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August 2024 by George McFadden
I purchased a 3 in 1 charger from this store for iPhone/AirPod/Apple Watch. The item did not function to expectations. It could charge one device at a time but would malfunction when tasked with charging two or three. I did not notice this malfunction propensity at first because I did not try charging three devices at once to test it. So, by the time I realized the product is unacceptable, I no longer had retained the receipt or original packaging.
The "Return Policy For Items Purchased In Stores" posted on the Marshalls & Home Goods website claims that returns will be accepted with no receipt in exchange for store credit. This posted return policy does not directly mention the need to retain the original packaging, if there is one. The purchase I made had been split between a credit card and a store gift card. My credit card statement exists as proof of purchase and the store without doubt has records of products purchased with their own gift cards. There is ample evidence that this sale occurred without need for a receipt.
Despite all of this, the store refused to make this issue right and refund my money.
In addition to selling me a junk product, the store wasted my time and energy either via not following their return process properly or by posting a return policy on their website which is unclear about the need to retain original packaging.
Times are tight for me right now. I can't afford to be going to stores that sell garbage to me and waste my time and money. Especially with a competing department store opening up in Doylestown in a matter of days, I have decided to never return to this store again and would urge others to do the same.
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August 2024 by Celida Cancel
Nice merchandize, little pricey!! But I love how not all merchandise is the same...
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July 2024 by Shirley Jefferson
Great store!!!
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July 2024 by Josh Galanti
No knives, no coffee pots, no toilet paper, no sweatshirts why does this store even exist? They are called home goods but lack the goods
Closes too early too
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July 2024 by Melissa Brown
Used to be such a great store - unfortunately selection isn't very good / shoe dept gone downhill no more quality items for decent price - too expensive now
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June 2024 by J. Arsalane
Love the combined store. Found things in both stores.
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April 2024 by Carolyn Landes
Lots to buy of course! Long lines though, beware
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April 2024 by Millie Martin
Marshall’s is such a great place to shop with everything from shoes, clothing, toiletries, hair products to children’s clothing and toys. Home decor as well! And the prices are amazing!
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April 2024 by S B
Nice new well socked
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March 2024 by Manuego Emilio
I’m a longtime loyal customer to this store, for years I’d buy cases of Italian bottled water.Today, upon going to the register to pay for the bottled water cases, which hold about 6 bottles each(cases are heavy), I was told by the cashier that I had to take every case out(I had about 6 or 7 in the cart) for her to scan.I’ve never had to do this before, this is not only insanely unprofessional but not practical at all considering they are the exact same type of cases and I am 65 years old, being asked to lift six cases on to the register and back in my cart.I asked for the manager and the coordinator, “ Kelly “ came and told me that it was against their policy to allow me to purchase the water cases unless I took them all out to scan individually.Unbelievable degree of unprofessionalism and I hope this management does not tarnish the reputation of the entire store.
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February 2024 by Helena419
Great store and friendly, helpful staff. Its decorated so nicely for Easter & Spring, so cheerful. And of course, great prices!
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February 2024 by Louise Zalucki
Love this store. Friendly personnel and very quick check out with at least 9 if not more checkers. Spoke with our checker and they love working for the company and said they pay well. Would recommend. Good merchandise.
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February 2024 by julio nieves
You can spend all day here.
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February 2024 by Zamira Sobirova
I was there today and i saw the manager being really disrespectful, rude and yelling at her employees, and i dont think she should be allowed to treat her employees like that.
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February 2024 by John Cassidy
Need help finding something? Good luck, none of the workers speak English.
