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January 2024 by Bill Domenick
Greg C was an awesome technician. He was punctual, knowledgeable and had some personality to go with it. He cleaned and tuned our fireplace and it looks and burns like it is new, Great customer experience!
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December 2023 by Brian Barth
The Salter’s sales team was great to work with in selecting the best option to replace an existing fireplace insert. Great craftsmanship and attention to detail from the installation crew and the masonry team as well!
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December 2023 by Paul H
Salters helped us replace our broken insert. The sales team helped us pick the right insert for us, the team helped us get a custom frame, and the installation team was efficient and cordial.Great experience.
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December 2023 by Nicole Braun
We shopped around before choosing Salter’s for our gas insert. They had the largest selection of models on display, which I appreciated as many other stores carry 1 or 2 and ask you to make a selection off a manufacturer website. It’s a significant investment and the look mattered to us! The sales team, scheduling team and installation team were also easy to work with, and the pricing was comparable!
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December 2023 by Scott Silberman (KM Gardens)
The parts department rep was extremely professional. She was knowledgeable and friendly and helped me put together the parts necessary to bring my stove back to operating efficiently. She returned calls quickly and set up delivery of my parts when I was unable to find the time to stop by to pick them up.
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December 2023 by Chuck G
We recently requested a service call for an annual servicing of our gas fireplace. Brad came out, got here early, which helped with our schedule for that day. We couldn’t be happier, Brad took his time, kept us informed throughout, letting us know what he saw. He fixed everything and when he left we felt very satisfied with our decision to call Salters. Would highly recommend.
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December 2023 by Roz Capor
From initial contact to Salter's at the Showroom, the employees were knowledgeable, courteous, efficient and patient. They helped check and test the unsafe fireplace . They replaced it with a newefficient fireplace that is lovely, works well and is a pleasure to use!I highly recommend Salter's Fireplace!
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November 2023 by Matt Di Paolo
Our experience at Salters was pleasant. The staff was knowledgeable and very helpful. They explained everything in great detail. We did make a purchase that day. As for the installation, Mike was the best. He was very organized. You could tell he had been doing this for many years. (24 to be exact) Install and clean up was flawless. Then he went over the remote control.All in all, Salters is a fantastic company! Highly recommended.
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October 2023 by Sandra King
Gregg is awesome! Very knowledge and friendly! He did a great job fixing our fireplace and we’ll be asking for him for our yearly maintenance!Thank you Gregg!
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October 2023 by Heather Pick
We have had several interactions with Salters and every single one of them has been a very positive experience!! The folks there, especially Gabe, go above and beyond to make purchases and deliveries go very smoothly. Highly recommend!
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October 2023 by Lynne Shaw
Chip did an amazing job assessing, repairing and cleaning our gas fireplace.He taught me how to relight the pilot light and was very patient with all my questions! He was a very knowledgeable technician and showed us how we could heat and cool our home more efficiently with a few minor adjustments!
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August 2023 by Joan Gacad
Had a replacement of stove - Great crew - Darryl and Tony - clean considerate and knowledgeable. Put in new flue liner, new wood stove and made it look great! Very happy with service and product.
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August 2023 by R A
From sales to installers, everyone was professional and friendly. Kristen spent plenty of time with us reviewing the many options and helped us to find the units that were right for us. The installers were efficient and left the work sites clean .Before leaving they told us that they had spotted a defective part and would be coming back to the replace it.A couple of days later they were back with a new part, replaced it and left us with two working fireplaces.
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August 2023 by Mary Linda Reitz
I have peace of mind knowing Salter’s Fireplace and Outdoor Living is a reputable company I can rely on. Their technicians are top notch professionals and always treat me and my home with respect. Greg Cole came today to service my gas fireplace. He did a terrific job! I’m looking forward to many more years of service having my fit we place run smoothly.
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June 2023 by Gary Hanman
Salter's Fireplace & Outdoor Living were incredibly helpful in my purchase choices and very accommodating and flexible.They were even willing to meet me at their store on their day off and on memorial Day,which I didn't want to take anyone away from their families ...but still, they offered it.Salter's is my "GO-TO PLACE" for Big Green Egg supplies and accessories, they have a amazing inventory of fireplace inserts, and outdoor furnishings.When you visit, ask for Lisa, she's the best and very friendly, patient, and knowledgeable! When I go there, I'm there for at least an hour every visit.Gary Hanman, Furlong, Pa.
