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“EDIT: Today, April 25, 2024, Christina, the Hanover Store owner, reached out to me about this matter. She apologized for the problems, and she made a generous offer to resolve this matter to my complete satisfaction. Although the issues should not have occurred, customer service changed my perception from a 2 star review to a 5 star review.
Thank you.
On April 17, 2024, I purchased a TORO 54IN HAVOC TIMECUTTER MYRIDE, SKU# 2340082 for $4,663.99. This is a major purchase for me, and likely one of the most expensive products that Tractor Supply sells.
I decided to check it over before using it, and I am disappointed in Tractor Supply. This is all minor stuff, but when I spend close to $5,000 on a lawn mower, I expect a little better. I went through the initial setup list in the Owner's manual to see if it was prepared properly after finding the first two issues.
1) A tire valve stem cap is missing.
2) The rear tire pressures were 11 and 19 PSI instead of 22. The front were within 1 pound of 13, the specified pressure.
3) The anti-scalp rollers were not set at 3" as specified in the checklist. They were at the lowest setting at 1.5".
4) The deck height was at max, not 3" as specified. This is just a quick adjustment, and to be fair, could have been changed by the delivery person.
5) The suspension setting was not set in the middle, although this is just a lever adjustment.
6) The deck was not leveled. It was 1/2" off, side to side. To level it, Toro requires the use of (4) blocks that are made a specific size. I must fabricate them to level the deck as per the owner's manual.
7) The worst, to me, is that the mower is filthy - covered in a layer of dirt (dust), probably from sitting outside.
The only items I can confirm were done was the application of safety labels (that were likely applied at the factory) and the front wheels were greased.
I must now, on a brand new mower, level the deck, check/torque all the bolts, hoses, and fittings, but why should I have to? I am on the fence about washing it so I can apply a protective layer of wax, but it would have been nice to get my $4,664 lawn mower looking shiny and new so I did not have to.
I guess it's my fault for buying from Tractor Supply instead of from a local dealer, but no dealers within 50 miles had any of the 3 models I wanted. I just feel disappointed and let down over these minor issues. Attention to detail makes the difference between a good, and a bad experience.
I contacted Tractor Supply's "Customer Solutions" number, and sent them about 6 emails with photos (attached to this review), and their only response was that the Hanover store would contact me about this. It has been 3 business days, and they have not contacted me. They did not even offer to replace the missing valve stem cap, which I guess I'll have to buy, now. Certainly no Customer Solutions were provided or offered.
I suggest you do not purchase any expensive products, ESPECIALLY mowers, from Tractor supply. The don't seem to care about anything other than making the sale.”
7:30AM - 8:30PM
4072 Carlisle Rd, Dover
Hardware Stores
“I had an excellent trip there, not my home store but Rick's didn't have the paint I needed. The man who helped me was incredible on the phone 1st then in person”
“Small and full of great finds! It's worth a visit the next time you're too far from those big box stores. The staff working the day I went were helpful and polite.”
“An old fashioned community hardware store. Good for the homeowner or handyfolk for simple repairs and improvements. I was happy they make keys and have a wide selection of blanks.”
“I'm not really a fan of supporting China and however I have to say harbor freight has a lot of things that are very useful at a decent price that even if I went somewhere else chances are it's probably from China anyway but I still don't like buying Chinese stuff but good luck finding maid in America I would love harbor freight to have a made in America section that would be awesome but I'm not going to hold my breath for it”
“Unbelievable general store with great staff. I cannot believe how well stocked this place is for how small it is. so many things from plumbing to electrical to painting and also some bait and camping gear too.”
“Just bought a fridge and Fire Pit at RJ's great customer service. Huge instock selection of new appliances and household project supplies. Will be back again.”
“I've been shopping here for about a year and have gotten some excellent tips and advice in the paint department from Marco. And overall, the employees at this Home Depot are very helpful. The store manager is really giving this location such a boost.”
“My wife bought a F150 there. The price was good. The car is as described. Great easy going sales, no pressure at all. We are happy.
Also, it's nice to see a place where you don't think a major part of the price is paying for a fancy location.”
“Today I stopped by The Home Depot store in Hanover, PA to purchase deck sealant. A woman I hadn’t seen previously was working the paint department & I’m sorry that I didn’t catch her name. She was amazing! She knew the product well and made very helpful suggestions. She really seemed to care that I had the correct product. She was also assisting another customer who was purchasing the same product. She started mixing my paint & went to check on the other customer in the meantime. She effortlessly assisted both of us without either of us feeling we were “on hold.” Such amazing customer service that you don’t witness often!”
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“This store is the best location I've been to. The staff is knowledgeable and friendly. Cashman's is always clean. They have a Great selection of items, as well.”