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December 2022 by M G.
Needed 1 yard of carpet cut from the racks. Home Depot in Downingtown refused explaining they needed to cut more than a yard. Lowe's across the street was happy to sell me a yard of carpeting from their racks.
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December 2022 by Loretta G.
On 11/14/22 I purchased a washer/dryer laundry tower, it was delivered 2 weeks later. The driver and assistant removed the old appliances and unboxed the new unit. It has a dent on the side, driver called warehouse and showed someone who told him to tell me not to accept it. Back it goes and it's another 2 weeks for the replacement. That was delivered yesterday and driver immediately says there is a problem with where the dryer vents (thru the ceiling), said it had to vent straight thru (closet on other side of wall). Said he can't do it, call your dryer guy, and left. Installation was supposed to be included in price I paid. Called customer service, spent most of 45 minuted on hold while rep worked on this, sent me an email with different companies to contact in my area. Today 2 very polite and professional men came and installed my unit. The cost, $631.00. A part I had paid for was not included in the delivery. Another phone call to HD, I am being refunded $53.00. Told rep I was very upset about this as 1st delivery person saw where unit was going and never said there would be a problem, I felt that 2nd guy saw it was a tight space and didn't want to do it. She told me delivery people have the discretion to install or not. This was never mentioned when I purchased the appliance. Will not be shopping there again!!
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May 2022 by Kim K.
I had a terrible experience at the Lowe's near by and made a bee-line here. I am an art teacher and once a year I go to Lowe's (well, not anymore) to have some wooden planks cut down to use for sculpture bases. Yesterday I tried the Lowe's in Pottstown, but their wood cutting was out of order. Today I went to Lowe's in Downingtown. I selected my planks and asked for assistance. The two people in the department were busy and asked me to wait until they were free. No problem. I waited 15 minutes for them to be free. When the employee met me at the cutter, he asked what I needed done. I had 4 10' planks that I needed cut into 12" pieces. It would take about 5 minutes to do. He told me he didn't have time to do it. He said if he did have time, he would have to charge me for the cutting (I already knew that because there was a sign saying so) I said I didn't mind paying for the cutting, but he refused to do it because he "didn't have enough time." There is a Home Depot just down the road. I went straight there. They were friendly and accommodating. They cut down the wood and it took 5 minutes. They did not charge me for the cutting and helped me load up my cart. It was a world of difference and the reason I will no longer shop at Lowe's. Thank you, Home Depot.
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March 2022 by Alexandra D.
If I could leave 1,000 stars I would. I was helped by Lynn L in electrical today & I am absolutely blown away with the quality of service he provided. I came in with a complicated electrical project & he went above & beyond to help me find the parts & out it together. Give this man a pay raise! Seriously incredible customer service, knowledge & kindness.
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February 2022 by Ike I.
I love this Home Depot they have some of the nicest people that work here yesterday we had to go In to get some air deflectors and when we were going to the aisle everyone asked if we needed help. We will definitely be coming back to this store.
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January 2022 by Lane H.
On Wednesday, January 5, 2022, I bought a faucet at Home Depot in Downingtown, PA as countertops were being installed in my kitchen. The contractor was waiting for the faucet. Unfortunately, my car would not start, and I had forgotten my phone. I want to give a shout out to Patty in the Returns Department who went way beyond her job description to help me.She looked up the phone number of the countertop company so I could have them let the contractor know I was going to be late. (Unfortunately, they were not open yet.) Then she tried to look up the number of a neighbor so he could tell the contractor I was going to be late. (There were too many people with his name.) Finally, she called the acting manager and asked if there was any way they could help me. Although the manager never showed up, Patty made a real effort to help me. Home Depot is so lucky to have Patty, an employee who cares about the customers and truly wants to help. Thank you, Patty.
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November 2021 by Jackie L.
We purchased all new appliances for our kitchen. Home Depot uses GEA Delivery and Installation. Their delivery guys were over an hour early so I could not get home in time. My husband rushed home since they were at our door with the appliance unboxed. They didn't even need to remove the old stove just slide in the new. They managed to bust our cabinets while kicking the stove into the floor lock. They refused to reimburse or fix the broken cabinet. An absolute disgrace of a company with incompetent delivery drivers.
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May 2021 by Zac H.
We've been a few times now and have had to ask for help on multiple occasions. Everyone we have talked to has been really knowledgeable and super friendly! This one guy even went way out of his way to help me track down the mower we wanted. 5 stars for awesome associates : )
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April 2021 by LetsBeRealHere R.
Gillian, in the Hardware section of this store, knows her stuff! Asked her for clarification on Ryobi battery products and she jumped right in and answered my questions with confidence. Made our shopping experience a good one!
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January 2021 by Michael Owens
They have been very professional and service oriented. So far, initial visit and then second visit for measurements. Installment of basement window mid February.
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August 2020 by Silvia Cole
Lousy, unethical store, with poor customer service . My son bought a high end tiler at the rental department which turned out not to be in working order. The Home Depot staff did not care even slightly and explained that all the tools are bought as is and homedepot has no responsibility as soon as you leave the store and if it turns out to be a non working tool, you are out of luck
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July 2020 by Abraham Verghese
Home Depot screwed up my online order and the Downingtown Home Depot has the worst customer service.
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June 2020 by Elizabeth White Hodges
All employees helpful and kind.! They have everything for My home.
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March 2020 by Donna Brown Wikert
Nope never again! they installed a floor for us alot of money and there are soft spots and it's already coming up and you should see the workmanship In ACCEPTABLE we gave them a chance over 1 month snd not a thing from them. BTW still waiting for a call 3 week's now.
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December 2019 by Tony Vacca
they need a better del..service ..it is terrible