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March 2024 by S Mehta
Went for a passport appointment today. Parker was extremely helpful and efficient. Great experience.
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March 2024 by Melissa Salach
The two guys at the Downingtown post office on boot road were awesome, friendly and so helpful. We live in West Goshen and would only visit the post office in downtown. Went this afternoon and the employee behind the counter was so rude. Not just to me but other people in line as well. People in line were actually commenting on her behavior. She needs to be trained on customer service. Very disappointing.
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February 2024 by Johnathan Umber
Constantly getting other people's mail
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January 2024 by Arpit Shah
USPS location offers passport service and passport service. However, we were surprise to find out they don't have a white backdrop required for a passport photo for an infant.
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January 2024 by Dustin
The other reviewers must be nuts or self-centered. The staff and services at this PO have been the best, especially the lady with the really blue eyes.Line always moves fast. It’s easy to get to. It Has later hours than other local POs.Never remodel. I like it just how it is.
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December 2023 by Ashley P
Change your business hours if you're not going to stay until the time provided
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December 2023 by Arun
We visited here for passport application and the overall process was really good. I would recommend to book an appointment online for the passport application. Avoid walk-ins. The person who processed our application is knowledgeable. Btw, we took the passport size photo handy to save some time and additional fees.
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December 2023 by Suruchi Baheti
Very rude staff, especially the black lady. She had a very mean tone and pretended like she was doing me a favor. I had a package to ship internationally and she was unable to walk me the process clearly and totally unhelpful in completing forms. Totally competent and unprofessional and definitely needs training or she should consider working elsewhere. Worst usps I have ever visited.
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December 2023 by Chakrapani Kuppala
Unpolite, unprofessional and rude. Front desk, they think they are doing favour by just doing their work? They have zero intentions to help customers. Rudest people I’ve ever seen someone doing their work.
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October 2023 by Molly Rose
i was in a wheelchair yesterday due to my disability and i was having a bad day. mark and parker were helpful and kind and went above and beyond to help me. i am very grateful.
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October 2023 by Wil Readinger
Came to our "appointment" to be told that we could just get in line behind a bunch of other people for passport service. Exactly what you'd expect from a government agency.
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August 2023 by Abhishek Dave
Service desk lady who is doing passport work is extremely rude and arrogant. Looks like not happy with her work at all. Need lessons to be kind and polite. Supervisor needs to take some action here.
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August 2023 by Sachin Soni
As I was filling up form for courier I was able hear multiple conversations. There were two person on service desk, an Asian guy who was very helpful and courteous to all and a black lady extremely rude to all that came in, looks like she do not want to any work. On my turn as expected turn me down and ask me fill some other info (not needed) and then quickly went away for while , since international courier need lot of work. She only turn back to work when when it was all done. Poor guy was doing all the work patiently. It’s funny when some people just want to live on govt support and do not want to do work at all. Some supervisor need to take action.
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July 2023 by Rosemary Welsh (Sprocket22)
The front desk worker Parker was rude and u willing to help me wrap my package even though I was struggling with the tape!
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July 2023 by Mark M.
The staff was friendly, helpful and funny. I had a really great interaction trying to pick up an item that got returned back to the post office and also picking up some held mail. It turned out the undelivered item and our held mail was out on the truck for delivery that day. The woman working said this was the case as soon as I approached them. But as I explained, she proceeded to sprint all around the building, checking and making sure that she was right. Then I made a joke at the end that I should've trusted her from the get go because she was right. Stellar customer service.
