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May 2023 by Justine Rivera
I called for 2 hours trying to get them to answer the phone. When a customer calls a place of business it’s not an invitation to answer the phone, the expectation is that the phone will be answered.
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May 2023 by Dermott White
store in douglassville Pa. 3 times were closed (pharmacy). went back, was open but wouldn't help me because were closing for lunch. told me come back in an hour, had literally just waited on lady in front of me in line. i was there, cashier was there, my medication was there, refused to help me. will not be using this pharmacy going forward. have had issues with them in the past having horrible attitude towards customers.
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May 2023 by April Metz
This pharmacy never answers it’s phone and you’ll wait for 45 minutes with never being connected. They also order in the wrong medication even though it is in your chart that you have allergies to a certain brand. Every time you go there the drive-through is closed.
Awfullll pharmacy
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April 2023 by Gary B.
Please do not shop at this pharmacy. They never answer the phone. I've been in the store waiting to ask a question regarding my medication and I see everyone ignoring the ringing of the phone (like they did with me). It would be one thing if it happened once or twice but that's, not my experience. I chose to switch my medications to another pharmacy going forward but they would not answer the phone or return the phone call from the new pharmacy either.
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July 2022 by Ken A.
Done with this pharmacy. Done. Got in line to pick up a prescription. Made sure NOT to go between their lunch break hours. And after waiting in line, was told they won't do drive through prescriptions unless you wait in lane 1. Lane 1 is the Covid test lane which is continuously packed with cars and takes FOREVER. Go inside and the line is 7 people deep. Four people working back there, not sure what they are possibly doing. Way to go CVS, you no longer care about normal prescriptions and simple processes, just Covid testing.
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July 2022 by Brianna B.
I do not live in this area and I never have in the past but, if you are a patient with their pharmacy BEWARE! They have constantly called me with PRIVATE PATIENT INFORMATION IN REGARDS TO THEIR PRESCRIPTIONS! this is a major violation in their patients rights to HIPPA. I have called back to complain and explain how very serious this is, they hung up on me. When I called back again to speak the pharmacist that hung up on me, they refused to let me talk to him. So, they will protect their pharmacist but not their patients right to privacy?! BLAKE, they keep calling me about your prescriptions and I hope you can see this and protect your privacy! This is not the first time and I doubt it will be the last (even tho they have claimed my number was removed from that patients profile, but weirdly enough, they "removed it" the first two times I have complained.) It's come to the point that I have had to report this particular pharmacy to their corporate office. If you aren't getting any calls on the update if your prescription, they are pro my calling someone else and telling them all about what you have waiting to be picked up.
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November 2021 by Renee Ford-Cliett
Excellent customer service. Pharmacy staff is definitely on point.
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March 2020 by Trish Kenna
I was charged 4:39 cents for rubbing alcohol that is in sane
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August 2019 by Mary K.
Just moved to the area and started using this location for my meds but honestly I am going to switch. The few times I have gone I have spoken and was waited on by two of the same employees who are just not polite and rude. If you aren't a people person you shouldn't be working retail!
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July 2019 by Michelle Gajewski
Every time I go they screw something up or take an eternity to help you and fill a prescription even though it was called in. Not to mention majority of the employees are miserable...4 people working with no customers at the counter but no one could help me. Then when other customers come in they help them first!? Wth. It’s outlandish bs. I’m finding a new pharmacy.
