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November 2023 by Bonnie
Moderate COPD, never sent me to a pulmonologist! That was the first thing my new Dr scheduled for me! Chronic sore throat, never any test! Possible CANCER in my throat & they let go for years!!! Hernias they never even told me about, I found out by switching Drs when they went over all my records! I strongly suggest if you're in any wellspan office get out while you can and get the health care you deserve because it's apparent they don't care about you as a patient! Btw new Dr ordered a test October 6th that accidentally went to them to schedule and they just called me today 11-15 to schedule it!!! Thankfully it was already done and surgery is set for tomorrow but really over a month for them to call and schedule a neck CT?! This place is a joke with health care.
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November 2023 by Bonnie Blank
Moderate COPD, never sent me to a pulmonologist! That was the first thing my new Dr scheduled for me! Chronic sore throat, never any test! Possible CANCER in my throat & they let go for years!!! Hernias they never even told me about, I found out by switching Drs when they went over all my records! I strongly suggest if you're in any wellspan office get out while you can and get the health care you deserve because it's apparent they don't care about you as a patient! Btw new Dr ordered a test October 6th that accidentally went to them to schedule and they just called me today 11-15 to schedule it!!! Thankfully it was already done and surgery is set for tomorrow but really over a month for them to call and schedule a neck CT?! This place is a joke with health care.
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November 2023 by Amy Shealer
Call me old fashion but if your child is sick and have been with the practice for almost 15 years you should be seen in a reasonable time. Not 2 -3 days. Just saying
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September 2023 by Pj Sneeringer
Small community workplace. Great workers, very comfortable environment
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July 2023 by Kimberly Bowman
I’m so happy I’m with doctor Markie she’s very thorough takes time to listen. The staffs great as well
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May 2023 by Diane Steenstra
I've had good service in the past but last time the provider (Kelly D.) barely looked at me, did a cursory exam (did not check lymph nodes, ask about sinus pain or give follow up instructions) and delayed giving me medication despite my having already been sick a week, resulting in another visit and delayed recovery time.
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September 2022 by Dylan Ginter
I was 2 minutes past the 7 minute late policy because of accidents beyond my control. Told that I had to reschedule an appointment that I scheduled months in advance.
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September 2022 by Charles Atwood
Quick in and out. Doctor was really good and thorough this time and answered a lot of questions.
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September 2022 by Charlene Fauth
I would not recommend anyone going here. The receptionist is terrible. They have a 7 minute last policy we were 5 minutes late to appointment due to construction that wasn't our fault. Doctor wasn't even done with the patient before us. Instead of helping us checking in faster receptionist sat there let us waste another 2 mins on kiosk asking questions about how we put good in our home that makes no sense for a doctors appointment, so got turned away that day then made an appointment yesterday for my daughter that 17 years old was told she could take her self if she had a note. Gave note and same receptionist turned her away and said the rules changed. Mind you we live in. York and to east Berlin it's a hike. Wellspan policy is all the same! My daughter was able to get her finger rest with out a parent and with a note. Joke East Berlin!
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May 2021 by Dieseldawg6.7
I would not recommend this place to anyone. I went there growing up my entire life but the past 5 yrs this place has been ran into the ground. They are always booked out so busy but literally always empty. The doctors have the knowledge of an ant. UPNC has been the place iv switched to due to these dolts in wellspan. Both offices have the same doctors, both are ran poorly.
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March 2021 by Elaine Arnold
Excellent
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May 2019 by Catherine Lockey
The way this office communicates their new policies isn't patient centric. The LPN staff needs some coaching.
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March 2019 by Kathleen M.
I would like to thank the nurses at East Berlin family medicine for taking care of my arm I'm very very happy with it and my surgeon is very very happy with him said thank you to the nurses at the East Berlin family medicine. So thank you to ALL THE NURSES. Kathleen Murphy
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December 2018 by Megan Jacobs
My doctor is always busy. I think I met her once. I have been going there for years. Once my doctor retired, I had to get a new one. She is always book over 6 months. They have messed up my order three times to CVS. I feel like I am just a paycheck to them.
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November 2018 by gray-*
Called earlier in the day and they were able to see me tonight. Everyone was so kind and I was able to leave and pick up my Rx at the pharmacy across the street. Highly recommend. Everyone was so kind. The best!!
