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June 2023 by Michelle Bobbert
Hot tub will be delivered in 8 weeks!
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May 2023 by Dareomon
Very helpful. Were able to answer my questions on a variety of topics. They made sure that I had everything I needed before I left.
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May 2023 by Sarah Adamosky
Very helpful. Were able to answer my questions on a variety of topics. They made sure that I had everything I needed before I left.
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June 2022 by Alex Sebastian
We had our hot tub delivered today, and while I cant comment on the quality or the tub itself, I can share my disappointment with the delivery. I returned home today to find a pile of packaging in my driveway and my wife told me that the delivery people do not take the packaging. Really, its my job to dispose of this? I called and the person who answered the phone said this is normal, and they "usually bundle it for you to dispose of". No apology, no explanation. That's bad business.....period.
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June 2022 by Melissa G.
The customer service is atrocious. Our experiences with them for 17 years has been more miss than hit. We got our pool after purchasing our home. We ordered it, it arrived, we called for an install date and didn't get one. it sat in the garage for 3 months before finally my husband called them to come get it. they installed about 2 weeks later. The salesmen are great except they don't tell you everything. A week ago we dropped a lot of money there. We were told we could return an item before 90 days, he did not tell us to not use the product. We used it and it does not suit our needs. We were told today that they might can give us another product but that is all they will do. This is just one of many experiences we have had with them. Shame on us. We will not be returning!!!!
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May 2022 by Michelle Niculescu
Completely unhelpful. Will sell older products without full disclosure. Unwilling to help answer even the most basic questions. What you save by getting it at a discount price, you’ll ending up paying 10x in the long run.
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October 2021 by Michael Jean
We purchased a pool from Pool City Cranberry and finally had it installed last week. We are very happy with the pool as well as the installation crew. Very professional service from the sale to the installation!
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August 2021 by Cory Masterson
We purchased a jacuzzi hot tub from these folks. Tub is very nice & was affordable especially for how large it is. We have had issues with the LED lights going out, however after a little back and forth, the issues are getting resolved. There was a lack of communication, but that is resolved now and we greatly appreciate it. We have had a ton of fun in our jacuzzi so far and Lord willing, we will have many more memories made.
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June 2021 by Steve Capo
These guys a great. They are very knowledgeable and helpful
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June 2021 by Jeffrey Swackhammer
Set up person stripped out every screw on hot tub during initial set up. After a 8 month wait. Go elsewhere
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June 2021 by Jennifer Weber
Employee there didn't seem to want to help after I told him I had an Intex pool rather than one of their own pools, seemed uppity to me.
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January 2021 by Robert Vasko
Very helpful with my jacuzzi filter I needed. I had limited information and the went above and beyond to get me the correct filter. Good customer service.
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July 2020 by T M.
We bought our hot tub from them, quite knowledgeable. Did a "wet test" to ensure it was what we were looking for. Person doing delivery could of been more informative, but otherwise quite pleased. Have had follow up questions and find them quite helpful.
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July 2020 by Amanda Miller
5 minutes before we can find an employee, too expensive. Triple price for pools
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July 2020 by Robert Paul
Love my Jacuzzi.