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March 2024 by Eric Davis
I finally received the latest package no thanks to the bozo that delivered my package to the wrong address. Now today 3/11/2024 the bozo strikes again by posting that the package was delivered,but in fact it wasn't if you can't properly sort the packages just leave a slip for me to pick it up in person instead of leaving it in the wrong mailbox.
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February 2024 by Heather Ashton
The US postal service has declined. If you attempt to call a local office, you're routed to a call center which provides ZERO help with local delivery problems. I still need my package!!
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January 2024 by Latoya Kennedy
Whether good or bad, I thank you all for your service and dedication. You are soldiers in your own right. Keep your heads up. I salute you.
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January 2024 by Adrienne Seese
Several packages were considered undeliverable after a snow storm. Tracking said they would be redelivered on the next delivery day. More than a week later and no packages or updates. And they never answer the phone, it just goes to a full vm. Can't even leave a message. I also frequently get my neighbors mail.
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December 2023 by Walfre Taracena
They can't deliver anywhere that isn't 10ft away from their front door & have a rude front desk associate. 12/20/23 2:45pm
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December 2023 by Jose Ramos
I don't recommend this post office usps in east stroudsburg area. Missing too many packages ? and waste your time. Is not safe. my neighbor complaint too much and missing mail.
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October 2023 by Minda Krawitz
They need to screen who they hire! NONE of these postal carriers can read the English language! They should not be allowed to work there! Now they are sending my mail back to the sender because they don’t read the shipping labels EVER! They NEED TO READ NOT JUST THE NAME, BUT THE ENTIRE ADDRESS!!! How hard can it be, oh wait… It is WHAT is delivering our mail, not decent people like ELLEN. Why does she have to be the ONLY LITERATE worker there…!!!!!
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August 2023 by Susie Germer
The word I would use is incompetent. We own a home here and can’t get mail if it’s sent through USPS, East Stroudsburg specifically. Our address is fine, mailbox is fine, UPS and Amazon can figure it out. We’ve filled out forms (which is absurd), tried calling, had vendors resend things. We had mail forwarded from our other home but instead of trying to deliver it or send it back to the forwarding address they sent all of it back to the original senders!! We had medication, bills, etc. Not sure why they can’t look at the address and then put mail in the box of that address? All I can say is make sure your packages go through other shipping options. Totally incompetent here!
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August 2023 by Alex Irinyi
This post office never answers the phone. Have tried for over 2 hours to get someone to pick the phone up. I have been waiting for 5 days now to get a package that was out for delivery but required a signature, no one was home so they left notice. I signed the notice for delivery and still 3 days later still have not received package. I go the post office they insist it is not there, but the carrier has it. Now i have no signature card and no package. Someone is clearly lying. This office is the worst. Employees are not helpful at all and just make stuff up to cover their lies. UPS and Fed Ex can deliver packages all the time. No problem. This office needs to examined why they operate the way they do. Postal inspectors really to examine this disgrace of a post office.
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June 2023 by Leslie A
It's Friday and i cant get my key into my mailbox and im waiting on a package. I called the 800 number and made a complaint. It's Saturday, I went to the post office to find out why I have not received mail all week.The guy behind the counter said someone put my mail on hold.l asked how could that be if I didn't personally come here to do it? Then I told him my key doesn't fit my mailbox all of a sudden. He said try again if it doesn't work to come back. Meanwhile i check my email and see that I received an email responding to my complaint, the lock to MY mailbox had been changed by mistake and that my mail was waiting for me at the Post Office with new keys. But it was to late to return as they closed. Why did this man behind the counter not know this? The email was sent at 5am on Saturday. I never get my packages or mail on time. They are horrible.
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June 2023 by PO TAYLOR
This is not about the worker's inside, this review is for the carriersI had a packaged returned the same day it was supposed to be delivered. " to late for that i already returned it hahaha"As they were talking to the supervisor about it. I thought your job was to deliver the mail not decide on what mail i get or don't because you did not recognize the name you do not know who lives in my home. Horrible can just hope they did not steal it.This is not the first time. Been going here for years they really need more responsible people, who deliver your mail and if you receive someone else you just return it as normal. Not the carrierchoice on what mail you need an dont The Nerve
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May 2023 by Josef C.
If only I could give 0 star for this post office. I just move to the area and the mail man came up to my house to give me a piece of paper stating that they cannot deliver to my house because there is no way for them to get to my house which is about 50 feet from the main road and that they will held my mail at the post office unless I put my mailbox on the Main Street, but somehow he was able to get to the front of my house to deliver the stupid letter. The resident that sold the house told me that the mailbox is always been in front of the house and now they say that is impossible to deliver my mail in front of my house. I'm a disable person as is hard for me to get my mail out on the Main Street and they been making it impossible for me. I've been trying to tell the post master about my situation but they don't care. Sometimes I have to send family to pick up my mail and they don't want to give my mail or package to them unless I go personally. UPS, FeDex and Amazon deliver packages to my house with no problem, but somehow this idiots that get pay so much money to deliver mail are so lazy and are making it so hard for me to get my mail. Every time I go to pick up my mail they are extremely rude and always ask me why i have to pick up my mail and why I haven't fix the problem, problem that they have created just because of one lazy mailman. I can't wait for the USPS goes down and close once and for all because there service really sucks.
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April 2023 by Karen Miller
I live in the Bartonsville area, but my mailing address is East Stoudsburg. Our mail carrier Matt is excellent! He's very customer focused. Since he has been our carrier, we've never missed a package. That was definitely not the case with our previous carrier. Matt is definitely the best!
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April 2023 by ShashaisGlam Millennial Makeup Blogger (SWEETCAKES)
I have applied for my mailbox key since 3/17/23 and have not received it up till now. I have very important letters coming. I paid for this key but they cannot locate it, how? I need my keys ?!!!! ASAP!
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April 2023 by Josh C.
While I don’t have a lot of experience with post offices, this has to be the absolute worst. Two days and about an hour a piece trying to get them on the phone just to see if my package is available for pickup. Over 30 minutes in person to pick up said package and their phones just ring non-stop. They don’t even make an attempt to answer calls. Horrible experience. Didn’t know a post office could get a “1” star rating, but here we are.
