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August 2022 by Tony K.
This review involves my experience with the service department, I didn't buy a car from there. I made an appointment for them to upgrade my cx-5's infotainment system and USB ports, while I supplied the parts needed. They only charged me $209 after tax for the job, much better than the others in the area that I called, and coincidentally they're located near my work so it was perfect. I dropped my car off in the morning before my shift started, and they have a nice guy who drives the complimentary shuttle and drove me to work. Although they refused to put on wiper blades that weren't sold from them due to "liability issues" (bleh) that was just a minor inconvenience. They called me only a few hours after drop-off time, which eased my mind knowing it'd be ready for me by the time I'm off. I will say though, I feel the shuttle could run a bit later, the last pick up is 4 which inconveniences the 9-5ers, but not a big deal because I just bought an uber, and was still saving me money and provided me more convenience than if I had went to another dealership on a day off. They did a perfect job, everything functions as expected and they gave me a coupon for a free car wash, which really sealed the deal for me (I appreciate the little things). This is the best experience I've had with any dealership and it's pretty safe to say I'll be going there for my future mazda needs.
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May 2021 by Leandro Martinez
Great car shopping experience, I was treated kindly and with respect. Salesperson Taylor did a wonderful job going over the benefits of purchasing a vehicle and was very patient with the requests that were asked. Definitely recommend Lancaster Mazda as a good dealer in the Lancaster area. PS: Their current gen lineup is pretty sick
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April 2021 by Alyssa Ames
I have nothing but good things to say about Lancaster Mazda! The entire staff was super friendly and welcoming. I bought a CX-30 with help from Chris Grubic who was awesome! I would highly recommend!
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April 2021 by Jamie C.
Tremendous service and overall experience. Easiest car purchase I have ever made. We bought a Mazda CX9 GT and love the vehicle. Chris Grubic handled the sale for us and he was super attentive and great to work with.
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November 2020 by Dawn Hertz Gallagher
Had a wonderful time finding the right car for me could not have done it without the help of Judy Tucker. Thank you so much , great car dealer , everybody has been wonderful.
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November 2020 by Douglas Nelson
We had a very good experience when we bought our 2020 Camry. The sales staff was very attentive to our wishes with NO PRESSURE! THANK YOU MR. COX! Also wanted to thank GAVIN G. for diagnosing the problem we had, and fixing the issue in a timely matter. We highly recommend Lancaster Toyota for sales and service.
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November 2020 by Chris Brackin
got me an appt. asap,were clear about the price and serviced my car quickly.friendly staff.good job.
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September 2020 by Allison N.
I bought a new Mazda CX-5 from here in July. My husband and I worked with Hunter as our salesman-and he was wonderful! He was so knowledgeable and friendly- he even accommodated our work schedules. All of the staff there was very welcoming and helpful.
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September 2020 by Gabrielle Mappone
Purchased my car here and was not satisfied. The dealer had to order the car as there were no models on the lot. the features were not as stated. since I ordered it, I was told I had to accept it. they had taken my trade in away and I had no other vehicle or way to leave. It was an awful experience. I will never buy there again and I do not recommend them.
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February 2020 by Google user
Was in for parts today and received good customer service by knowledgeable staff bonus was parts were in stock.
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January 2020 by Gary C.
Lancaster Mazda Service is the best. Just recently, my son Ryan's Mazda 3 brokedown, and was disabled due to battery and drive belts. AAA towed the car to Lancaster Mazda at night. The next day, I worked with Jeff and Todd, and they were amazing. They got the car in that day, a busy Friday, and had it fixed and ready to be picked up at the end of the day. Ryan was then able to make it to work on Saturday. I have never been disappointed by Lancaster Mazda, they are awesome, and Jeff and Todd are Saints. They go above and beyond the call of duty, and I greatly appreciate it ... Gary Craig ... :-)
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December 2018 by Shirley D.
I was looking at buying a new car for a couple weeks and went to several different places. However, no one treated me as well as Lancaster Mazda did. I am beyond impressed at how professional, kind, friendly, and truly helpful each and every associate was at this dealer. My salesperson Jarin was outstanding. He did a fantastic job of making me feel listened to and helped. Not only did he take the time to show me different models but he also walked me through each car and pricing options. He was patient and kind and even after leaving he continued to check up on me to make sure all my questions were answered. I ended up purchasing a 2018 Mazda CX-5 Touring and could not be any happier. If you are looking for a dealer that will take the time and put you first and truly help you from the moment you walk in to days after you've bought the car don't hesitate and go to Lancaster Mazda. Thank you Jarin and all of Lancaster Mazda for making my car buying experience as smooth and easy as it could possibly be!
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September 2018 by Allen R.
The service department is poor. I contacted Mazda HQ to see about a resolution to a problem they state I caused. Their customer service skills need a lot to be desired.
