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July 2024 by Valerie B
Their customer service is HORRIBLE. I have had two really disappointing experiences here, both times with the little boys who work there.
First was several months ago when I went into the club to pick up an online order. I stood there for about 10 mins after I checked in. No one was in sight. Then a prepubescent boy walked past me and muttered under his breath “I’m sick of this fu&king $hit”. Oh sweetie, what a hard life. So I went to customer service and asked to cancel my order and they refused. So I told them what the little boy said and they didn’t seem to care. I mean, they work at BJs so I guess that explains it. I had to wait another 10 mins until Mr. Woe is Me finally brought my order out.
Then tonight I pull up to get my order curbside. I go to check in on the app and the order o placed yesterday showed as canceled. They “say” it’s held until close of business the following day per the text they send. So I called customer service and let her know what happened and wanted to know why. So after 9 mins on hold some boy - the kind who sounds like every sentence is a question and not a statement - blamed it on a glitch in their system. The glitch, I’m sure, is one of the dolts who work there. So my options he gave me, in question form, were to come inside and pay for the items or place the order again and come back. Neither worked for me. So basically, we screwed up but you will be the one inconvenienced. I was kind and hung up on him.
Needless to say I won’t be going back there. I’ll join Costco. BJs is overrated. Well by the reviews here, actually, they aren’t. :-)
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July 2024 by Gregg Dubinsky
Been doing a better job at keeping items in stock, and also at keeping the lines short at the registers.
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June 2024 by Angel Gonzalez (AG)
Great place to buy tires.
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June 2024 by Caralee Crary MA MEd NCP LPC
This review is simply a precursor to reporting several of your employees to the BBB as well as corporate.
1. An employee that was reported diagnosed with a mental disorder (as if this excuses the behavior) asked my spouse what it was like to have a name like hers. Kept at it for 10 minutes while she was in line. She asked him to stop. He never did.
2. When she finally was able to attempt to get coupons redeemed as the original order online was canceled this was met with such disrespect and disregard (we are talking trashy comments towards the customer you wouldn’t want your children to hear) my spouse actually attracted other employees as well. The 2nd employee grabbed her phone, was rude, and FINALLY after 30 minutes of incompetence a manager said “well of course we can use the coupons as you never purchased the order, I can do that for you.”
-lack of training
-lack of respect and regard for customers
-lack of supervision for employees that may not have the social ability to manage customers
There was one staff member that was appropriate before the manager came over but frankly this lack of cohesion is unacceptable.
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May 2024 by Rick Lewis
Worst pickup, always give worst beat up stuff
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April 2024 by Lam Huynh
Pick up a storage unit with the quick and very helpful staff.
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April 2024 by Ramesh D.
This BJ's location is in the Downing County area on Lancaster Avenue. They have enough parking and carts are located in the parking area. They do have a tire center, optical department. The customer service center is not the Great, but it's okay. It would be great if they keep any carts inside the store unfortunately you have to take it from the parking lot. The place doesn't get this year very normal crowd. I use this for regular grocery shopping, some seasonal shopping like Garden. yard supplies and patio furniture. They do have a huge range of gift card books and clothing for kids, men's, women's. You can find jackets, sweatshirts , and shoes, everything here at a reasonable price. You can not compare this to any Costco location, but it's still worth it. They do have a very good Bakery section, and I have ordered cakes here, and it serves the birthday party well.
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February 2024 by Ciaran Brown
This store rocks as a whole! Shoutout to the pickup order crew- they always treat me with respect as a DoorDasher. While BJ’s is great altogether, the place they really shine is the Optical department.The purpose of this review is to recognize the extreme dedication and resiliency of the optical manager, Cindy. I’ve been going to her for a couple years now for my glasses and occasionally contacts too. She is the best technician I’ve ever had for eye care. Her knowledge of lenses is top notch. She can talk to anyone. Her kindness towards everyone is evident in how she approaches customer service.I just adore her, and want BJ’s management to know how much the community appreciates her. I’ve talked to a few BJ’s members over the years that have commented on the excellent experience they’ve had with this optical department. It seems like there’s always high turnover in this field, but despite that issue she always sticks around. What an upstanding member of our community.Thanks Cindy! ❤️P.s. included a picture of the recent pair of glasses I picked up from BJ’s :)
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February 2024 by Donna Messersmith
A Huge Thank You to everyone this morning Wednesday, January 10th at BJ's Downingtown. We like a lot of other people Were without electricity. Every employee we came into contact with was very helpful with us getting the generator we needed,checking out with the generator and getting it loaded into the truck. Again, thank you so much for your kindness and help!!
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January 2024 by Pam Dunn
Since covid it's not the same
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December 2023 by Erica Naylis
The customer service in this store is horrible! I had one question, so I asked two different employees (one employee had "supervisor" on name tag) for help. I was either ignored or given an attitude.... never got the answer to my question. :( So happy I won't be shopping there anytime in the future.These paid subscriptions to shop for groceries are a complete waste of money especially if they are going to treat customers like that.
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December 2023 by Kevin McCarthy
I enjoy BJs have a bit of everything, great prices and selection always a quick check out. Neat and organized store. Great parking.
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December 2023 by Everything PC Gaming
I applied and got accepted for a job here back in July, but when I spoke to the club coordinator, she instantly thought I wouldn't be a good fit and recommended I not do the hired job. Like who the hell steers people away from a hired position? Once I heard that I felt like chop liver. They also told me I'd be working with just one other person. Then the first training day they had me in a room with 10 other people working...so I just walked right out and said "I'm sorry this just isn't for me".
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November 2023 by Sandra Shupp
It is always good with the products they have
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October 2023 by Kasey Panek
I ordered my wedding cake through BJ’s bakery and I could not have been happier! It was only $29.99 and easily fed 30 people. It was a beautiful 2 tier cake and it tasted AMAZING! Thanks BJs!
