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August 2024 by R Crawford
Inventory stock runs low and the assistant uncomfortably hovers over you as you check out.
When you’re building a closet organization system and have dozens - nearly a 100 pieces, then get a real register open. I will not be back the more I think about it
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August 2024 by Kristen Check
So disappointed that I have to even rate this place 1 star, 0 should be an option. I bought a dishwasher in mid-June 2024...today is August 8th and I still have my original broken dishwasher and a water bill that's double the typical from having to handwash dishes for weeks.
When I was looking at dishwashers, I was deciding between a Bosch and a Kitchenaid. The associate helping me, Tristan, let me know that all dishwasher heights would fit under a kitchen counter so I could select from any. In the end, I selected the Bosch and purchased it along with installation and a warranty. I was checking over my receipts later that night and noticed that I was rung up for the Kitchenaid instead. No worries, these things happen. I called the next day and we adjusted it to the Bosch.
The installer calls me a few days later and informs me that they won't be able to install my dishwasher for 3 weeks....I'm slightly irritated by that but okay, I guess it is what it is and I'll deal with it...
Come 3 weeks later, the installer shows up, measures my dishwasher space and informs me that the Bosch can't be installed because it was "too tall" but that Kitchenaids usually can be squeezed into small spots. I thought "wow that's weird, I thought they were all the same height but okay". The installer takes the dishwasher back to the warehouse and I called Lowe's to initiate the return and buy the Kitchenaid. Kitchenaid is purchased and installer is now 2 weeks out. So if you're doing the math, this is now over a month I've been without a dishwasher. Again, I'm irritated but what can I do? I have to be patient since the end is in sight. Nope, wrong.
Come my new installation date, I'm away on a business trip but my boyfriend is at home waiting for the installer. I haven't received a confirmation text/email/call, so I call the installer on my own and confirm that I'm on the schedule. Yep, everything is good, on the schedule. I get a call later that day while in a meeting that "the dishwasher is in their warehouse but they can't come install it because it says I never purchased it". What? Then how did I get this receipt a charge on my credit card? I proceed to call Lowe's Cranberry and apparently the installer calls Lowe's corporate at the same time. Apparently during this window of time, those 3 parties (installer, Lowe's Cranberry, and Lowe's Corporate) get on a call and have a big blow out fight about who made a mistake. I then proceed to receive calls from all 3 parties afterwards pointing fingers about who made the mistake with no real answers. Apparently this fight was so bad and disrepectful that people were reported. Like what?? I just want a dishwasher.
Finally that same day, I get a call saying that the dishwasher they have in the warehouse can be released and they're coming to install it now. GREAT! The installer gets to the house where my boyfriend is waiting (this is a different installation company than the first isntance), they measure the dishwasher space and laugh. Apparently the Bosch dishwasher could have fit all along and then previous installer was incorrect! They ask us if we still want the Kitchenaid, installed and we decline in favor of returning it and getting the one we wanted from the get-go.
The nightmare must be over now, right? NOPE! I get a text from the installer a few days later setting up a new installation date. Not sure what they were thinking they were going to install but I had to spend time calling them again to clarify that I have nothing on order for them to install.
I get a call from Lowe's corporate today asking if they can help with the re-purchase of the Bosch. I told them this story and that for my large amounts of wasted time and money, that I'd like my installation cost waived . They "aren't able to do that"...so bottom lin
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July 2024 by Anthony Loskoch
Great for home and work supplies.
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July 2024 by Jodie H
Tonight we bought a grill at the Cranberry Lowes. We were helped by a young man named Daniel. He was so helpful and really assisted us in making a decision. He even helped my husband lift the heavy item into our vehicle. Great to see such a young man who was polite and patient and knowledgeable.
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July 2024 by Keely Meussner
No one knows what they're doing.
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June 2024 by Chris Ykr
convenient for so much ! car gets there on Autopilot I think.
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June 2024 by Bill Fox
I like Home Depot better.
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June 2024 by Kyle H
Everything is locked up like a prison at this place. You need assistance to get anything you need. Maybe do away with self-checkouts and you wouldn't have to worry about people stealing so much.
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June 2024 by Courtney Doscher
I love their online order pickup! So efficient and easy. Placed an order tonight and it only took them 6 minutes to process my online order! I was shocked when I got the ready for pickup text just minutes after placing the order. 10/10!
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June 2024 by Jenna Reed
DISCRIMINATION!!!!! I purchased 17 windows (cash) installed from this lowes last yr. When I went to purchase a front door I had to excuse myself to LEAVE THE ROOM
and breast feed leaving my husband with the sales associate to continue our appointment. Since then we cannot reach anyone. Not through text, phone,email, or by physically going into the store and leaving messages with other associates. I guess it's still a man's world over at lowes. Thank you for making me feel disgusting as well as invisible and reminding me to investigate where I spend the rest of my home renovation money.
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June 2024 by Jack Raymond
Terrible customer service, inaccurate online product availability
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June 2024 by T Eng Tan
Managers here simply do not care. I watched their customer service line grew longer and longer while at least four Associates and two managers walk right by chit-chatting. The culture is simply zero care for customer service, and you can see this from the top down. I cannot understand why their managers act like this. It's a very poorly run store. Culture starts from the top, and it's clear the managers only work for their paycheck and they are not incentived to help customers. They probably do enough numbers here that they can all coast. Poor customer service lady upfront was getting killed handling many calls, returns, complaints all by herself, while others did nothing to help.
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June 2024 by Michael Hildman
Nothing instock, have to order everything and or pay delivery fee on line. I.e. lawmowers
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June 2024 by Mike Khosraviani
Lowe's is normally my least favorite hardware store
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June 2024 by John Paul Roboski
Marlene patiently too the time to help me track down a receipt for my expense report! I really appreciate employees like this that go out of their way. Thank you!
