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July 2024 by Byungmoon Cho
Worst customer service ever!
My credit card got locked in and would not be release. Neither would the pump allows purchase. I went inside to ask for help and an old man in blue uniform came out, fiddled with the machine and eventually got the card unlocked/released. He inserted my card but still the pump credit card reader would not work. I tried again and the card got locked again. There was an error message about chip reader not working which can sometimes be fixed by wiping the chip and reinserting the card. However, the same problem persisted. So at that point, I told this old guy that the credit card reader perhaps needs fixing since I had just used my card that worked just fine. As soon as I said this, this guy just exploded on me yelling expletives and told me to get gas from elsewhere. He said this in a incredibly menacing/threatening manner and I could have sworn he was about to punch me. I said in a calm low voice to relax and chill and this riled him even more and I just had to get back in the car and leave. As a result, I am now stranded in a middle of highway waiting for road side assistance. Way to go old guy. I think you have an anger issue.
Update: After talking to the road side assistant, it became clear that there was no other gas station within 6 miles. This guy knew this but still refused to allow purchase, stranding me in the middle of highway. A nasty piece of work.
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June 2024 by M B
Had a good experience with them after experiencing a blowout after hitting a curb. They came quickly and the driver was friendly and efficient
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May 2024 by Gabe Lapp
Terrible service. My jeep was overheating and I was able to make it to their service center just to have them tell me they don’t do car repairs on Saturday. Open 24 hours but I guess they just don’t do their job 24 hours. Just go up the road to the next service center and save yourself some time from this worthless place.
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March 2024 by Heather Marie
Came out on a AAA call and had us out in 10 mins. Quick service.
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December 2023 by Lawrence DeVoy
I was traveling from Delaware to my home in Canada during a flash flood alert in December 2023. After a fueling stop my car suddenly wouldn't start and I was stranded at a remote area off the 81 North. I called Duchniks and Amy promptly sent a truck and towed back to their shop. Miraculously the car started so I fueled up and drove straight home without ever shutting the car off until then. Of course it works now fine that I'm home but I was really stranded in PA and can't help thanking Amy and the tow driver again. I am a retired 70 old mechanic and have dealt with my towing companies. Prompt service, professional diver, super clean truck and fair prices! Thank you.
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September 2023 by James Walters
Called and asked for a tire change and was told there was nobody their that can do that. What kind of towing company/garage won't put new tires on
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September 2023 by dtp021
My boat trailer broke on the way to a camping trip. They came and towed it quickly to a repair shop.
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April 2023 by Emily M.
Saving grace! Stuck on the side of the highway with a flat and Dan was there to load us all up in less than 15 minutes. Tow trucks were very nice and clean. Once we got to the shop he had a new tire on for us in under 10 minutes and then we were on our way. Thank you again!!
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February 2023 by Colin Dooley
I called AAA to have my car towed from PA to NJ at 7:15 in the morning, I was told I would be charged $6 for every mile over 100 miles by AAA and that the distance was roughly 122 miles. When I received my call from Dushniks I was given the price $334. Which included $20 for tolls, along with a 15% credit card fee. When I asked why it was so high he said that it was because the route AAA had sent them was longer and that they were required to use that specific route. As I kept trying to hang up the phone telling this person that I needed to call AAA to figure out what was going on he kept telling me to wait and then tried lowering the price to $250. After i finally escaped, I got on the phone with the AAA supervisor for their Scranton branch who had told me that sometime drivers like to take different routes to avoid traffic and that it was up to them to choose the route. Seems contradicting. The supervisor also said that Dushniks was their best rated AAA dispatch in the area which I find so difficult to believe considering how I was spoken to on the phone. After all of this I finally got a different company to do the exact same job and get it done 6 hours sooner for $151.84. I wouldn’t recommend this company to my worst enemy.
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January 2023 by Quadryder28
Owner and driver Cameron went out of their way to help me out. Was super nice and was quick to come out. Thank you!Service: Special vehicle towing
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November 2022 by Tina Doddridge
We are so thankful we called Duchniks! We were on our way home to Colorado when our fuel filterwent out. We were hauling a 33 ft travel trailer with a quarter ton 2019 pickup. All the roadside assistants we paid for would not tow both and all the dealerships were 3 to 4 weeks out before they would even look at the pick up! We called Duchniks and they could tow both . Next problem was where to tow them. We said we would call them back once we figured that out. They ended up calling us back with a local diesel mechanic and an offer to let us set up the trailer in their yard! We were back on the road in 48 hours! Their level of kindness and service was second to none!
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July 2022 by Noah Opsahl
Great company, they did their best to get us taken care of when we needed roadside assistance
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June 2022 by nicholette peoples
I desperately needed a jumpstart & the guy who answered the phone & the girl who came to jump me we’re both so helpful and sweet and came so quickly. Thanks again !
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May 2022 by Danielle Rodriguez
Highly recommend, had to have my SUV towed this morning and a nice guy named Danny came. Just nice , actually had a conversation with me while in route to the garage.Highly highly recommend.Service: Car towing
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February 2022 by Tifani Kirchem
They deserve 5 stars for their towing service and for their receptionist.The tow truck driver was friendly, helpful, and informative. I didn't get pictures of their truck or him working away, as it was very late at night. But he was great. He even pulled the smashed up deer out of the road so others wouldn't hit it.Their receptionist also went above and beyond what I expected, to help me when I came out to check my vehicle over for personal items and get my license plate. First of all, she helped me try to get the plate off that was stuck on there. Then she went out of her way to assist me with air for a low tire in my rental car. She did not have to do that, but she did. Not to mention, I think it was after closing time.Highly recommend them for towing services.
