Auto Repair in East Petersburg, PA

“Mazda made it happen. I dropped my vehicle off in the morning. My appointment was at 12:20 PM and they had my vehicle done and ready for pick before my appointment time.”

“I visited Lancaster Toyota several times in the process of purchasing my car and I never felt "sales-pitched" or hassled into anything I didn't want. My product specialist, Andrew, was knowledgeable and patient in answering any questions I had. Once in the finance office, I worked with Reuben, who gave me information about the Toyota Extra Care warrantee, and said he would tell me about the other four extra warrantees if I wanted him to. There was no pressure to get anything. I asked if I could take the information home to read and think about and he said that was fine. He wouldn't be calling me, but I should call him back only if I wanted to purchase the warrantee. I found everyone I worked with to be both professional and helpful.”

“I recently had the pleasure of purchasing a vehicle from Faulkner Volvo, and I can't speak highly enough about the experience, especially due to the exceptional service provided by Keith Shadle. From the moment I walked into the dealership, Keith was attentive, informative, and genuinely interested in helping me find the perfect vehicle that met all my needs. He went above and beyond to ensure the entire process was smooth, transparent, and stress-free.Keith's knowledge about the Volvo range was impressive, and his ability to listen and understand what I was looking for in a car made all the difference. He answered all my questions with patience and provided valuable advice that helped me make an informed decision.The day of the vehicle delivery was seamless, thanks to Keith's thoroughness. He took the time to explain all the features of my new car, ensuring I felt confident and comfortable before driving off. It was evident that customer satisfaction is Keith's top priority, and his dedication to providing outstanding service is commendable.I highly recommend Faulkner Volvo to anyone looking to purchase a vehicle. The professionalism, friendliness, and efficiency of the team, especially Keith Shadle, made my car buying experience enjoyable and memorable. Thank you, Keith, and the Faulkner Volvo team, for such a positive experience!”

“We bought a 2018 Nissan Murano a week ago from Jen Loos. We honestly couldn't have been more impressed with her. She is kind, compassionate, and understanding. Extremely knowledgeable of the cars she shows you. Thorough with all details. Doesn't ever make you feel like "just another sale." We had to come back a different day to pick up the vehicle and had some questions afterward - her communication is truly exceptional, which is so important! We LOVE our Murano so far. We also had a great experience with Kane. He explained coverages and warranties thoroughly and WITHOUT any pressure. Super down to earth, we talked about vacations and family while signing all the papers. Made the experience enjoyable and friendly! We really felt taken care every step of the way ?”

“Juan and the Lancaster Kia team provided an amazing service when my son and I both purchase our Kia Forte. I recommend Kia and when you go ask for Juan. He will take care of all your vehicle need”

“Exceptional customer service. Josh and his team’s professionalism, product knowledge, and genuine enthusiasm made the process of purchasing my new Mercedes Benz smooth and enjoyable. Highly recommended for anyone looking to buy a vehicle with confidence.”

“Dropped my car off for inspection and 10k maintenance. Appointment was for a Tuesday but due to availability of my ride getting there, the only day I could drop it off was Sunday. Monday morning I’m getting texts and updates that my car is being worked on. I was pleasantly surprised that they started working on it on day early and definitely wasn’t expecting them to do so. I got a video of the things they checked confirming tires and breaks etc and that the car was in good shape. Very professional and I appreciated the updates. They texted me my car was ready and I responded that I couldn’t get it till tomorrow since that was when the appointment was originally and they said that was fine. I’m very happy with the level of service and communication I received. I’m now able to get my car back earlier over lunch instead of fighting traffic all the way up manheim like after work.”

“Called and scheduled appointment for an oil change. When I went to drop my car off they did not have my appointment recorded, but were able to fit me in. Also originally informed that all of the GSA info was in computer system that is needed for approval for automated service. When I dropped my car off in person, the gentleman who helped me needed to make several phone calls, but they get all of this straightened out so that my car could be serviced.. Good communication Informing me of when my car was done and ready to be picked up.”

“I am grateful for the care that was given to our 2008 Toyota Sienna. Our family safety was top priority, and I so appreciate the extra “mile” that was given to our car. Happily, we have more life to go in our family roadster. Thank you!”

“I have trusted Mercedes Benz of Lancaster to service and repair all of my Mercedes Benz cars since the early 90s. They are willing and able to source obscure parts for very old cars.”

“Went in to get an estimate on some bodywork for our Rav 4. I was greeted immediately, information was asked for and I was turned over to the estimator who took all information and checked out the vehicle. In and out in a half hour. Very pleasant and informative staff.”