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November 2023 by richandsharon
First, let me say that I don’t necessarily enjoy reading long online reviews when considering a major purchase, but I really can’t explain my experiences at Reedman Toll Subaru in one or two sentences. If you want an honest description of what it was like to buy a used vehicle from this dealership, here it is. I’ve been around the block and have purchased many used vehicles. As a former auto mechanic who has worked on my own vehicles for over 40 years, I’ve rarely purchased a used vehicle from a new car dealer. We own a 2014 Acura and really like it, so when we saw a 2013 Acura at a local dealership (Davis Acura) we decided to check it out. The price was a bit high, and apparently we were taking the salesperson away from an important TV show or card game, as it was quite obvious he wasn’t especially interested in selling us a car on that particular day. The next day we saw a very similar vehicle online (at a much better price) at Reedman Toll Subaru. Although they’re over an hour from our home, I had the day off and we decided to go see it.Our salesperson, Matt T., didn’t know we were coming but was asked by the online sales representative we’d spoken with to show us the car. The car was nice but had several small dents in the fender, which looked like an amateur repair job (and may well have been), and it definitely detracted from this seemingly well-maintained vehicle. As a result we were quite hesitant to pay full price for the vehicle. Matt apparently spoke with his manager (Shawn S.) and then came to us a few minutes later and asked if we would consider buying the car if they could fix the dents. We told him we would certainly consider it, but we weren’t going to pay more, and we weren’t going to commit to purchasing the vehicle until we saw the repairs. Matt said fair enough, and they took the car to their body shop to remove the dents and repaint the fender.As this process would take several hours, we really didn’t want to have to drive over an hour to get home and then come back again later to see the repairs. Matt said, “How about if we bring the car to you? If you approve of the work you can buy it, if you don’t there’s no obligation.” This was more than fair, so they completed the work and brought the car to my wife’s workplace. The work was well done so we completed the purchase.We were certainly satisfied so far…but then the brakes started squealing loudly a few days later. I took the car to my mechanic and he discovered that the rear brakes were worn down to almost nothing and the car was not drivable. I knew the vehicle had just been inspected before we bought it (not by Reedman Toll Subaru), so I called Reedman Toll and spoke with manager Shawn S. He asked if I could send him an estimate of the necessary repairs (over $400). I did so and he approved the work that day. The car was repaired by my mechanic and I received reimbursement from Reedman Toll about a week later.Matt and Shawn were in communication with us during the entire sales process, answering questions and addressing any and all issues that came up with the utmost professionalism and courtesy. It became quite obvious to us that these two gentlemen stand behind their products and are extremely customer service-oriented and responsive, even well after the sale. I would not hesitate to drive over an hour to Reedman Toll Subaru and ask for Matt if I was in the market for another car.
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October 2023 by Kauko Aro
GPS in Subaru had started malfunctioning and was taken for service. Apparently the unit had to be replaced. The full cycle with post-test drive took over two hours. Fortunately it was still under warranty and the cost was covered. IT was worth the wait as that has been my most accurate GPS system , both in a vehicle or independent.
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August 2023 by Josh Mitchell
Best car buying experience! Reedman Toll are a great team! Our salesman Seth was great to work with and everyone here works as a team! I was even amazed at the follow up a couple days after we bought the car, to make sure we were happy with everything or to see if we had any questions! Aside from that, we are loving our new Outback! Many thanks again for making the process enjoyable!
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August 2023 by Hera Nguyen
All of the folks here are awesome. They’re super patient with me, who knows absolutely NOTHING about cars other than the wheels on the bus goes round and round. Joel walked me through all the things needed for my 90,000 mile service on my Crosstrek. Though I understood nothing from the conversation, Joel was super helpful and kind. They easily could have made $300 from me, but Joel was honest and said it’s not worth the price at the moment. They are NOT here to cheat you out of money!They do tend to get very busy on the weekend on shortened hours, so be patient if you don’t get someone on the phone immediately.
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August 2023 by P A
I recently had the opportunity to take my car to Reedman Toll Subaru in Exton to have a wireless charger installed, which was handled by Joel Shafer as the service advisor. I wanted to take a moment to recognize Joel for his professionalism, excellent customer service, and attention to detail. This was my first experience with the service team at Reedman Toll in Exton. Based on this, I will be coming back. Thank you.
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July 2023 by Charles Kniple
I bought a new forester in April, had a great customer experience. Kind and knowledgeable salesman made it a great car purchasing experience.
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July 2023 by Harmony Beppler
This dealership has the best customer service and their work truly is top quality. I recently purchased a used Subaru Impreza 2.0i and the air compressor went out unexpectedly. I had a warranty with Reedman Toll Subaru, but unfortunately the part was not covered under it. Jason at the front desk helped me get full coverage for the part as a good faith purchase. I was pleasantly speechless, for this act of kindness was a Godsend given my frugal grad student budget. I was so impressed with their timely fix and assertive attitude to ensure customer satisfaction. Everyone is personable and attentive to your concerns. Subaru is made to last, and they go the extra mile to ensure your car is in the best care!
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May 2023 by Patrick Fey
Had a great Service Department experience here. I had brought our Subaru to an independent mechanic who diagnosed a bad transmission. Brought it to the Subaru dealer for a warranty replacement under power train warranty. Joel was our service advisor and was fantastic. He got us in right away, was able to diagnose the transmission sooner than promised and had a new transmission installed under warranty in less than 24 hours. No upsell, no hassle about the warranty. Really easy and pleasant experience.
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May 2023 by Patti Zuzelo
I have to share this review and have also called Corporate to share this feedback. My 2018 Turbo Forrester had routine maintenance on 5/2/23. On 5/3 I was driving about an hour from my home to assist a family member who needed a lift to a doctor's appointment. I filled the tank, left the station and my car began to j**** all lights on, no acceleration, and displayed a check engine light. I had to pull off the side of a busy road. I called the dealership that did the work the day before. The service person (very helpful and responsive--Dennis from Colonial Subaru) walked me through the best approach, including StarLink for a tow. I called Reedman Toll to let them know the situation and spoke with Ryan Riley, Service Manager. He assessed the situation, assured me that he would arrange a loaner car, shared that he was "85% certain he could have the car looked at fairly quickly" and kindly offered support. The car was towed and I spoke with Joel, a service associate, also exceptionally warm and polite, who immediately found me a loaner car. Mr. Ryan came out to the parking lot right away, popped my hood, turned on the engine and immediately identified the problem--a loose hose that modulates air flow for the turbo engine. He fixed it by hand and told me that "we'll get you out of here in no time!". He then tightened the hose bands in the shop, test drove the car and did not charge me. Mr. Ryan wished me luck with my son's appointment as did Joel. I am extremely satisfied with Subaru in general and Ryan Riley and Joel in particular. They followed important quality improvement and customer service principles and both were also very kind and friendly. Thank you for making what could have been a horrid day into a day that made me feel good about people, service, and Subaru!!
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May 2023 by Marsha Ault
Well let me first start by saying, Reedman Toll what an amazing dealership. Matt was awesome from the very first time I talked to him he wasn't pushy he didn't try to make us feel like we had to get into a car he let us come to him and ask him the question. He was exceptionally professional. Answered every question I had before and after I bought my car. The Car Lot was amazing many different options to choose from. The entire place inside and out was clean an uplifting. Matt stood right up greeted us as if he's known us for years. The manager and the other sales people welcomed all of us! All of my questions and all of my concerns were quickly brought to rest. Each time I left which was three LOL. I left with a sense of security knowing that these guys really know their stuff about Subarus and how to treat people. We were offered a drink while we waited we're never left alone very long when they went to ask questions or find things out that we had asked questions about it. Had I known dealerships could be this amazing I would have bought a new car years ago and had I known that Subaru was so awesome I would have bought that as my very first car
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May 2023 by Lauren Graham
I came in for a diagnosis on a leak coming in the back hatch of my Outback. They figured it out, I paid the diagnostic fee, parts to fix it, all good there, very quick. Then came the technician recommendations. I was informed parts needed to be replaced "for inspection" and then they tried to get me to get my inspection done over 2 months early. The additional costs would have been almost $2000 for something that another master-certified tech told me wasn't necessary and wasn't required for inspection based on what's listed on the invoice.Additionally, based on the labor rate listed, it showed taking just under an hour and a half to change just the front brakes, which is entirely ridiculous for a professional.
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April 2023 by Marc Moscarillo
My only regret is you can’t give zero stars. This dealership is the arm pit of the industry. Liars, cheats and thieves. Do yourself a favor find another place to buy a car. Don’t get me started about service. Three different times they recommended services that were not needed and totally unnecessary.
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March 2023 by Jesse W
I highly recommend going to see Seth if you’re looking for a new ride. In short, he’s the man. Straight forward and we had a good laugh together. If you know what you’re talking about he doesn’t try to explain it all again, if you need help, he knows his stuff. Most salesman do not possess the ability to to work with their clients rather they only work for themselves. Seth will work with you and put a smile on your face. As for the low star reviews, I cannot attest to the service departments quality of customer care. I do my own maintenance to avoid dealings with any dealers service department.Anyway, go buy a vehicle from Seth!
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February 2023 by Diane Smith
The car battery that I bought at this dealership died after 1 1/2 years. When I took it in to get a replacement, they would only replace the battery if it was in my car to do a diagnostic test. That would mean having the car towed into their dealership at my cost. They refused to check the battery without the car. First, a battery should last longer than 18 months, and they should have offered me a replacement battery free of charge under warranty. When I told them I notified Subaru under the Battery Settlement, they said that is between Subaru of America and not Reedman Subaru. They did not offer me any solutions to my problem. This is my 6th Subaru I purchased and this will be my last with service like this.
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February 2023 by Jeanine Aversa
I purchased a certified 2019 preowned Subaru from this dealership last year. I have done all the maintenance and inspections at this location. I was surprised and upset to learn I needed rear brakes and rotors on a vehicle I have only had a year and was inspected late in July. The used car manager, was not helpful or kind. He repeatedly said " I don't care" and lamented about his costs getting used cars ready for sale. I love this car and the service department is always helpful, but this recent experience with the used car manager, has left me feeling very dissatisfied and hesitant to recommend them to anyone needing to purchasing a vehicle. after posting the review The general manager reached out to me and we were able to resolve the situation in a reasonable way for that I am pleased. Hopefully the incident with the used car manager was a one off as the general manager and service depart were kind and helpful.