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November 2022 by Phyllis H.
This shop is hidden inside Palmer Paints Imaging arena. You can access it via an easily-missed doorway inside the building -- it's wedged between the Vocelli Pizza counter and a water fountain. Sometimes there is a white board near the door which helps it not be so invisible. After that doorway, you must traverse a long hall, go through a door, then walk down another, much shorter, hallway to reach the store. The people and equipment here do a great job sharpening skates. The store is always well stocked with a variety of hockey essentials like hockey tape, bags, and sticks. There is also a nice selection of branded team gear for some of the teams based in the arena. A lot of the items (like the "must have so you're really part of the team" decals) are stupidly expensive. But most of the items are reasonably priced, and there is also a sale rack which occasionally has some very good bargains. So, if you just want an overview of this place, stop now and shop happily. But, I recently had such a horrible experience with this shop, it took away almost all of the positive feelings and experiences I have had at the location over the years. So, read on if you want to hear someone complain. Ice Hockey, in case you didn't know, is already a prohibitively expensive sport. There are a lot of up front costs, as well as a multitude of associated and hidden costs. KO Sports is doing a great job of continuing this money-grabbing tradition. This season, my son's team required three jerseys per player. The only place to get them? KO Sports at the rink. Okay. So, we order the ridiculously expensive jerseys. The person at KO Sports tells us one will automatically have the last name on the back, but asks what we want on the other two. First name? Last name? Nickname? It's our choice. Really? We thought it had to be the last name. No, it can bee whatever we want. So, we choose our kid's first name for the other two jerseys. Eventually, the custom jerseys arrive. All three look great and are high quality. We are happy. Then, the season starts, and the coach flips out about the jerseys. If my son wears them, he won't be allowed to play. The other teams could have him removed from the ice, and penalize the whole team. (Even though they literally played against a team with a kid who had no name at all on his jersey, and his number was made from hockey tape...) So, we need to order new name plates for the jerseys. The person at KO says it will take time. They need to make the new name plates, then coordinate a time that works for them and us so they can have the jerseys for a few days in order to remove the old names and sew on the new ones. It will cost $20, so a lot less than entire new jerseys. But still an added expense, and unfair because we were told we could choose the name. Weeks later, the names are finally replaced. And we are charged $53! They justify this by saying it was $20 PER jersey, and also they accidentally took off both of the jerseys' Stop Sign patches while they were replacing the names, so we had to pay to get those resewn, too. Outrageous! And they knew they had us by the ... hockey pucks ... because we needed those jerseys for our kid to continue playing. So, we hand over our money. Yes, they actually did make the first and additional name plates and they actually did sew everything. But, that initial offer of letting us have any name on the jerseys ended up being a huge expense and inconvenience. If this place is going to be the official jersey provider for a team, they need to know the rules. I feel like I've had my time and money unjustly taken from me.
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August 2022 by Nick Vasko
Dan is the man!!
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July 2022 by John Gorring
Awesome pro shop! After a near by shop mangled my skates, they did an amazing job fixing them. No one else will touch my skates.
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November 2021 by Ricci Cavallaro
Dan and his team are the best. Don't trust anyone else for skate sharpening and his inventory and prices rival any in house pro shop. They are always helpful in am emergency, helmet fixes, skate fixes etc. Best Pro-shop around!
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September 2021 by Melissa Ann
Very sad what you’ve done to this arena. Jacked up the ice prices, took all the memories off the walls and took the kids arcade out. The coat of paint doesn’t make it any better. Thanks for not honoring any of the free time that kids had left to use too. But from what we hear, this is your MO.
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August 2020 by Jacob U.
Awesome place and they have three amazing rinks and they have a KoSports Hockey shop if you need anything they also have a Red Line Hockey Training place upstairs and they have a Vocelli Pizza place inside if you want anything.
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August 2020 by Daniel Coyne
Staff is great and always helpful.
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November 2019 by Richard Hauser
what a wonderful place to play Hockey and ice skate. too.
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October 2018 by P E.
Wow! I would hate to get to this rink in the winter! It's conveniently located near route 22 and 66 however it's located at the top of a very steep hill with a very inconvenient parking lot. There are three sheet of ice here and thank goodness they have heaters for the viewing bleachers because it's a damn cold rink. An ice rink always has decent ice. But have to say the the measure of what makes a decent ice rink is usually the restrooms. The restrooms here were actually clean on Saturday morning!!! They could have used some attention overnight but even so they were better than most rinks any other day. They have a pizzeria built in to the rink, plenty of vending machines, and a pro shop.
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December 2017 by Larry Edison
I took three pair of figure skates in to get them sharpened. They were happy to do them right away. They were very careful to do a good job and were very personable while doing it. Just before they were done with mine another customer came in to get her skates sharpened. They were happy to do them for her even though it was past closing time. I will be going back there.
