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November 2023 by Stephen Marx
I’m not one to usually write reviews but this one is much needed, I’ve known the Phillips family for over 5 years now from being a past employee to turning into a customer from the the start of my business Mike and Stacy have gone above and beyond to help me out. Phillips Automotive is the true dictionary definition of a small family owned business! Reasonable pricing compared to other local shops and dealers, to easy and up front honest solutions they are truly going to tell you how it is. Mikes not going to just have you throw parts at something if he knows it’s something that can be fixed (very well capable and experienced guy, just check out there social medias and see the true craftsmanship and pride that they take in the work they do)I’ve been referring people to Phillips ever since I have known them, I recently told a family friend of ours to bring in there Honda pilot that the dealership told them needed the following (cats, 02 sensors, motor mount and trans mount) I personally looked at the vehicle and told them that was not the case and to bring it to Phillips as I did not have the time to make the repairs or property diagnose it myself. Turns out the family friend completely forgot to mention that I sent them, but guess what it isn’t necessary when it’s a place you can trust! Mike and Stacey were up front with them and the pilot only needed an 02 sensor! Just like that they saved thousands on the repair bill and we’re not sold useless unnecessary items.Service: Auto engine diagnostic
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November 2023 by Dan Todorow
Great shop, We use them a couple times a year for our 4 cars, always easy to work with. Very honest, this is most important, doesn’t try to upsell any issues, unlike all the dealerships/large shops in the area. 100% would go back to this small business for years to come!Services: Tires
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November 2023 by mark jermyn
I take all of my cars to Mike and Stacy. The work is done right the first time every time. Honest and reasonable. I highly recommend Mike to all of my friends and family.Services: Tires
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November 2023 by Dan Toth
Great family owned business. We have been taking all of our vehicles there since they have opened. Always have been treated great and our vehicles have always been taken care of at reasonable rates and wait times.Service: General repairs & maintenance
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November 2023 by Derek
Have had nothing but great experiences with Phillips Automotive. Mike is reliable, honest and passionate about his work. I highly recommend.Service: General repairs & maintenance
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November 2023 by Andrew Margolin
I bring my daily drivers and off the wall quirky projects to Mike. He always does exactly what I want. Thank you and be safe. -AMMServices: Tires
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November 2023 by Lou Voigt
Awesome place to do business with! Mike and his team are true professionals. I would highly recommend them.Service: General repairs & maintenance
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October 2023 by Sean Petty
I'm writing this to save someone else from having the same experience that I did. First, I trusted the reviews here, but most of them are 2+ years old. Things must have changed.Last Tuesday I made an appointment for some simple service - brakes, oil change, etc. I was told that today (5 days later) was the soonest I could bring it in. Fine. I was also told that they open at 9AM, which I specifically said was fine because I put my kids on the bus at 8:30 and I would come by (in person) after that. No issues.Today, 9AM -- business closed. Door locked. No note on the door (I took a picture). The only note on the door said to call the business number if it was locked, which I did, twice. I stood in full view of the cameras, too, so there can be no dispute that I was there from 9AM-9:30. No answer to my calls, I left a voicemail the last time at exactly 9:30.Went home, frustrated and disappointed. Called at 11, no answer. Called at 12:30, no answer. At 2:30 I received a call with a vague explanation that they "got a late start." I'd say.You had my phone number. I had an appointment. I made an appointment 5 days in advance to accommodate YOUR schedule, and when the day comes, you have no respect for MY time and MY schedule. I blocked the entire day off since I would be without my vehicle. And the only explanation is, "we got a late start?"So, if you value your time, and if you believe (like the rest of the world) that an appointment means you've scheduled a time to have work done (not whenever they decide to come to work), then I suggest you try another shop. Maybe a great mechanic, but if you can't even make a simple call to say "something came up, we had an emergency/issue/problem and can't get you in today" then maybe you shouldn't make appointments.Based on the replies to other reviews, which I should have given more credit, there will be 1,000 things that I did wrong, a non-existent note on the door, I wasn't there at the right time, I should have ignored the gigantic letters on the drop box that say "DO NOT use this box after 8AM" etc etc.Edit: Exactly as I expected. I'm the idiot because I can't read. News flash - I wasn't there as a "Delivery" - I was there as a CUSTOMER. Future customers note the owner's language, "We aren't looking to make friends" -- if that doesn't sum up their attitude toward the customer, I don't know what does.PS -- Mr. Owner -- I have 3 small kids myself, and I own my own business. I also own a phone, and when I know life's curveballs will influence my clients, I pick up the phone and let them know. And 100% of the time they understand, as I would have. But you haven't learned that lesson yet, and instead make your problems everyone else's stupidity because we don't understand your poorly worded signs "Deliveries" is what it says, not "Delivers," but that's neither here nor there.Think about this, perspective customer -- if this is how they treat a new customer, imagine how well they will honor their work and warranty when you have a problem and approach such a humble, understanding, customer-focused owner. Ha.Service: General repairs & maintenance
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July 2023 by Ellie Jordan-Lees
The guy was nice and helpful, when you could reach him, but it took weeks to tell me my car wasn't worth fixing, and all the while would take between 2 and 4 days to return my calls. Absolute nightmare to contact. That said, once all was said and done they were very helpful in terms of my car, which is what they are really meant to do anyway. Basically, good service, but don't expect to reach them while it's happening at any time...
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July 2022 by Seth D Brown
The team at Phillips Automotive has worked on three of our cars including a Ford and two Mercedes. They follow a true diagnostic approach to determine the source of the problem and then make sure that it is correctly fixed. It's a lost art, and they have mastered it! When they repaired our exhaust the welds were straight out of a textbook, top notch. Even the lug bolts on the wheels were torqued to spec. Thank you Phillips team!Services: Steering & suspension repair
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October 2021 by Bonnie Carney Maute
Great shop, friendly, reasonable prices excellent work. Nissan experts.
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April 2021 by Jerry L
Mike and Stacy are great. Highly recommend.
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December 2020 by Clay Chilson
Great people and knowledgeable
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November 2020 by David D.
Solid place! came in for a inspection and oil change had to move my appointment due to getting a new job people were great very flexible and understanding with scheduling, and most importantly they did great work on the car!
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October 2020 by Chris Lally
Always honest, courteous service. Will never tell you something needs fixed or replaced unless it actually does. Unlike a lot of other shops that will offer you a cheap inspection to get you in the door, and then won't let you leave with your sticker until you've paid hundreds for stuff that didn't need fixed. The crew at Phillips will only fix what needs fixed and get you back on the road.
