-
January 2024 by Beatriz
For starters buying a car is not a fun process. But when you have Kenny Ortiz helping you out it’s not as painful. I have had my eyes on getting a Jetta for quite a bit and honestly wasn’t planning on purchasing it when I went in. I just needed a to and from kind of car. Nothing special. Until I saw a black Jetta 2023 parked in front of the building. I asked Kenny to scratch all numbers for the car we originally were in debates with and to see what we can do about this Jetta. He made it his mission to make sure I was driving off in that car. He did an outstanding job. And now I happily drive my “to and from” car with no regrets thanks to him.
-
January 2024 by Raúl Montejo
After an unsatisfying experience at my local dealership, I embarked on a quest for the perfect 2024 Volkswagen Jetta GLI Autobahn DSG. My search led me to Jeff D'Ambrosio Auto Group, uniquely positioned with the exact model and color I desired. From the outset, Kenny Ortiz was the epitome of professionalism and responsiveness.Upon contacting the dealership, Kenny's prompt and personable response set a positive tone. His thorough knowledge of the vehicle assured me that I was in good hands.Kenny's familiarity with the Jetta GLI was evident. He provided comprehensive details about the car, leaving no question unanswered.Kenny's warm and easy-going demeanor made the daunting task of purchasing a car over the phone, from a distance, feel reassuring and pressure-free.Negotiations were straightforward and transparent. Kenny offered a fair package, resulting in significant savings over what my local dealership proposed. The deal struck was a testament to his honesty and commitment to customer satisfaction.The experience was seamless, exceeding my expectations. Pre-arrival paperwork was efficiently handled, and the car was ready for a test drive upon my arrival after a 6-hour journey. Kenny's exceptional communication skills and attentiveness made the entire process smooth and enjoyable.I wholeheartedly recommend Kenny Ortiz to potential buyers, regardless of their location. His professionalism and integrity are commendable. I even passed his contact information to a hotel employee who seemed interested, confident in Kenny's ability to provide outstanding service.The post-purchase interactions were minimal, but whenever needed, the dealership's team remained responsive and courteous.Kenny Ortiz and Jeff D'Ambrosio Auto Group have set a high bar for car salesmanship. Their dedication to customer service, fair pricing, and effective communication made my car buying experience exceptional. I am immensely satisfied with my new Jetta GLI and grateful for the professionalism and care provided by Kenny and his team.
-
January 2024 by Haley Z
Andrew has been very helpful every time I have taken my car in for a service. He explains any issues found, answers my questions thoroughly, and provides updates throughout the service! Service staff have always gotten me scheduled quickly and my appointments are always timely. The staff have been so kind and helpful to me and have eased the anxiety I have around my vehicle.
-
January 2024 by Jonny C
One of the best dealerships around! I want to give a big shoutout to Stan Ortiz for his exceptional service. Stan Ortiz is a true asset to the Jeff D'Ambrosio team, and I highly recommend reaching out to him for all your vehicle-buying needs.
-
January 2024 by hamltnblue
This was the best New Car buying experience I've had, and there have been many over the years.Buying a new car can sometimes be as stressful as going to the dentist to get a tooth pulled.Walter Konyk and the rest of the D'Ambriosio sales staff showed me that it doesn't have to be that way. Excellent Job all around.
-
January 2024 by Tessia Bracken
Wow Wow Wow!! Huge shoutout to the team at Jeff D’ Ambrosio Volkswagen in Downingtown. My husband and I test drove a Jetta with the manual trans with our salesman Walt. He was excellent (he’s the first desk on the right when you walk in). For the test drive he asked if we wanted back roads or highway and we said both. Off we went. He knew when to let us listen to the engine on acceleration and when to pick back up the conversation. He understood that talking just to talk with all the typical bullet points salesmen utilize doesn’t fit every buyer. He recognized that and we appreciated him understanding we’re true car enthusiasts and knew what we were looking for. The quiet time with the car on the test drive was what sold us on the car. The Jetta we drove was white and we preferred the charcoal gray metallic, which wasn’t in stock but was to arrive a week from the day we took the test drive. Walt brought over Jas the manager to meet us and Jas asked us what was stopping us from buying the car that was arriving next week. We said we liked the car but it would have to be a deal that we felt we couldn’t turn down. If it was that special of a deal then we’d sign and put the deposit down right in that moment. That’s when Jas asked us what a special deal like that would look like to us. We negotiated an out the door price and not only did Jas agree in that moment (without going to the back for 30 minutes while wasting our time like most dealers) but he found the car we wanted at another VW dealer and dealer traded for the car. We drove back down to pick up the car 2 days later and to our pleasure there were no surprises. The car was beautifully detailed, without any scratches or blemishes inside or out (which has happened to us in the past causing us to walk away from plenty of deals). We sat down with Kirsten who completed all our paperwork. She was a car enthusiast herself, it was a nice conversation, without the pressure of up-selling additional coverages! She offered every additional coverage but when we declined we didn’t feel guilty. We’ve bought many cars, trucks, snowmobiles, motorcycles, and trailers over the years. We want to truly acknowledge, appreciate the best experiences, spread the word, and say thank you. This is only the third time we’ve ever written a review but we felt the need because the great dealer experiences are so far and few between. We wish we found this dealer sooner. Do yourself a favor if your reading this and save yourself months of frustration and skip the other 5 dealers you planned to go to and go straight to Walt, Jas, and Kirsten at Jeff D’ Ambrosio in Downingtown. You won’t be disappointed! Thanks again! You’ve earned a customer for life!
-
October 2023 by Nena Stetson
My service advisor, Andrew, listened and responded to my concerns re: oil consumption, provided education re: typical consumption and provided a solution to help optimize vehicle functioning. The service team at Jeff D’Ambrosio is friendly, courteous and provides prompt service.
-
September 2023 by Joe L
I had an Awesome experience at Jeff's. I was talking with 5-6 different VW dealers, before purchasing my Atlas CrossSport. Even Princeton VW who I purchased my last VW Tiguan with, was not as professional or as dedicated. Or some dealers never followed up or told me I couldn't get the vehicle in the colors I wanted, because it's a 2024. I originally spoke with Dominique who was friendly, professional and pleasant on the phone. Bob was my salesman who was great to talk to and kept me updated with texting. Bob also found the exact VW Atlas CrossSport in the right color exterior and interior that I wanted. Some dealers made excuses, but Bob was more focused on customer satisfaction and find the right vehicle for me. Jas was also fantastic he was the manager on when I bought my VW. Jas also took the time to explain my options, worked with me on the price and was very patient explaining my lease or purchasing options. Other VW dealers were a little pushy or acted like they didn't have the time to explain things. Overall the staff was Excellent and I had an Amazing sales experience because of the sales team.
-
September 2023 by Joel Laxa
I had an Awesome experience at Jeff's. I was talking with 5-6 different VW dealers, before purchasing my Atlas CrossSport. Even Princeton VW who I purchased my last VW Tiguan with, was not as professional or as dedicated. Or some dealers never followed up or told me I couldn't get the vehicle in the colors I wanted, because it's a 2024. I originally spoke with Dominique who was friendly, professional and pleasant on the phone. Bob was my salesman who was great to talk to and kept me updated with texting. Bob also found the exact VW Atlas CrossSport in the right color exterior and interior that I wanted. Some dealers made excuses, but Bob was more focused on customer satisfaction and find the right vehicle for me. Jas was also fantastic he was the manager on when I bought my VW. Jas also took the time to explain my options, worked with me on the price and was very patient explaining my lease or purchasing options. Other VW dealers were a little pushy or acted like they didn't have the time to explain things. Overall the staff was Excellent and I had an Amazing sales experience because of the sales team.
-
September 2023 by Justin Bostwick
I was able to schedule an appointment the same day I called and the work was completed in a timely fashion. Any additional work that was recommended was clearly communicated and the video walkthrough was very helpful. Great job!
-
September 2023 by william mack
Our salesman Walt Konyk was outstanding, my son introduce us to him. He recently bought two EV's from him. I changed my mind three times with the color, and he would just smile and call service to detail it. Would recommend Jeff D' Ambrosio 100%
-
September 2023 by Dave Wright
Exception advisors and communication. I always knew the status of my vehicle. The advisors were able to fit my needs and provide the best solution for my problem. They helped me make the best possible decision, for me. Thanks!
-
September 2023 by Elena Torres
This service dept is fantastic. I pulled up out of the blue, no appointment, only needed to have my wheels locks removed & new ones put on. Done in 10 min. No charge. Unlike some other dealers in the area… Will definitely be servicing my VW here from now on!
-
August 2023 by TP TP
When I had my car towed and explained over the phone about the leak they didn’t take down all of the information which made fixing the car take longer. But setting up the appointment and keeping me informed about what was going was good and very professional. Once they knew all of the details they were able to figure out what was wrong faster then what was expected.
-
August 2023 by Cathy Jo Barnshaw
I was very happy with my sales associate! Stan Ortiz was very knowledgeable about the Jetta I was interested in! I definitely would recommend him to anyone. He’s friendly and just a great all around guy! I definitely will be working with him in the future!
