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April 2024 by Lori Wiest
Craig and Jordan at the Cranberry location are total rockstars! They know their stuff and I appreciated their attention to detail in helping my husband pick out a suit for my daughter's wedding. They look and dress the part, total professionals and we really appreciated their help! They were BUSY but were able to help many of us simultaneously, with great detail. ROCKSTARS!
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April 2024 by Bob Dantella
Very helpful. Great clothing. Always a perfect fit. Extremely helpful.
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March 2024 by Japinder Singh
Stopped by this weekend. Chase greeted me and helped me with excellent service. He is a new employee and I saw how he was helping a young man coming in buy a shirt for his interview. The kind of service and guidance he was giving with passion reminded me of Nordstrom personal buyers who help me in buying a suit. Thanks Chase.
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January 2024 by Jennifer Muir
Great service!! Craig and Connie worked with us to get the best fit for my son!!
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January 2024 by Bill McCoy
Bought a suit last summer & finally had a chance to wear it only to find the trousers were only 28" instead of 32". (Yes, I should have checked them when I first picked up the suit after tailoring, but I have a point )On the way home, we had to drive right by the store so we stopped. I expected a bit of grief over waiting so long. NONE! They immediately replaced them without any hassle whatsoever. Even better, they actually had my exact size on the rack! Then, because the replacement didn't need to be tailored, they even refunded the tailoring charge.I'm impressed.
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January 2024 by Jim Montgomery
Great Store! I stopped in just to look around and compare prices - walked out with a fantastic new suit. Connie and her team make you feel welcome and spend the time with you other stores will not. Do your wardrobe a favor by putting yourself in their hands. Thanks Connie
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December 2023 by Psalm 719 LLC
The manager, Neal, and all the staff that i’ve encountered at Cranberry, Pa MW are all very helpful, courteous, professional and kind.This review is long overdue, as my experience with this location was back in august. There was an unexpected death in my family and I needed my suit altered asap. Like a day or two away from the funeral asap. I’ve lost a considerable amount of weight this year and all of my suits were wayyy too big. The team at MW conveyed genuine empathy and Neal, the taior and the rest of the staff truly helped me! They made my suit fit perfectly and did it in record breaking time. I’m grateful for such a professional and empathetic group. I will be back and i’ve since recommended others to this location.J. Allen.
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December 2023 by Jazeel A
We got married in November of this year, we went in to men’s warehouse in June just to get an idea to see if the color choices we wanted they could do. The guy that came up to us wouldn’t even hear me out once I told him what day our wedding was he kept saying you guys are here way to early we can do weddings two weeks out so right now is too early and you should come back. So we left confused to why he wouldn’t even sit with us about colors. We then decided it’s ok let’s give them another chance, we went back in in August and before we picked our suits I informed them that we had one of the groomsmen that was a bit bigger and wanted to make sure they could get a suit for his size. The guy assured me that was no problem and they can. We picked out everything and left and felt better about us going through men’s warehouse. Our first groomsmen went in to get fitted and they said they had nothing on file for us, they had to call my fiancé at the time and ask him what all we picked so they can measure him. Then everyone went and got measured and all was good. The day they called us that the suits were ready we went to go pick it up and our groomsmen that we warned them about came with us, him and my husband tried on their suits. My husbands suit pants legs were above his ankles and the groomsmen jacket didn’t fit, his pants were 3.5 inches too long (they also kept telling this groomsmen that his body is not a rental body and he needs to custom build his suit making him not feel great about himself, this got me mad because I asked if they could do it before I we decided to get suits through them). They then assured us that they can order the groomsmen another jacket in time and they could fix the pants in house. I then asked the guy could we get the refund on my husbands suit because we had enough men. He then told me we cannot get a refund because we didn’t get a tie through them so we do not qualify, I let him know that no one ever told us that and we were not aware. He then said I’m sick and tired of making this company lose money because people like you who demand their money and started to get in a fight with my husband. I then took over and explained to him again that it’s not losing money because people like us who demand it it’s because people arnt trained properly and give out all the correct information. I then told him to just keep the money it’s not worth the stress he then says “your fiancé needs to chill because I’ll give you a refund I’m just sick of losing money” also him and another guy said I don’t understand why the groom his worried about the groomsmen who gives a s*** how they look it’s his day. We then left and came back when the suits were supposed to be done again, my husbands suit was fine but the groomsmen was going to put his suit on and they never did any of the alterations on the pants even though it was on the same tag as the jacket that they fixed. They ended up having to make a total of 4 trips to men’s warehouse for something that could have been handled twice. Just so disappointed with this branch and lack of customer service skills they don’t have.
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October 2023 by Philip Gofreed
Had wedding on Saturday received a text Monday to return to avoid late fees. Within a half hour of recieving text I dropped it off and they had late fees already. Service rep said I should have been told when I put the rental in 2 months ago they should have gone through all this at that time. Whatever. I followed directions. Its not the money it's the principal. Rent somewhere else or just buy it. Ties and studs it is probably less money to just buy instead of rent their cheap plastic anyway. Horrible service but can't completely blame the service reps when they don't have enough people in to handle the customers there. Seriously hated the whole process and this store. Will never return.
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October 2023 by Tay E.
My fiancé and our fathers got suits for our wedding. They had exactly what we were looking for within a reasonable price.. They also sought out options and gave us choices. We came back for an alterations fit; Craig and his coworker (plays volleyball and is good at calculus ha ha), were nothing short of amazing! They made the experience! And they gave us different ideas on how to accessorize the suit to match my dress for the wedding day. Thank you guys! You were AWESOME!! And congrats on your recent wedding Craig!
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September 2023 by Katie Bunn
Started out rough but the store manager, Craig, saved the day! He was kind and knowledgeable and we were able to get everything ordered.
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July 2023 by Elizabeth Thomas
Not going to lie I had a lot of issues with this location for my wedding party rentals. Other guys who were measured else where and picked up at other locations had no issues. The only reason this review is not a one star is because of the store manager Craig. He was our saving grace and I can tell he truly cares about his job and store. He was willing to go above and beyond to fix his teams mistakes. He reordered jackets and pants that were measured wrong and came in looking big and sloppy. He even had their tailor tailor pants that couldn't be reordered in time for the wedding. In the end, Craig was able to fix their mistakes and everyone looked great so that is all we could ask for. However the stress leading up to the wedding is not something I'd wish on any bride or groom.
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July 2023 by Wendy Breault
Went into the store in cranberry pa and it was a disaster! My husband was looking for suits and practically had to ask for help! I helped him more than the employees. Needless to say, a white couple came in and they were immediately helped! When I spoke with the supervisor, his affect appeared as if I was bothering him. So minorities, if you don't won't to be stressed out, don't visit cranberry pa store! Neal McConnellshould be terminated! Disgusting!
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July 2023 by Evan Frantz
Avoid this particular location. If you’re located near cranberry do yourself and groomsmen a favor. Go to Joseph A. Bank
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July 2023 by Evan F.
Do yourself and groomsmen a favor. Go to Joseph A. BankOverpriced and poor service at this particular location
