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June 2023 by BITT Geary
Very knowledgeable and pricing is fair
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February 2023 by David Rhodes
Bought a brand new heat and glo fireplace for 6k. It never worked from day one because it came from factory with a defective module to turn fireplace on. I understand that can happen but with these people I had to pay over $300 to get them to fix it. Remember I bought new and it never worked. This company will never see my money again or anyone I know. I except for an item to work when you get it, not to have to put more into it to get it to work. Did I had this also took two months to get parts to fix. Never ever again.q
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January 2023 by Emily Scott
Do not buy or service your fireplace through them. Horrible customer service. They charge $200 for a service call 2 months away. After the guy "fixed" our fireplace, our logs crumbled after a few days, rendering our fireplace completely unusable until we could get new logs (which cost $700) and took >6 months to arrive. Even after new logs, our fireplace wouldn't work. Because it was >90 days after the service tech came out, they want another $200 and 2 more months wait for a tech to look at it. Service rep is rude, and none of their employees communicate. We're over $900 and almost a year into this thing and all we are left with is frustration and and a non-working fireplace. Take your money elsewhere.
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August 2022 by Scott
I bought a new wood burning stove from here. If you look on their website it's hard to tell that they sell wood stoves. Definitely not something they highlight. I only found out from the manufacturer. Maybe that was to my beneft as the one I wanted is in high demand. Vermont castings dauntless.They have a forklift to place it on a trailer if the gate comes off or truck. Getting it in the house with two people wasn't too hard. Only a few steps though.Bill was very helpful when I called to provide me the confidence that this was a good stove. I did alot of research for stoves that would work in my space. I was really sold on a Jotul for awhile, then I backed out my costs to a Drolet. After awhile though, I went back in the direction of a more expensive forged stove, and read some good stuff about Vermont Castings. This store carried the VC Dauntless, which was what I wanted as I plan to put a screen in front so that kids/dog dont get burned, and this unit has a top loading option as well. Bill also informed me that I would receive a big tax credit which is great, as it brings the stove closer to the cheaper ones I was looking at. He also applied a $100 coupon that they had at the time.Pickup was a breeze. Bill popped that 400pound stove right on my trailer in two seconds.Hopefully it works well for me, for many years to come.
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June 2022 by Phoenix
Went in to buy a replacement burner/control module for a propane fireplace. Guy flat out lied and tried to tell me that the entire insert/chimney/facing would need replaced and would be close to $15k dollars. I'll never go in again.
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May 2022 by Frank Tunis
Tech from this company came to our new home said my 4 month old gas’s stove which melted the components under the glass was covered under warranty, store called next day and wanted 700 plus dollars to fix it and it’s not covered under warranty. Don’t use this company as they don’t fulfill the warranty of the fireplace’s they install.
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February 2022 by Christian Gehr
We bought patio furniture in April 2021 and we got it in January 2022 without the couch and they made us keep the rest of the furniture so then they wouldn’t have to store it. No communication. Wouldn’t recommend
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January 2022 by Chuck Lang
Great showroom, nice selection, Bill was super friendly and worked with us on price and delivery. We bought a cast aluminum 7-piece outdoor dining set. Highly recommended.
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December 2021 by Sean L
Went in to buy a replacement burner/control module for a propane fireplace. Guy flat out lied and tried to tell me that the entire insert/chimney/facing would need replaced and would be close to $15k dollars. I'll never go in again.
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December 2021 by Greg
They had the stove i wanted in stock, the guys at the store and warehouse did everything possible to keep my project going.
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December 2021 by Justin Christjohn
Spoke with Greg today. He was very helpful and got me the information I needed. The store was laid out well and clean.
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April 2021 by Google user
Great showroom, nice selection, Bill was super friendly and worked with us on price and delivery. We bought a cast aluminum 7-piece outdoor dining set. Highly recommended.
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April 2021 by Curt W.
My wife and I walked into silence! Hope they were both owners as they sat silently at their desk an showed no interest. We had read about a 30% off sale on patio furniture ...They said up to.... and returned to their silence. No matter, their unfriendly manner made me leave the store. Wow, how do these businesses stay afloat.
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November 2020 by Linda Weinel
Walked into the store wanting to look at wicker patio furniture. The salesman was standing behind the counter, never even acknowledging my presence, not even “can I help you”. After walking around the store and still no acknowledging me I left. I will never be back to this store. Sorry, but you lost a customer who wanted to buy LOTS of furniture!!!!!!!
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November 2020 by Allan Krouse
This store is very neat. The staff is very friendly and knowledgeable.
