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July 2024 by John Moore
No communication horrible customer service.
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June 2024 by Coral Fisher
There was a lady working there who helped me navigate the store during a painful allergic reaction. She helped me find the right medicine and let me be on my way very quickly. I wanted to thank her. She was very nice to me when I had gotten really sick.
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February 2024 by Pete M.
As usual, the pharmacy is understaffed. I was told my wife's painkillers from her surgery that morning were not ready (several hours after being called in by her surgeon's team) because "they were a day behind." I was told that they were about to take lunch (1:05 pm) and the medication probably would not be ready until 3 or 4 pm. They take lunch from 1:30 - 2:00.*Ten minutes* after I left to take my wife home, I received a text message advising me that her meds were ready. I finished the 25 minute drive home, got my wife in bed, and turned around to go pick up her pain killers. Why didn't they just tell me to wait 10 minutes?!I vowed, about a year ago, never to do business here again, and this underscores why.RiteAid - maybe if you paid your employees more, you would not be perpetually understaffed. Other pharmacies don't seem to have this problem!I'll just drive further to go to a fully staffed CVS from now on.And don't ask ME to contact YOU.EDIT, after your response:You obviously do not even read the reviews, seeing how you asked ME to contact YOU.ALL of your recent reviews say the same thing.PLEASE CLOSE THIS LOCATION TO ALLOW A REAL PHARMACY TO OPEN THERE.
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February 2024 by Shelly Damiano
Typical Rite Aide layout. Has public restrooms. Not all locations do.
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December 2023 by Debbie Dunlap
This was my first time to visit the Dillsburg Rite Aid and I was treated like I was an important customer. The Associate was so kind and thoughtful and made me want to return again.
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September 2023 by Matthew Stewart
It's gotten a little better cuz during covid it was awful, but the one pharmacy assistant always has a major attitude. I called about my meds the other day and she audibly sighed at me. Then when I went in to grab my meds she like tossed the bag with my meds on the counter in front of me and still had an attitude for literally no reason. There wasn't even anyone in line that time
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August 2023 by Keith Smith
This place is utter garbage, everyone in the pharmacy walked out so now people that need to pick up the prescriptions or transfer them to another store can’t.
Thankfully no one in our house hood needs life sustaining medicine, what about the other people in the area that do?
Definitely would rather have a CVS put in this location.
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August 2023 by Kaitlyn O'Malley
If you need something filled don't bother going to the Dillsburg Rite Aid. Ordered refill Tuesday. No word by Friday and can't get thru on the phone so we go and wait in line for 45mins (literally!) to be told "expedited will be 3hrs." Before we go we ask to confirm it's even in stock - nope. They tell us we can go to any other Rite Aid to fill it. So we call another to see if they have it in stock. Turns out the Dillsburg one needed to do something on their end so another one can fill it. Their phones aren't even ringing now so I'll have to go wait in line again, call the new Rite Aid, and then confirm Dillsburg ok's it just to get it filled. Nearly the same run around last month. We'll switch to CVS next month. I understand they're short staffed, but don't give us the run around. Don't take the refills/scripts if you can't fill them.
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August 2023 by Annmarie Silva
Just as other reviews say, the place is absolutely the worst! Prescriptions are never ready! Expect your prescriptions not to be filled when you go hours later. Customer service is so horrible and no one picks up the phone!! Don’t go here unless you mind the wait and lethargic pharmacists!
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August 2023 by Jeff Behson
If it's life or death I would go to CVS, the last 3 times I went to pick up a prescription it wasn't ready yet. The last one was sent in a week prior and I never had a chance to go get it and it still wasn't ready
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August 2023 by Mark Bostdorf
DO NOT USE THIS PHARMACY.
This place is bad for your health. You will not get your medications on time & it it will be a struggle to get them filled. I’ve had problems for months getting precipitations filled. Today is the last straw. Was in urgent care this morning and had Rx sent to Dillsburg RiteAid. This incompetent pharmacy does not have a pharmacist today or tomorrow. People can not get Rx’s on weekends. RiteAid is a big company and they should be able to have a pharmacist in the pharmacy. This is insane. Really they should shut this place down.
Update to your response.
I did call the number (20 mins on hold) and that was useless. No help at all. Said they’d file my complaint and that’s the end of that & have a manager call. Talked to manager they told me to call customer service line. What a complete runaround. This store has failed at the cost of peoples health. Seriously I’m done. Save yourself a lot of trouble and go somewhere else.
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August 2023 by drewbysmom
Associates are very helpful and outgoing!
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August 2023 by Derek Pierson
Never open.
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August 2023 by Ryan Valencik
Currently 20th in line waiting for a prescription that was supposed to be ready 4 days ago. No weekend hours. Haven’t seen a line of less than 10 people in months. Save yourself the agony and go elsewhere. Staff are trying their best but set up to fail.
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August 2023 by tammy
This place is horrible I have lupus and went for my medication during a flare my Dr called my meds in on a Wednesday I went Thursday afternoon to pick it up at 330 and it wasn't filled so I came back the following may as told and then the pharmacy was closed so at this point I was in a major flat I went Saturday and the pharmacy was closed again for the entire weekend. This is NOT acceptable this is the only main pharmacy ourg. Half the time you go there they have no idea what they are doing and you're prescription s that are called in aren't ever filled until you call and ask or go in and ask. Rite aid get you act together because this store is absolutely horrendous I feel so bad for the employees that are trying ther than giant in dillsb
