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October 2023 by Danielle Melvin
My husband and I bought new iPhone 15s online and this morning I went into this store to exchange for a different color phone. I clearly stated I was not ready to transfer from my current phone to the new phone yet (have no case and was going to be out all day and didn't have time for the transfer), yet they deactivated my current phone without telling me. I clearly stated I was just there to exchange the physical phone for a different color, NOT start any of the transfer, I would do that on my own time in a few days. Now I have been on the phone with Verizon for almost an hour trying to get my current phone working again.
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October 2023 by Shailaja Goswami
I went this store for home internate. And guy ‘Troy’ help me very good way and he did immediately setup all the details and order it online. So it’s very good experience with this store as well staff especially’Troy’. Thank you for helping.?
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September 2023 by Jason McNeeley
I was lucky enough to be helped by the same manager mentioned in the previous reviews. Verizon support sent me here, probably when they shouldn't have. That's not the reason for my one star review, however. I was "helped" by the manager. He was annoyed that I was even there, was reluctant to even help for 30 seconds, and was somewhat aggressive to prove that he was right.It seems that even though there is consistent reviews and feedback about this store, nothing has been done to rectify the behavior. I will actively avoid this store. I imagine the owner will respond about striving for professional and a positive experience, but nothing has changed.
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July 2023 by Rose Cianni
Caitlin was super helpful! I came in to trade my phone in, but she helped clarify the terms so I didn’t end up spending more money than necessary in the end.I also was experiencing camera issues, which was why I wanted to trade my phone in, and Caitlin helped call Apple support and navigate the conversation with me. She made it so much easier and faster! Thank you!
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June 2023 by Conner Balickie
TL;DR - Happy to *sell* you a phone, refuses to help in any way should issues arise.Edit: Saw multiple recent reviews with similar/worse experiences (some involving staff harassment elevating to police intervention as the only viable solution) - I'd avoid this place like the plague. Toxicity, hostility and unprofessionalism coupled with my aforementioned unwillingness make for a rough combination.Looking forward to the inevitable insincere/canned response sent to mitigate this review. No - your location does not "strive towards professionalism". From my reading/experience, customers are assets to be used for short term profits by irresponsible/ discourteous staff members. The fact the police have been called multiple times due to employee harassment speaks for itself.Needed to cancel a line and set up my phone for international travel. A reasonable request for the company/store that sold me my phone - both in terms of customer service and in terms of cost (At $2k for the phone + $250/month service).Staff simply handed a piece of paper with phone numbers to the various departments and told to deal with it myself.No offer to assist, no understanding that customer concerns/issues are a reasonable expectation - especially with expensive items and ongoing services/subscriptions.The fact that the staff didn't care that I came to the store *for help* is beyond frustrating. I could easily look the numbers up online and save myself a trip.I came to the store *for assistance* on the product they sold me prior.As such, on-site staff are there to do one thing: *sell* hardware and services. Nothing more.I'd avoid this location on general principle given the staff has no desire/willingness to provide anything approaching customer service; doubly so as such questions/concerns were treated as a "waste to time".After all, helping someone with an issue doesn't earn commission.A miserable experience, to say the least.If I had known about their general refusal to provide assistance following a purchase, I'd have shopped elsewhere- and I plan to do just that.The KOP location *does* provide such assistance and the extra 15 min. Trip is worth it knowing I'm working with salespeople that *do* accept the responsibility to aid customers.
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June 2023 by Roberto Feliciano
Super helpful every time I visit them, nice people there, great customer service
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May 2023 by JA Morgan
Rude, abrasive man at door. Had to wait, standing up, to speak to staff. They were understaffed. When we asked the man at the door about possible wait time, he was dismissive and, again, rude. After 45 mins we left, and we won't be back (there is another Verizon store a few miles down the road in Thorndale).
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April 2023 by Jake S.
Before coming here, I was at a Verizon store off west Chester pike that did not offer me any help and referred me to this location. I walked in and walked out within 15 minutes with my phone fixed. Very helpful and polite staff
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March 2023 by Allyson B.
Rude and dismissive manager. Terrible attitude and careless toward senior customer who asked for assistance with online pickup order. Attitude worsened when customer was asked if they wanted to make purchase of "extras" and customer said no. Was extremely attentive to purchasing customer. Don't go here for service or assistance
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February 2023 by Stephanie Olafsen
Adam was amazing. He helped us add two lines to my plan and upgrade a current phone in about 30 minutes. He made our experience here great!
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December 2022 by Michael Irwin
This store provided the absolute worst customer service. I asked so many times for them to call someone and help me after missing 4 hours of work. All the staff continued to tell me it's not there job. I swear I will be leaving Verizon mow as a business and personal line holder do the absolute lack of customer service provided all day
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December 2022 by Julie Kim
I went in twice this week to this location and I was greeted once I walked in and attended to immediately. The second time I went they were busier since it was a Friday but the service was still fantastic. I went in and got out quickly. Thank you to the staff!
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November 2022 by Cheyenne Tucker
I guess we should have read reviews before going to this location. All employees couldn’t be bothered to help us. I wanted to upgrade my phone and the guy helping literally tried to talk me out of upgrading, saying “I get paid to sell phones and I’m telling you it’s no different than your current phone”. My husband was double charged for the upgrade fee & taxes and we keep getting the run around and no one will help us, Verizon keeps telling us we need to do it at the store and the store is saying they can’t help us. Don’t waste your time!
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November 2022 by beth muratore
Great service! Technician Colleen set up my new phone... took the time to explain everything very well. Exceeded my expectations. Highly recommend going to this store.
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November 2022 by Joseph Massaini
Not customer friendly at all. I'm trying to return cable equitment for a friend and the first store said I had to go to a company store not a francise store so then I go to this store since it is a company store and they after 5 minutes of hear two employees talking to one customer gets to me as the state oh no you need to all verizon and schedule them to pick up the equipment. So un freindly and not thinking of the customer at all. So i still them the equipment in my garage to address- Infinity took back at first store in 1 minute also checking that the account was closed and at a zero balance. Shame on you Verizon to let Comcast beat you on Customer Satisfaction and caring about my time,