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September 2024 by Dendu Neopaney
I been this Toyota service place for last 6 years, and had extremely bad service today. I was there for my car’s appointment for state inspection and oil change. I was recommended battery change by technician which cost me anothe $200. Once completion of all this , the dash screen was total black and disappeared. I told them screen was working fine when I handed the car and this shouldn’t be my responsibility to fix it. Manager on duty answer was it’s your car and we didn’t do it. I was charged another $140 for diagnosed . I would do everything possible to avoid this place going forward.
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August 2024 by Doug Kyle
Dropped my car off for inspection and 10k maintenance. Appointment was for a Tuesday but due to availability of my ride getting there, the only day I could drop it off was Sunday. Monday morning I’m getting texts and updates that my car is being worked on. I was pleasantly surprised that they started working on it on day early and definitely wasn’t expecting them to do so. I got a video of the things they checked confirming tires and breaks etc and that the car was in good shape. Very professional and I appreciated the updates. They texted me my car was ready and I responded that I couldn’t get it till tomorrow since that was when the appointment was originally and they said that was fine. I’m very happy with the level of service and communication I received. I’m now able to get my car back earlier over lunch instead of fighting traffic all the way up manheim like after work.
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August 2024 by David Kennedy
Had to have a new seatbelt driver side installed. The people there are great. Took absolute care of me with making sure everything was taken care of . Thank you ?
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August 2024 by Kevin Unger
Great service experience for my first 5K check up. Quick, thurough and love the video! Thank you
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August 2024 by Ashutosh Upadhye
It's good.
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July 2024 by Bryan Shelley
We have use Lancaster Toyota Service since we bought our first Toyota Camry 2004, and we still have it. They also service our Toyota Sienna 2008.
They have helpful, friendly service writers and staff. Their waiting area is so warm and inviting . They have tables and chairs, if you want to work on a laptop or whatever. Refreshments available, The place is very clean.They have a large parts department to meet your needs.
They do excellent work. We have been pleased every time.
Thank you staff of Lancaster Toyota.
Great job!
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May 2024 by Lộc Phát
I took the car for an inspection and an oil change. (Total $235 ) After paying, I remembered there was a $20 coupon so I asked if I could use it. She said OK & will refund to my credit card, I've been waiting for more than 2 months and still haven't seen it
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May 2024 by Melissa
Friendly people
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May 2024 by Martin VonStetten
Exceptional service
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April 2024 by Frank Geist
Complimentary coffee machine was not working. That was disappointing for an early appointment.
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April 2024 by Simon/Anne Whitnell
AMAZING SERVICE! I needed a last minute oil change and they had my car done immediately! I even got some work done in their huge and accommodating waiting area.
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April 2024 by juan gonzalez
Excellent sercive
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April 2024 by Brice Portner
Courteous and helped me when I wasn’t prepared with correct paperwork for inspection.
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April 2024 by Bill Confer
Cheyenne was very polite and helpful. After getting my bill I noticed that there was no place on the receipt where the hourly rate was indicated. I'd like to know that.
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April 2024 by Audrey Winters
I enjoyed my wait time. THANK YOU for offering Saturday hours
