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October 2023 by Charlley Wiingate
They never have inspection stickers and customer service is rude. Also it's like 40 dollars when u fail inspection and they didn't even run it through the scanner
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June 2023 by Ronald Denig (Ronnie Roots)
The guys did a great job fixing my van. troubleshooting. The problem was difficult to find. They didn't overcharge me. However, be patient. These guys are very busy with uhaul rentals and auto repairs. They definitely need to improve customer communication. It definitely took a little longer than I would have expected. Fortunately for me I was able to leave my vehicle there and it's been running great since I picked it up.
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May 2023 by omar ahmed
I’ve never had a better experience with any U-Haul dealer then I did with Pocono auto. Addel guided me to the exact truck I need it for what I was moving he is very knowledgeable about the business. Sabrina‘s customer service was amazing they really made me feel like I was apart of the family. Thank you from me and my family!!Services: Transmission
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May 2023 by James “Dj 808pa” Magyar
Rented U Haul from them but great staff nice and friendly!!
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November 2022 by The boys club
Will keep your car and not answer the phone
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November 2022 by From CA to PA
We are very happy with our rental experience from Pocono Auto Service center. The office was open for Sunday a pick up, which I could not find anywhere else, and it was a very easy pick up and drop off set up. Pricing was good and my U-Haul was clean and in good working condition. I highly recommend this business for any U-Haul rentals you may need in the Poconos area.
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November 2022 by Brielle
This place is a nightmare. I wish I could give 0. I had needed a serpentine belt replacement due to a loud noise coming from it last year. When the mechanic assessed it he told me to "turn up the volume so you can't hear it anymore, it doesn't need replacing". I later needed tie rods / sway bar link which they replaced. I have just gotten my car back from another body shop and they had to replace the tie rods done by Pocono Auto because they were falling apart and barely holding together. Also after Pocono Auto "fixed" my tie rods, they gave me my car back without doing the alignment and my wheel was completely tilted to the side. I brought my car back and they were ANNOYED that I brought it back because they didn't complete the work. Communication with the shop was extremely difficult. The majority of my calls were deliberately ignored. I was always told "everything is fine" after work they did even though something felt wrong. Steer VERY clear from this place. They do not care about who they hire, and they certainly do not care about you or your car.
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August 2022 by Mia VILLON
U haul rental with no issues or hassles
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July 2022 by Carly Miller
Simply the worst shop we have ever been to . The vehicle is leaving worse then when it got to them . They never provided us a quote which we asked for multiple times . They then began ignoring all of our phone calls . Now when we show up for our vehicle they want over $600 for making the issue worse . Horrible customer service as well not only from the owner but from the girl who works the desk as well, 20 plus phone calls in one day and no answer !! DoNot use them , they’re just looking to take your money !!! Also they became very aggressive as soon as we mentioned our concerns, yelling , cursing, getting in my face with my child etc.
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June 2022 by Jean “Jp” Marie
Excellent quick and east service
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December 2021 by jason “Jay” de la cruz
used for U-Haul went out of the way to get me what i needed for 3 weeks straight very accommodating great service from owner and customer service personnel there
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May 2021 by Ana Hernandez
Good customer service and good vibes.
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March 2021 by Alan Rosenblum
Adel is the man, extremely helpful. Need a Truck, that's the place 2 Rent
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March 2021 by Bonxaa
I went there after scheduling an appointment to get my car inspected and nobody knew anything about it. Horrible customer service, I will never visit you guys again...
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February 2021 by Anthony Quiroz
Great place to go get car service
