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November 2023 by Steve B.
Service is a "0"! Not the store per se but the entire Home Depot system. Attempted to have a HD H20 water sftener that they sell for $399 (Rheem). Referred me to their "Preferred Vendor" to install. Well this vendor would not install what Home Depot wanted to sell me and instead attempted to up-sale me to a $3,000.00 system. I could take another 2 pages to go on about the inepittude of what HD promises but failes to deliver. I called HD customer servce. They were useless. Got transffered back to same peoplke who tried to upsale me!! That added insult to injury. Don't trust Home Depot and thioer promises that they can take care of the sale and installation. They definitely can not. False advetising!!
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August 2023 by Ramesh D.
Good place to get home items. I usually shop for small projects. I did do my back splash for the kitchen and satisfied with their process. Staff is friendly.
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May 2023 by Fran M.
Fought with them over a rebate for their Behr paint for years. They constantly said the could not find anything on even after I produced receipts. Finally, got through PA Unclaimed Funds after an auditor found it and turned it over to them. As if I could not have been found!
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December 2022 by M G.
Needed 1 yard of carpet cut from the racks. Home Depot in Downingtown refused explaining they needed to cut more than a yard. Lowe's across the street was happy to sell me a yard of carpeting from their racks.
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December 2022 by Loretta G.
On 11/14/22 I purchased a washer/dryer laundry tower, it was delivered 2 weeks later. The driver and assistant removed the old appliances and unboxed the new unit. It has a dent on the side, driver called warehouse and showed someone who told him to tell me not to accept it. Back it goes and it's another 2 weeks for the replacement. That was delivered yesterday and driver immediately says there is a problem with where the dryer vents (thru the ceiling), said it had to vent straight thru (closet on other side of wall). Said he can't do it, call your dryer guy, and left. Installation was supposed to be included in price I paid. Called customer service, spent most of 45 minuted on hold while rep worked on this, sent me an email with different companies to contact in my area. Today 2 very polite and professional men came and installed my unit. The cost, $631.00. A part I had paid for was not included in the delivery. Another phone call to HD, I am being refunded $53.00. Told rep I was very upset about this as 1st delivery person saw where unit was going and never said there would be a problem, I felt that 2nd guy saw it was a tight space and didn't want to do it. She told me delivery people have the discretion to install or not. This was never mentioned when I purchased the appliance. Will not be shopping there again!!
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November 2022 by Lesha T.
They charged my credit card without my permission and then delivered items to an address that I no longer live at. I had to cancel my card. I called customer service, but no one has called me back to rectify the issue. Literally the worst! I'll just go to Lowes next time. I will NEVER trust them with my personal info again.
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November 2022 by Lesha T.
They charged my credit card without my permission and then delivered items to an address that I no longer live at. I had to cancel my card. I called customer service, but no one has called me back to rectify the issue. Literally the worst! I'll just go to Lowes next time. I will NEVER trust them with my personal info again.
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June 2022 by Lisa T.
The worst, beginning with their online store. Ordered three cans of deck stainer yesterday and there were six in stock. Home Depot offered a $25 discount on the order if we signed up for their credit card. I did and the first online invoice before proceeding to payment showed the $25 off the order. The screen then showed the amount to pay BEFORE the discount. I thought maybe you had to complete the payment for the discount to apply. WRONG! Called their credit services number and it indeed wasn't applied. They said they would do it manually for me and it would appear when the first statement was issued. Today I received a text saying the item ordered is not available. Really??? Just called H.D. and got a rude woman on the phone. She asked how she could direct my call and I said customer service. She transferred me, only to be disconnected. Called back and got a nice man named Bill at the Pro Service desk. He said he would look into the situation and get back to me. Writing this review as I wait...
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May 2022 by Kim K.
I had a terrible experience at the Lowe's near by and made a bee-line here. I am an art teacher and once a year I go to Lowe's (well, not anymore) to have some wooden planks cut down to use for sculpture bases. Yesterday I tried the Lowe's in Pottstown, but their wood cutting was out of order. Today I went to Lowe's in Downingtown. I selected my planks and asked for assistance. The two people in the department were busy and asked me to wait until they were free. No problem. I waited 15 minutes for them to be free. When the employee met me at the cutter, he asked what I needed done. I had 4 10' planks that I needed cut into 12" pieces. It would take about 5 minutes to do. He told me he didn't have time to do it. He said if he did have time, he would have to charge me for the cutting (I already knew that because there was a sign saying so) I said I didn't mind paying for the cutting, but he refused to do it because he "didn't have enough time." There is a Home Depot just down the road. I went straight there. They were friendly and accommodating. They cut down the wood and it took 5 minutes. They did not charge me for the cutting and helped me load up my cart. It was a world of difference and the reason I will no longer shop at Lowe's. Thank you, Home Depot.
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March 2022 by Alexandra D.
If I could leave 1,000 stars I would. I was helped by Lynn L in electrical today & I am absolutely blown away with the quality of service he provided. I came in with a complicated electrical project & he went above & beyond to help me find the parts & out it together. Give this man a pay raise! Seriously incredible customer service, knowledge & kindness.
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February 2022 by Ike I.
I love this Home Depot they have some of the nicest people that work here yesterday we had to go In to get some air deflectors and when we were going to the aisle everyone asked if we needed help. We will definitely be coming back to this store.
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January 2022 by Lane H.
On Wednesday, January 5, 2022, I bought a faucet at Home Depot in Downingtown, PA as countertops were being installed in my kitchen. The contractor was waiting for the faucet. Unfortunately, my car would not start, and I had forgotten my phone. I want to give a shout out to Patty in the Returns Department who went way beyond her job description to help me. She looked up the phone number of the countertop company so I could have them let the contractor know I was going to be late. (Unfortunately, they were not open yet.) Then she tried to look up the number of a neighbor so he could tell the contractor I was going to be late. (There were too many people with his name.) Finally, she called the acting manager and asked if there was any way they could help me. Although the manager never showed up, Patty made a real effort to help me. Home Depot is so lucky to have Patty, an employee who cares about the customers and truly wants to help. Thank you, Patty.
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November 2021 by Jackie L.
We purchased all new appliances for our kitchen. Home Depot uses GEA Delivery and Installation. Their delivery guys were over an hour early so I could not get home in time. My husband rushed home since they were at our door with the appliance unboxed. They didn't even need to remove the old stove just slide in the new. They managed to bust our cabinets while kicking the stove into the floor lock. They refused to reimburse or fix the broken cabinet. An absolute disgrace of a company with incompetent delivery drivers.
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September 2021 by Edgar Alconera
Gerald at the tool rental center was less than helpful and incredibly rude.
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July 2021 by Amy S.
Go to Lowe's. The manager here wouldn't allow me to return spray paint even though it didn't work. He said the once spray paint is purchased it cannot be returned. The canister didn't work, but apparently that doesn't matter