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October 2023 by Joseph Pfaffinger
I had a truly great experience with Euro Motorcars. Kim was super responsive, helpful, and fair. I was purchasing an Audi from out of state and he made the process as transparent as possible, keeping me confident and trusting of the legitimacy of the information I was getting. Even after a hiccup with the shipping company, they worked fast to resolve the problem. Would definitely recommend.
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October 2023 by Mariette Vandevere
Only gave one star instead of zero because mostly everyone was nice. Should get zero based on the fact that I dropped my car off Tues evening for an appointment at 8:30am Wed. I spoke at length with the advisor about issues with the center console display and roof not opening, which both occurred while the car was having body work done where the relays for those two things are located. I specifically asked that they inspect the relays and electronics that the repair shop had manipulated, and was told that a mechanic with 40 yrs experience would be looking at it since it is a 15 year old car. I was quoted an hour of labor but it could be more if they couldn't find the issue quickly...I told them to do what they had to in order to find the cause.On Thurs I received a snarky message about how they were sorry I couldn't make my appt on Wed. I called the number to "reschedule" and the woman said since I missed my Wed appointment they could get me in two weeks later. I pointed out that I had left my car there Tues evening so as NOT to miss the appt, to which she said "so you car is here?" My response was "it better be."Next I received a text FRIDAY around 2:30 with a video of a man who absolutely didn't sound 60 years old getting in my car and saying he "thinks" it's the console unit. He also said he managed to open the roof but had to push it closed, so don't open it again.About two hrs later I spoke to the service advisor. I asked if they looked at the relays and he said "we didn't take the trunk apart" but the relays are all ok. The problem with that is you cannot even see the relays without taking the trunk panels out and removing the navigation block.He also said the new command unit was backordered (he did not ask if I wanted to order it) and could take months to get, and the parts to repair the roof weren't being made anymore. My receipt says that I DECLINED both repairs, when i was never offered the repairs at all.I went to pick the car up and stood at the cashier desk for a full 4-5 minutes while the clerk texted her daughter (when she finally acknowledged me she told me that). I paid for the hour of labor I was quoted which seemed ridiculous and left.Two days later I noticed that my camera had been unplugged, which wasn't as much of an issue as the fact that they didn't tell me, and didn't plug it back in AND videos from 2 1/2 of the three days my car was there were deleted.To top it off, I received a text from my service advisor asking if everything was good and if not to respond so they could make it right. I replied that I wasn't happy that they hadn't looked at what I asked for and the camera issue....that was three weeks ago and I haven't heard a word.
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October 2023 by Hector Goglad
I got to say thanks for the awesome services by Mercedes-Benz Devon... over the top customer services... specially Jay and Ernest @ from services department... Wao hands down .... they took care my 2014 old Sprinter and treated as a brand new car.. thanks you Devon Benz ... great job .
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October 2023 by Abhishek Upadhyay
I had a really good experience at this dealership. Fred was really nice and helpful during my visit with test drive and providing all the information.
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October 2023 by Fay M.
I have a GLC 2017 with 30,000 miles on it. They have told me at this place that I had to get spark plugs in my car for over $1000 which I find out from other people is ridiculous on a 30,000 mile car then they also called me and wanted $4000 more for struts which also is ridiculous on a 30,000 mile car thousand mile car. so, unless you have money to throw away, I would stay far away from them because I am an elderly woman, and knew nothing about cars that they could tell me anything, and I would go along with it
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September 2023 by anthony adams (anthonygadams)
Euro Motorcars sold me the car of my dreams ?See Tiffany, she was the best! I highly recommend this dealership if you are in search of a premium automobile. Sales staff were remarkable, very friendly and professional. I had a great experience.
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September 2023 by AZIZ Khan
I purchased a brand new vehicle from them and paid all in cash. When I reached home, seats were ripped off, back seats were not closing , back door was not responding properly. Moreover, they get my signature on maintenance package without proper explanation. Now the vehicle has recall. I’m trying to schedule these issues and repair. They didn’t giving me an appointment. They’re becoming rude by saying that parts are not available. Besides calling them multiple times in last 9 months, they’re even not canceling my maintenance package. For recall, I was told that your car doesn’t need it without looking at the vehicle.I am tired of calling this dealership. Worst experience of my life. They rude and disrespectful.
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September 2023 by Bruce Williams
Darius in service is top notch. He keeps you informed throughout the process, and you can be rest assured that it will be done right the first time.
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August 2023 by Christopher Twomey
I made an appointment at Euro Motorcars Devon Mercedes-Benz two (2) weeks prior for leaking rear corroded brake lines on my extremely well-maintained, dealer-serviced 2011 ML-350. I brought the car in at 7:30AM on a Tuesday; advised the technician specifically what the issue was with the car; and waited for their advice. After I followed-up one (1) day later where I was advised a technician would be free to look at it the next day; two (2) days after I brought it in (at my appointed day and time), I received a video describing what the issue was (the exact same issue I had advised them two days earlier day when I brought it in at my appointed day and time)!A few hours later I received a quote to replace the corroded brake lines for get this … $7,065. I understand dealerships like this charge a lot more than independent mechanics, but $7,065 to replace some brake lines?! IMHO that was the dealership telling me, “No thank you, we don’t want to do this work but if we do, you will pay us an exorbitant amount of money”. There is NO way replacing some corroded brake lines on a well-maintained 2011 car should cost that much. No way.What made it even worse was the fact they had the nerve to charge me $222.61 for doing the “assessment” when I already told them exactly what the problem was when I brought the car in, yet they held on to my car needlessly for two (2) days, waiting to look at it and then quoted that absurd amount of money!After a prior sub-standard issue I had with this dealership where I shared my opinion with my assigned service technician and also their online survey questionnaire (to which I <unsurprisingly> never received a response), I will never … ever step foot in this business again … and neither should you if you value your time and money.UPDATE (08-29-2023): I researched and found a nearby independent mechanic who specializes in German cars who was able to do the repairs for $2,241.75 ($5,045.86+ less than what Euro Motorcars Devon MB was going to charge me). The German Auto mechanic guarantees their work for 24 months or 20,000 miles and also noticed a missing spring on a brake caliper that eluded Euro Motorcar's full "inspection" (for which I paid $222.61). You too have a choice ... you do not need to overpay at this dealer for inferior service.If you value your time and money, DO NOT GO HERE!
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August 2023 by Aleksandra Kupp
We talked with someone about getting a Mercedes, and on the phone he said they would accept a deposit for the car and then it’s like he changed his mind. I called again to give him credit card info for the car and he sounded angry about it! I will not be coming back here, please work on your customer service.
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August 2023 by Tara R.
Do NOT use this dealership for services unless you wish to be ripped off. The staff is friendly enough (unless you challenge the costs of what they are doing) but the costs are crazy.
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August 2023 by Christopher T.
I made an appointment at Euro Motorcars Devon Mercedes-Benz two (2) weeks prior for leaking rear corroded brake lines on my extremely well-maintained, dealer-serviced 2011 ML-350. I brought the car in at 7:30AM on a Tuesday; advised the technician specifically what the issue was with the car; and waited for their advice. After I followed-up one (1) day later where I was advised a technician would be free to look at it the next day; two (2) days after I brought it in (at my appointed day and time), I received a video describing what the issue was (the exact same issue I had advised them two days earlier day when I brought it in at my appointed day and time)!A few hours later I received a quote to replace the corroded brake lines for get this ... $7,065. I understand dealerships like this charge a lot more than independent garages and mechanics, but $7,065 to replace some brake lines?! IMHO that was the dealership telling me, "No thank you, we don't want to do this work but if we do, you will pay us an exorbitant amount of money". There is NO way replacing some corroded brake lines on a well-maintained 2011 car should cost that much. No way.What made it even worse was the fact they had the nerve to charge me $222.61 for doing the "assessment" when I already told them exactly what the problem was when I brought the car in, yet they held on to my car needlessly for two (2) days, waiting to look at it and then quoted that absurd amount of money!After a prior sub-standard issue I had with this dealership where I shared my opinion with my assigned service technician and also their online survey questionnaire (to which I (unsurprisingly) never received a response), I will never ... ever step foot in this business again ... and neither should you if you value your time and money.
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June 2023 by Wesley Martins
I brought into a busy schedule, and Jay took care and help me fix my cameras, all good and zero balance. Thanks guys
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June 2023 by Jack Dawson
Bought a pre-owned Panamera 4S. Zack was my salesman. Paul was the finance manager. Both were exceptionally professional. The whole buying experience was painless. Could have been difficult since I reside two states away. Zack was very upfront about any minor imperfections the vehicle had which were not much. We agreed on a price over the phone for the vehicle and the trade in. When we arrived, there were no hidden extra costs that some dealers try to sneak in at the last minute. It was the price of the car, a nominal document fee and the cost of registration for NY. That's it. The vehicle was in pristine condition and properly serviced. It was traded in to them by the original owner. They don't normally sell Porches but kept this one because of the condition. The sale price was a bit below average market which was more than fare. In the finance office, there was no pressure at all. Paul presented a 3rd party 6 year bumper to bumper warranty at a great price. Paul did explain that certain things are not covered like brake pads and that the owners manual maintenance schedule must be followed for the warranty company to honor the coverage. He allowed us plenty of time to research it in which we found it to be one of the most reputable warranty companies out there. Paul explained to us that it is one that they accept and that they pay dealer hourly rates. I subsequently found that to be true. I spoke to local Porsche dealerships and Euro mechanics shops in NYC who all said RoadVantage is a very good company. Very important to have when you by a German car. We really appreciated the no pressure presentation. We were in the dealership for no more than 2 hours. In the end, I got a Panamera speced out to a orig MSRP of 140k for 79k with 14k miles and exceptionally kept by orig owner with a 6 yr warranty. This was less than a NYC Porsche dealer who wanted 79k for a Panamera with many more miles and much less options and only a 2 yr warranty. I would definitely buy a car from them again.UPDATE: had an AC issue with my car. Defective O-Ring. Needed to recharge system. Cost $500. RoadVantage approved the repair and the freon charge within 2 hrs! They paid my mechanic the same day! Great warranty!!! I will definitely buy another car from Euro Motors, especially if they still offer this warranty!!
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June 2023 by Taiba Ashkar
My experience with Joe DeCarolis was outstanding. Best experience ever!!! No pressure & actually listened to me and what I wanted. Absolute pleasure dealing with Joe I was extremely impressed. Highly recommend!!!
