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October 2024 by joseph hurchick
Brought a 2023 Raptor that's never been off road and they tell me it needs an alignment. Apparently everyone in the waiting room needs an alignment. Also, I brought it through the "fast lane" ha! Nothing fast about it, I'm still here an 1 1/2 later. Try a different dealership. Very disappointing experience. I will be using Coccia Ford in the future.
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August 2024 by Riechen Macapangal
The service advisor never did any explanation of what was going on with the vehicle, so I was asking questions and would only say "look at the text message and hit yes or no"
wouldn't answer further questions besides yes or no. Wouldn't even look in the eye and seemed annoyed when I asked more questions. Never come to this place and never buy a Ford again.
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June 2024 by Bonnie Bolton-kizer
Outstanding employees. Worked at a fabulous pace not to quick but very thorough. Would definitely refer people here. Great job , very courteous and efficient. Thank you to Brian and Kristin.
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April 2024 by Colin Leggat
Always a great experience with Tasca. Took my fusion in for a check up after some issues and was given excellent service by my service advisor Brian. Gave me updates through out the day and when I went to pick it up, advised me on ways to keep the car in top shape.
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February 2024 by Colleen Waldron
Great experience. Cindy is always a very knowledgeable and helpful salesperson.
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February 2024 by Mary Judd
I was romanced by an eco sport with 10k miles. I paid 28k for it in Sept. And it started having problems 4 months later. Computer screen is intermittent, key fob batteries needed replacing, tire pressure kept getting low. Come to find out that they do not honor their word in assessing the problems. "We can't fix the tire, you need a new one, we recommend 2, 260.00 each. Worst customer service. At the sale they omitted the fact that the car was discontinued due to the engine seizing, and the poor transmission. Too many problems to list. Will never buy a ford again.
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January 2024 by Chad Defelice
Jeff n Gail are great
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November 2023 by Diane G.
Did not cover something that should have been covered so had to pay for diagnostics and repair of missing bolt
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November 2023 by Maura Johnson
Great service and so helpful! 100% recommend!
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November 2023 by Ibrahim Evelek
Great costumer service ??
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November 2023 by Ron
Worst dealership experience I ever had 30+ yrs in business owning a dozen super duty trucks ,a month of no call backs ,lies , apologies.i purchased a few from Martin gibbons himself guy is rolling over in his grave his name/legacy is on Rd to dealership.
A 16,500 $ repair guy says there was a clunckin rear we replaced the rear u joint for free, windshield wiper arm is on the seat as there is a recall it flew off in a downpour driving,asked about a wiper I will find out and call you, got one at Napa 34$
Gave it one star because I couldn't give it O..
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November 2023 by R.J. Bartolai
Recently had my vehicle evaluated here. They performed no evaluation and could provide no evidence except my torque converter and transmission needed replaced. I took the vehicle to a private mechanic and was quickly shown that Tasca Ford was not telling the truth. Had it repaired for very little cost.
Service manager is very rude and disrespectful. Don’t trust anything they say. Take your vehicle elsewhere.
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November 2023 by Anthony Guglielmo
Great place took care of all my needs. The sevice manager Gayle goes beyond and above for people. I won't bring my truck any other place
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November 2023 by Jason Jones
Had the parts I needed in stock to get the job
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November 2023 by Melissa Birch
2 stars only because they gave me a loaner after I went down there in person and spoke to service manager Gail (the only decent person i spoke to and I really enjoyed the Bronco). My car was undiagnosed for 16 days for an "issue they've never seen before" - which turned out to be a wire... car was in shop for a total of almost 28 days. I commute 30 min each way to work so this was absolutely insane and straining on me.
Service advisors nor anyone ever calls back. No one updated me the status of my car after i called 12 times! Voice-mail after voice-mail. Sadly I had to escalate the issue to corporate because the lack of professionalism. Corporate called me back and said even they couldnt get a hold of them. It takes 10 seconds to dial and a conversation of 5 minutes or less.
The day I picked my car up, another poor couple with 2 children had been trying to get an update on their truck which they brought back several times. They begged the assistant service manager for a loaner to which she replied they had no more... coincidentally I was returning a loaner. She said she still could not give them one! What is the point of being an assistant manager if you can't even solve simple problems that leaves customers somewhat happy.
If this is how you're running the business you just bought, you're running it straight to the ground. I will be going to Coccia Ford specifically
because Marty (who used to be at Barber) is there now and knows how important the customers are to business. I don't care how far the drive is.
One last thing, this is a city, but everyone knows everyone. So for this and every extremely sub-par experience, you're getting a domino effect of bad reviews and non-returning customers.
