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“The ATM had an issue and didn't give me the money it said it did. I went into the lobby. Devin helped me. She looked at my account and explained how the amount would be credited back to me when the ATM closed that day. Unprompted, she then called me the next day to let me know that she checked my account again and everything was fixed. I appreciate the initiative!”
“Wasn't able to make a brick and mortar here because of issues with my ID, but the consultant I spoke to, Francisco, was very sweet and explained what my options were so I could create a brick and mortar with them.Hoping to be able to use them as my bank in the future, thank you Francisco!”
Closed
790 PA-41, Gap
Banks
“I banked at this branch for many years and I always found the tellers and managers to he extremely helpful. Sometimes they might be a little overwhelmed servicing the many small businesses in the area who like to do business at the teller windows, especially the Amish businessmen, but someone always comes to the rescue”
“This is a good local bank. The staff is exceptionally friendly and gets to know you quite well. Any time I have even the smallest issue or concern, I know I can give them a call or drop in and they will work with me to make sure it gets resolved immediately. Great service”
“Great bank, one of the few in Lancaster County that hasn't been bought out by a big bank like BB&T. Very few fees, no paper statement fee. Limited hours (Bankers hours :), but after hours ATM and deposit, plus online and telephone banking.”
“It was a true pleasure doing business with Bird in Hand in Paradise, Pa last week. Jazmine was outstanding. From the time we walked in until we left. She was so friendly and went out of her way to help us. Jazmine really makes the difference between a good experience and a one of a kind banking experience. ❤️. Patricia & Kim”
“They are absolutely the best credit union around! Any problems or questions that I have they take care of quickly. Just great people all around. Brandon is a great manager! And the rest of the staff is phenomenal as well.”
“Christian Kramer was Amazing she took Great Care Of us . I was so close to closing our account and she was very knowledgeable and reassured us that our money was safe Thank you So much For Helping Us. I would Give her a 10 star Review if possible”
“Is there any way the parking lot can have lights at night? It is pitch dark when I have to go inside to use the 24 hour banking and it feels very unsafe. Otherwise I am a happy customer.”
“Professional, courteous, friendly, customer service and thank you for that! Plus very convenient location for me! I can bank, get gas, groceries, and more within a mile or 2 of my home!! Keep up the good work!”
“I've been treated exceptionally well from day 1 at this branch. I had accounts at Lancaster Red Rose Credit Union, TD and Bank of America. They could all learn from this institution. I've closed the LRRCU and TD accounts so far as their charges and poor customer service became too much for me. If you have a problem dealing with this bank, you'll find you'll also have the same problems/issues elsewhere.”
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“This branch has always been amazing. Brian was a pleasure to have an interaction with and went above and beyond what most people would do.Thank you, Brian. Never thought a bank visit could be a mood booster until now! =)”