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December 2023 by John Forsyth
The Rite Aid Pharmacy specifically!They are near impossible to reach over the phone. When you do arrive in person because they forget to text you, and the prescriptions are complete there is always someone with a horrible attitude who takes it out on customers. They constantly pass the work to their junior associates who do a great job. But the pharmacists and senior employees are rude and make work harder on the junior employees
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November 2023 by jonathan Padilla
If I can give dem 0 stars I would I just wanna....
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October 2023 by Irish Sollorin
The pharmacy in this location is the worst ever. What a shame that you choose them so because its convenient yet the people that work here are unhinged. They don’t care about you nor your pain and whatever help you need urgently to ease your pain or make you better. A bunch of lazy, unprofessional, racist people who lack proper training work here. And yet they are wondering why people hate them so much. Just look at the rating!!! Can’t wait for this brick and mortar to be replaced by a better pharmacy that the people in the area deserve.
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September 2023 by Kelly Knieser
The Rite Aid in Marshalls Creek PA. is the worst pharmacy I've ever dealt with. They never have medicine! How can a pharmacy never have meds in stock? My husband has a cancer diagnosis and this place is close to home, but I can never get his meds. Their usual response is they "have to order it, or there are problems with the warehouse." Yet the Rite Aid in Brodheadsville always seems to have what I need. I just have to drive 45 minutes out of my way to get it. And the pharmacy at Lehigh Valley Pocono has the meds he needs too. It seems to be an inventory/ordering problem. And its all types of meds. Pain medication, Vitamin B1, and Amoxicllin. They don't have any of it. The B1 takes the cake. They were "out of stock" for 3 weeks. And were supposed to order it and get it the next day 3 seperate times. But each time I followed up it wasn't in stock. I was told to buy it off the shelf once. Another time I went to check she said it was out of stock but they will order it and I can get it the next day. I told her that it was supposed to ordered 3 days ago. She literally told me she didn't know what to tell me, that she just worked there! I did end up buying it off the shelf, its just the point. One girl said it was the MG of the pill, that it was a weird strength, and that's why they didn't have it. Then I found out the strentgh was not weird.They just didn't have it in stock. When I call to see if a med came in I can't ever get anyone on the phone and when I do they're rude. When I have been able to pick up meds, if there is more than one person ahead of me I can count on waiting at least 20-30 minutes. If I get a response to this review I'm sure it will be the standard, "call our customer service department." It would be more helpful if the store/ pharmacy manager actually read what people are saying and try to make changes in the store and their processes. People rely on their medications and when they have to wait for days before they can get them it seems some changes need to be made.
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August 2023 by Robert Anderson
This Rite Aid in East Stroudsburg PA made me feel like I was part of their family. I cannot say enough about the pharmacist, or the staff. There are other pharmacies close to this location, but this one is the Gold Standard for pharmacies as far as I'm concerned.
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August 2023 by Ben Hdez
Excellent location. Friendly staff. Convenient quick stop.
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June 2023 by Josh C.
What kind of business with a staff of four at one time, closes the whole place for “lunch”? Take shifts, that’s how it should work. Will just use cvs in the future.
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May 2023 by mary kate
If I could give less than 1 star, I would... this location is NOW THE WORST pharmacy ever!... JUST TODAY, I have spent 4 HOURS on the phone TRYING to speak with ANYONE that works here without any luck...I have had 2 surgeries in the past 6 months and trying to get a hold of someone to ENSURE that my Rx's are there is IMPOSSIBLE... so this is the 2nd time in 6 months that I have been UNABLE TO GET MY MEDS POST SURGERY THAT ARE VITAL TO A SAFE AND SPEEDY RECOVERY.THE ABSOLUTE WORST PHARMACY EVER.
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May 2023 by Erik DeLong
Person in charge of pharmacy on May 23 closed down early at 8:50 and I wasn't able to get my antibiotic for lyme disease
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August 2022 by harry walsh
Got a shingles shot today. Pharmacist was helpful, knowledgeable and efficient. She made the process easy.
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April 2022 by Alexis G
Travis , Melissa and Kathy are awesome!!! Very Helpful and nice!!
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October 2021 by Amber Brannigan
I've had nothing but problems with this Pharmacy. There are always like 4-6 people working but only 1 ever helping to grab medications. This leads to an excessive wait time whether you do drive thru or go into the store. You can almost never get anyone to answer the phone too. I just waited for 25+mins to ask a question regarding my refill. This is truly frustrating and I may need to switch pharmacies. On top of all of this, the employees act like they REALLY hate their job. As if its an inconvenience for them to do their job. I work in customer service as well and understand it can be very draining...but to go in and try to get your meds and make it as easy as possible on the employees (which they should be doing that for their customers) and get nothing but attitude and nasty looks is very discouraging. Very disappointing and bad location.
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October 2021 by wolf locke
Impossible to get anyone on the phone. Had a covid test done and waited more than 5 days for the results and every single time I attempted to call and ask what the delay may be, their automated system kept bringing me in circles. Horrible
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September 2021 by Silence Dogooder
Poorly managed. If you go to the drive-through you could easily be there for 10-15 minutes before someone even looks in your direction. The go completely out of their way to avoid looking at the drive through window so they don't have to help you until you get so annoyed you have to hit the call button. Then they get annoyed that you hit the call button... I would go anywhere else if it wasn't so close to where I live.
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August 2021 by Isabel Baudy
This complaint is mostly directed to the corporate RiteAid office. Each time that I try to call the pharmacy, I have to listen to a 2 minute recording regarding Covid prior to the stores own recording. Covid issues should be routed by pressing a number and not having to listen to a long winded message. The store staff is pleasant and helpful however there’s a problem with getting them to answer the phone. After listening to all the recordings, the call is finally transferred and then it rings and rings until it loops back to the initial Covid recording, followed by the store recording and then the call is transferred where it rings and rings and back to the recording. This is almost like the definition of insanity, until after 25 minutes of this painful cycle, someone actually picks up the phone and you can’t believe your ears.
