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November 2023 by Bob McCabe
Had a issue with my advance traction light coming on. They Diagnostic quickly. Had me bring in my vehicle and repair it in a quick time. Thanks again.
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November 2023 by Kay Horn
I’m glad I brought my vehicle here to get repaired. Everyone did an exceptional job and kept me updated on the progress. The work on my vehicle looks like there wasn’t any damage done. Thank you for your business, I would be using this place whenever I need work done.Service: Auto body & trim repair
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October 2023 by David Lerew
I took my truck in for service and bodywork, they were nothing but professional. They were very understanding, they worked with my budget and completed everything I ask for. There were no hidden surprises or secrets with company 10/10 would recommend!Services: Auto body & trim repair
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September 2023 by GJ Roussey
Great autobody service. They provided an efficient, detail oriented, quality job. I had to drive an hour to get to their facility, so it was worth it to me. This is the second time that I've had Thornton work on my Corvette. The first time was due to a deer causing some minor damage.Service: Auto body & trim repair
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September 2023 by Kenneth Bruggeman
As always everyone was friendly and professional. My vehicle's inspection and oil change were completed in a timely manner. As always I was satisfied with my experience.Services: Tire rotations
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September 2023 by Kevin Kurtz
Would be 4 or 5 stars but my car sat all day an wasn't touched, was still in the same spot at 4pm that I parked it in at 7:15am. My keys were still in the drop box. When I inquired about a discount or something, I got a chuckle. I'm glad that person thought it was funny!!! I did get a loaner to drive home, so I could come back the next day to pick up my car. I am happy with the tires and related work. But not very good customer service when you have a appointment, that you made 3 weeks ago, and what happened happens and it just supposed to be ok.Update: After receiving a call from the service manager, he did not seem happy about a customer's vehicle sitting all day and not serviced. He did how ever make good on the service and in all this, I helped them discover there was a laps in how their morning key box routine was being done. Thank you again Wes for reaching out!!Services: Tires
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September 2023 by Joann M
Service is always very friendly and they always take care of my car the way it should be. I've had nothing but great experiences when I bring my car in. I would highly recommend them for all your needs.Services: Auto body & trim repair
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September 2023 by John Danes
The vehicle was done in the time frame promised. The bodywork and paint repairs turned out great, in fact it looks amazing. I cannot say enough good things about Thorton and our experience there.Services: Painting
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September 2023 by Tonia Lardner
My baby got a dent and the insurance company, Geico (get it if you don’t), recommended Thornton.Finding auto repair shops with integrity is a rare find, but they came with their “A” game from the moment I dropped my baby off until I picked her up.Service was timely, staff were courteous, communication on the status of my car, cost… I am happy.It was a pleasure working with you guys, will be back.Thank you!Service: Auto body & trim repair
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August 2023 by Erica Myers
Thornton is wonderful to deal with and the service dept was great and helpful. I unfortunately only scheduled for inspection and forgot that I needed tire rotation and oil change as well and they were extremely accommodating and fit me in. Their service was extremely timely! I would highly recommend Thornton if you are looking for a car or need a reliable service dept.Services: Tire rotations
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August 2023 by Steve Fluder
My experience with Thornton has been extremely positive. My only non-excellent experience may involve the insurance company as much as it does Thornton. After the initial accident 2 years ago, Thornton was wonderfully responsive in getting my vehicle fixed even though they had to use an aftermarket grill for my F-150. That grill turned out to be a problem and a year later it was shedding paint and looking poorly. They replaced it with another aftermarket grill which did the same thing, failing even a bit sooner. Whether that was a stipulation of the insurance company or a Thornton decision, I am unclear. Recently Thornton has just replaced the grill again. I believe they said it is a Ford grill and I expect better performance from it, again, knowing that they would have had to have cleared that with my insurance company. So they get an a in my book for persistence, The fact that I've had to have it back three times is not wonderful but they are still very good! Their attitudes are extremely friendly and helpful and i appreciate it.Service: Body & Trim
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August 2023 by malsatego
They did an amazing job repairing my Impala after it sideswiped a rail. It looked showroom ready when I picked it up. Friendly service guys, kept me updated every step of the way. Highly recommend!
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July 2023 by Douglas Taylor
Well. As my wife and I sat, and finalized the paperwork, I said to Holly, "out of all my years of purchasing vehicles, this was our best experience!" Holly agrees...No pressure sales...took the time to get to know us...gave us a better rate once we came in to sign, and we didn't request that they do better...They just said, "hey we were able to do better on your interest!"Holly and I felt good when we drove off in our new used Jeep...Thank you!
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July 2023 by Randal Hengst
Not real good... Made an appointment for an estimate. When I got there the collision estimator only wanted to see the insurance adjuster's estimate! He would not look at it himself. I took my vehicle there for a fairly simple 2 day repair (no paint needed) After 2 days I get a call they need a part that did not show in the estimate, so it would be 1-2 days more. After 2 days I get a call more serious problems and the parts will not be there for 10 -12 days! The woman that called told me the part that I wanted them to save for me from the begining was already kept and in my vehicle. Also I said I wanted the front end aligned and she said they always do that. I went to pick it up and it was NOT aligned... I made them do it before I left. Also when I got home I realized the part I wanted them to keep was NOT in the vehicle.I really wonder if the collision estimator would have actually looked at my vehicle and did his own estimate if I could have avoided most of these problems! On a good note the actual work they did on the vehicle looks good.
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June 2023 by X X
Fixed damage on my Subaru. Looks amazing! They totally detailed my car as well. I was amazed when I picked it up. Best place in town. Highly recommend!! Super stars!!
