CVS has garnered mixed reviews from its customers, highlighting both exceptional service and areas for improvement. Customers have praised specific staff members, particularly a young man named Trevor at the pharmacy, who is noted for his respectful, caring, and timely service. Many appreciate how he makes them feel valued, even in long lines. Another associate, Tina, received commendation for her patience and determination while resolving issues with photo orders, demonstrating a strong commitment to customer satisfaction. However, some reviews indicate challenges with product availability and higher prices compared to competitors like Weis or Walmart. The pharmacy's drive-thru often experiences long wait times, with customers noting a minimum wait of 10 minutes. Additionally, reaching pharmacy staff can be difficult due to the automated call system, which some feel detracts from the overall customer experience. Despite these concerns, the friendly service provided by the staff remains a highlight for many customers, who express hope that CVS will recognize and retain its valuable employees.
