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June 2023 by Diana Taylor
Although I moved into my unit years ago, the staff was very friendly and helpful.
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May 2023 by Rose E
Nice clean storage
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September 2022 by AJ T
Original review stated "Just okay" with 3 stars but is now down to 1 with further explanation below.Reason for 1 star:I thought it was over...Just today, about 2 or so weeks after my last interaction, they called my wife and left a VM stating that the account was 16 days past due and "they would like to help us". They are continuing to offer nothing in the way of satisfaction. I'm really not sure why they are calling my wife as she is not the account holder. This just further proves the lack of customer service, though, it may be poor communication skills instead but I'm really not sure any longer.Reason for 3 stars:tldr; A lesson in poor customer service at the cost of $100.I was charged and did not even get to see the inside of the rented unit. Two weeks after the initial charge I finally had all incidentals sorted in regards to the unit. I load up my vehicle and attempt to access the facility but the gate code did not work. I called the office to be told that a balance due. Needless to say, I was not happy and was quite frustrated and perturbed. There was no offer made for satisfaction... not a thing. No thought to allow temporary access. That would have been great and would have been all it took to make a happy customer. I had gone through the trouble of loading the vehicle with items to store. During the call, I was asked how much I was initially charged and was told it was a good price?!? I'm not sure what the intent was with such a comment being I essentially burned a $100 bill. They were told that I no longer want the unit (though I was not as pleasant) and the call was concluded shortly thereafter.
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September 2022 by Scott Almond (Caladin)
Have a few storage bins with this location and they are great. The staff is kind and helpful. The have a true controlled temp area. and they keep it comfortable, plus the space is clean.
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May 2022 by Edward Kovalcik
Very nice staff and very secure
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September 2021 by Kimberley Worwetz
Great staff, very helpful. Nice clean storage units. Highly recommend.
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June 2021 by Kimberley Morris
Great staff, very helpful. Nice clean storage units. Highly recommend.
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June 2021 by crystal baker
Staff is super helpful and best price in the area!
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June 2021 by Joe Cammerino
Have had nothing but a great experience here! Awesome company and great people!
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March 2021 by H.N. S.
Snow plow person pushes all the snow against all storage unit doors so it took 2 hrs to clear snow and ice from in front of unit so I could get into it. Way to be considerate snowplow person!!!!!!
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March 2021 by Dino DiStefano
This person steals from you.
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June 2020 by Nicole Fortino Contaldi
Kacy and Ashley were great. I reserved my unit the night before online and received a call first thing in the morning and I was moving my stuff in within an hour. Always so helpful whether on the phone or by email. Answered all my questions, which I had alot of because this was the first time I ever needed to rent a storage unit. If I ever need one again I would go back to Columbia Self Storage. Thank you for all your help!
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June 2020 by Debra Gares
Clean place.
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February 2020 by Bill Repko
Very nice people..
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May 2019 by John Bondanza
This is the cleanest storage units I have ever seen. The staff Ashleigh and Kacy have been super friendly and extremely professional. I didn't lock my unit properly one one occasion and my phone was ringing an hour after I left. I couldn't make it back that day so they handled the situation for me.
