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October 2021 by Leah Bush
Rude employees! Talked to my boyfriend and I like we were completely stupid. Questioned us like we had no knowledge about the animal we were purchasing. Store is not clean. Not well stocked. List goes on and on... just AVOID!
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July 2021 by Katrina Rose Fling
I do not recommend Dubois petco at all!
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May 2021 by Taffy C.
I haven't had any trouble with this petco except they gotta find a way to get more crickets. I have been a loyal customer for over a year. And by loyal I mean I've bought 12 lizards from here. All 12 are alive and healthy. I come here 1-3 times a week for food, habitats, care, etc. every single staff member is amazing! I am a blunt honest person so I'll say if someone is a problem to them and honestly, not one is. They do their best with what they got. Busy times can be a wait but just like anywhere else. So honestly, anyone wanna say they're mean and animals aren't taken care of, just know one thing, my 12 lizards that I bought within a year are all still alive and when bought weren't nasty and didn't stink!!
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March 2021 by Jessie Armour
Can’t remember the name of the girl that helped my bf and I out today with stuff for our tarantulas, but she was amazing and very knowledgeable.
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February 2021 by Anthony S.
Special shout out to the younger guy with longer hair and cap, blonde pony tail young lady and Kaycee for all their help with getting me what I needed. They were attentive and were very customer service oriented. Order was not ready due to them being slammed busy but three of them partnered together got me out the door quick. I really felt that my time was valued in this situation. These employees should be recognized. Sorry I don't know their names I visited at 7:30pm on 2-27-21. Was going to pick up a golden retriever from a breeder and needed to get a large amount of items. Very nice young people working which is not always the case. They had to be in their 20s. Very pleased with customer service I received here.
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January 2021 by Robert Drost
Petco customer service and attitude has drastically dropped. Specifically between customer service and corporate and customers. A little story: today I traveled to the store purchased dog food totals $117.64. After the purchase, I get a notice in email of an internet sale/discount and so i looked at the items and noted the same items cost $83.29. the difference is a little over $34.00. When inquiring at the store level, I was advised to place the order on the internet and
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November 2020 by Peg Clark
We have been here two times buying equipment for turtles. The first trip the 1st sales associate had no knowledge and left us on our own, 2nd associate had limited knowledge but was willing to look things up and help. Today the associate basically said I don’t know anything and left us with no assistance. Needless to say we won’t be back
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September 2020 by Hannah W.
If I could give -10 stars I would! They are the most ignorant workers I have ever met! The lady running the register should not be employed. They have boxed filled in the Isles you can barely get through. The whole place is a mess and just so unsanitary. I spend almost $150 every time I am there! I will never be back at this location.
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May 2020 by F D.
Recently I went to this store in search of bugs for my reptile. Most of the bugs in the store were dead. Also they do not properly house their reptiles.
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November 2019 by Louise Vanhouten
Really sad that you sold expired bird formula to a customer. Their bird has now passed away because of you and there seems to be a pattern here based on the reviews... that’s really bad
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July 2019 by Brian F.
Great store. Great staff. Store keeps getting better with every visit. Keep it up
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April 2019 by Keisha Dillon
We were very disappointed with our visit to Petco today. Upon walking in the door there was no staff to be found. In their grooming department there was a man wearing headphones while snipping away. The bird enclosure was so packed that the birds just sat there looking at you and the ferrets were dirty and lethargic. On top of all that, I went in looking for one item which I couldn't find. I finally found a younger girl in a blue Petco shirt and tried to get her attention. I said "excuse me" twice before she turned around and when I asked her if she worked there she told me that she hadn't even clocked in yet and turned around and walked away. That was the final straw and we walked out.
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February 2019 by Samantha Jacob Greeley
I went to the store last night and got some gold fish I let them sit in the tank for a hour before adding them and with in a few hours my pleco I had for 6mounts plus the gold fish dead I was told by Petco when I called that they would replace everything they don't they told me that my hp was off in and so on if it was off that badly why don't the pleco die before then.
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January 2019 by Kristy C.
I have been here many times and this was by far the worst experience yet. Only giving 2 stars since the manager came and fixed the pricing error. I bought a hay manger for our guinea pig. It was clearly marked $9.99 on the rack. With the proper description. So it rang up at $11.49. I asked the cashier to fix it and she said "are you sure you read it right?" SERIOUSLY?? She made excuses the whole way back to that department about why the price could have been wrong. The whole visit was rather disappointing. They were almost completely out of stock of everything for small animals, some of the aisles had boxes in the way, and the cashier was rather rude. Not impressed. This store has been in a major decline in the past year or so. If you can get your stuff somewhere else, like Amazon, I recommend doing so.
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November 2018 by Nichole Means Ansinger
Called about a breeder tank they said they had one. So I drive 45 minutes to Dubois and they didn’t have one and instead of selling us something else they had they told us to go to the pet store in the mall. The employees are very rude..