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July 2024 by Richard Dietrich
Exchanged currency for trip to Canada
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July 2024 by Dakota Hanisak
They were great 10 years ago. Feels great to discontinue my services
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July 2024 by Eugene Guzzo
Great service, a dvery nice people.
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July 2024 by Moustafa A
Robert VanDenHeuvel was extraordinary. He literally showed up 5 minutes after hanging up the phone with our operator. When he arrived I had only requested for my spare to be put on. Upon removing the wheel with the flat tire; Robert was quick to see that it could be fixed with a patch. He did it for me and got my vehicle safe to drive again all within 10 minutes of arriving. He also gave me a lot of useful information as I’m a new AAA member.
As long as people like Robert represent AAA, it’s safe to say I will be a member FOR LIFE.
Thank you again Robert for you excellent customer service and efficient work flow!
10 of of 5!
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June 2024 by Jaime Sands
Extremely friendly and knowledgeable staff. Wide variety of free informational pamphlets and luggage items available for purchase.
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June 2024 by George Henry
It is a very nice place, especially not like an insurance company, it is almost like a store inside, the employees were very polite and courteous, I received my offer for insurance and left, thank you to everyone.
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May 2024 by Mike Lymanstall
Our Agent, Diane Parkansky made the trip so easy. Would recommend her for any future trip.
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May 2024 by Eric
They are worse than USELESS. **The Northampton TRIPLE A CLOWNS.** They always look for ways ((NOT)) to help me. Looking for loopholes/conditions in coverage that may apply to my situation. Long waits to get ahold of people, preaching to use app. They are satisfied with leaving you voicemessages instead of actually speaking to you. The more inconvenient the time, so after hours and weekends, the more inclined they are not going to help or give you a hard time. The "reception assistance", the individual recieving phone calls have little to no knowledge of their own policies or general knowledge of cars, they are usually confused and again are looking for a way to get off the line with you. TERRIBLE WORTHLESS "Service", I hate calling them a service because they are not a service at all. They inconvenience you in times of need and only add to frustration and anxiety. You have a better shot at getting help by waving people down, knocking on doors, calling 911, or garage/towing services your self. Save the money and don't waste it on these triple AAA CLOWNS.
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May 2024 by Caroline Camara
Robert arrived within a half hour. He was determined to get my tire plugged for me and although it seemed impossible he got it done. He was also very polite and courteous.
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April 2024 by Mike Farley
Always helpful, great problem solving and advice.
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March 2024 by Joann Ames
The ladies were helpful and friendly
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February 2024 by Elizabeth Smylie
I recently went there to get passport photos taken, which are totally free if you are a member. The folks there are pleasant and efficient. I've never been to a AAA as nice as this one. It's got EVERYTHING you need for travel under one roof.
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February 2024 by Len Michalowski
The customer service in every department is excellent, great people to talk to and work with on any issues.
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February 2024 by Brenda Basenese
Our first trip booked with AAA was made possible by Patricia's excellent service. She provided us with the best deals, worked tirelessly to accommodate our preferences, and maintained utmost transparency and honesty throughout our interactions.
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February 2024 by David Streader
Great customer service all around great service I have no complaints
