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“I purchased a battery operated leaf blower from Harbor Freight in Rochester, NY a year ago (was just outside of year warranty). The battery would not charge recently. I live in Glen Mills and so I traveled to the Downingtown store. I spoke with a cashier and he called the manager Stacey to assist us. Both employees (I apologize as I did not get his name) were extremely polite and listened to me. We plugged my battery and charging station in to verify it was not charging and then Stacey opened both a new battery and charging station and we tested my current battery in the new charging station and it still do not work. She kept my old (1 year only) battery and charging station and gave me the new one for a minimal fee. I feel both employees went above and beyond to help me and resolve the problem efficiently and economically.”
“The staff was so nice and helpful! I came in to build a swing and the worker Jen helped me with everything, including cutting wood, which was such a blessing! She was so sweet and happy to help, it really made my night.”
“Billows in Downingtown, still remains to be my favorite supply house around. The employees are top trier, and always friendly. They go above and beyond to help you out. Wouldn’t go anywhere else.”
“After making a few calls, Johnstone had the part I needed, sold it to me as a regular homeowner, not a contractor, and my furnace was back up and running quickly! Had initially called a different store in the chain that didn't have the part, but they gave me the address for the Downingtown location and put in an order to have the part set aside for me.”
“Absolutely wonderful experience. Purchased a new Samsung washing machine. Carol helped us and she was awesome. We bought a new in box unit off the floor. It was discontinued model, with an excellent reduced price. My husband applied for Lowes credit card via Carol and received a $100 off the already discounted price. I urge anyone buying an appliance to ask for Carol.”
“The staff was so nice and helpful! I came in to build a swing and the worker Jen helped me with everything, including cutting wood, which was such a blessing! She was so sweet and happy to help, it really made my night.”
“I had a terrible experience at the Lowe's near by and made a bee-line here. I am an art teacher and once a year I go to Lowe's (well, not anymore) to have some wooden planks cut down to use for sculpture bases. Yesterday I tried the Lowe's in Pottstown, but their wood cutting was out of order. Today I went to Lowe's in Downingtown. I selected my planks and asked for assistance. The two people in the department were busy and asked me to wait until they were free. No problem. I waited 15 minutes for them to be free. When the employee met me at the cutter, he asked what I needed done. I had 4 10' planks that I needed cut into 12" pieces. It would take about 5 minutes to do. He told me he didn't have time to do it. He said if he did have time, he would have to charge me for the cutting (I already knew that because there was a sign saying so) I said I didn't mind paying for the cutting, but he refused to do it because he "didn't have enough time." There is a Home Depot just down the road. I went straight there. They were friendly and accommodating. They cut down the wood and it took 5 minutes. They did not charge me for the cutting and helped me load up my cart. It was a world of difference and the reason I will no longer shop at Lowe's. Thank you, Home Depot.”
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“Local and over the top in being able to help you. I had to find a sling door lock. No one had one… That had a book to order from and the knowledge to save a $500 door fix to a $30 fix. Give them a try and you will keep coming back. I have been shopping with them for 30 years and I remember the old shop..”