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October 2023 by Blake P.
An employee working at the register (named Karen) shouted across the aisle at my family to "stop playing with the key machine". We were looking to buy a duplicated key and we were unsure if the machine was self-service or if we needed assistance. We were probably at the machine for less than a minute and looking to see which style key matched the one we wanted to duplicate, not even attempting to operate the machine yet. The employee working the register was in the middle of assisting another customer when she shouted at us. She gave the indication that she thought we were playing with the equipment, messing around, and not valued as customers. After this she did not even offer to assist us in using the machine, we even asked her if it was self-service or employee operated. It was incredibly rude of her to assume we had ill intentions, shout at us while helping another customer, and to not actually offer assistance.
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June 2023 by Ferrari and schmidt construction Johnathan schmidt
Pretty good unless they have a uneducated knuckle head checking gas on a uneven parking lot
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June 2023 by Johnathan Schmidt
Pretty good unless they have a uneducated knuckle head checking gas on a uneven parking lot
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July 2022 by Sabrina Strine
I ordered a fridge. was told it would be there 11:30-3:30, they do not show up until 500. and its damaged! so I have to refuse it only to call and the lady says I should've accepted it and then called and had them bring a replacement and then I was transferred and told no I'm not allowed to accept it if its damaged! then they can't even tell me when my replacement will come?? now I'm told another week? did I mention i was told they have plenty in stock. but yet I still can't have one for another week. I am a patient and understanding person, I know things happen, but the run around I got was horrible and not something any customer should have to deal with. VERY poor and rude customer service and VERY poor communication with customers and within the company. I do NOT reccomend home depot.
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July 2022 by Delbert M.
I'm giving Home Depot 1 star just because I can't give no stars. 8 years ago I bought a clothes washer from them and now something probably simple is wrong with it. It keeps going out of balance. When I called I was on hold for 15 minutes then when someone answered they hung up on me. I recalled and got through then passed from one phone to another over and over then finally got through to someone in the know only to be told they have no record of my buying the appliance which at the time I was looking at the reciept. Then I got sent to another store in another town????? Home depot wants your money but won't stand behind their sales. As far as I'm concerned they are nothing but a bunch of con artists. I feel like I've been screwed you know where with out Vaseline.
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June 2022 by Cindy Davis
Customer service is terrible and this is at the Springettsbury Home Depot only
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April 2022 by Amy Cassot
Buying large appliances like washing machine.
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March 2022 by Tracy M.
I'm redoing my living room and getting some much needed stuff for my home. I ordered my stuff online because I have Multiple sclerosis with secondary Parkinson's. They brought my couch and loveseat and the screw holes didn't match up where the screws were so we had to have new holes drilled into the couch and loveseat and had to pay somebody to do it. I ordered paint that I had to pick up and I didn't think I had to look at whether or not they gave me interior or exterior paint for my living room walls but today I go to open it and I see on the outside exterior paint, well exterior paint on interior walls can actually kill my whole family because it has chemicals in it to keep it from getting moldy and stuff on the outside. I looked at my screenshot of what I ordered. I ordered interior paint they didn't even give me the right color they gave me a totally different color. I ordered a garage door, got a delivery day, so I get a message saying my garage door accessories were ready to pick up? Here we go again Getting someone to take me in to pick up the accessories. We get there sitting waiting for a tiny little box of accessories for my garage door and out come the actual garage door? I said Really I don't have a way to get it out it was supposed to be delivered and the kid say oh well you have it now? I get home trying to figure out how I'm getting it out of the car and the 2lb accessory kit had been delivered? I ordered switch plates, they sent my switch plates one at a time I ordered maybe 15 I get a notice saying that I have an order to pick up at the store? They made me pick up 1 switch plate? The reason for me ordering online is because I have a Multiple sclerosis and can't drive anymore But I get somebody to take me to the store I get one switch plate that they couldn't ship? The customer service lady shook her head and said oops sorry and walked away. I ordered Flooring some of the flooring came with boxes open I haven't gotten to that yet but I'm guaranteeing that something will be wrong with that because somethings been wrong with every single thing that I bought from them. This is the very last time that I will ever shop inside or outside to buy anything from Home Depot. Oh I forgot about the clock the $53 clock that I got that is a piece of paper glued on a piece of plastic. Beautiful right? NOT. I'm so done with Home Depot. I am going to start going to Lowes and I hope they have their sh*t together more than Home Depot does.
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December 2021 by PR C.
Visiting helping my mother, I went in looking for some flooring as well as a water heater. A young man named Cam asked if he could help me, and proceeded to amicably assist me with my issues with flooring and then in plumbing as well. It's rare to find someone knowledgeable and willing to go the extra mile. He did. Awesome kid, he should be on the management track, hope he does well.
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August 2021 by Russell Bedell
Went in to the York store 10 minutes before closing last night in need of a painting tool. Trevin was incredibly helpful, locating the area where it should be, noticing that they were out of it on the shelf, and looking it up to see if any were in stock. He found them, and went to the above-shelf area to bring them down and handed one to me, enabling me to purchase the much-needed tool before thunderstorms started. Thanks for the great customer service, Trevin!
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June 2021 by Melinda Alexander
They are very nice there and helpful.
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June 2021 by Danielle M. Clift
Refused to sell me a $1200 floor model lawn mower because it was their last one.
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May 2021 by Mitch R.
USELESS. Wanted to have them install outdoor carpet on a 400 sq. ft. exterior deck. Very simple job, right ?....Not !! First I heard, "we do not install any "instock" carpet". Whaaat ?!?&^ Next, I ask about "non" instock carpet. Heard, "Well we do not install exterior carpet". As I said at the opening...USELESS ! Oh, and BTW, Lowe's is JUST AS STUPID !
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May 2021 by Erin Nicole Royce
WE FOUND A FRIDGE, THANK THE GOOD LORD.
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January 2021 by Jeffrey S.
Employees are great. But Tuesday these maskholes, three of them together, were shopping pvc plumbing products, maskless, and nobody confronted them. Trump County, PA, right? Are plumbers exempt or immune? Not going back.
