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October 2023 by Janet Montelaro
Zac was our salesperson. He spent a lot of time helping us choose the right recliner for our particular needs. He was a careful listener and extremely helpful in our decision-making. He was courteous, informed, and goes out of his way to accommodate the shopper. Thanks!
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October 2023 by Collen Schultheis
GREAT SALESMAN. We went there to buy a recliner. The salesman knew all the details about every single recliner. Very impressive. No pressure selling. GREAT EXPERIENCE!
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September 2023 by mandagene31
Our salesperson was extremely helpful as I was trying to find a perfect chair for an upcoming surgery. The options at the store are great and we hadn’t realized just how much La-Z-Boy had to offer… and there is so much more variety than we anticipated We bought our chair and a table that day and will be returning in the future for other needs. Delivery was great as well. Thank you!!!
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September 2023 by Lou Ann salva
We were happy with the knowledge of our salesperson and the time given to complete our purchase. Attention to detail was spot on.The store itself is bright and well stocked.It was overall a good experience.
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September 2023 by Mary Rogus
Great working with mgr. Danielle and designer Lexi. Both listened closely to my needs and wants, and made great suggestions.La-Z-Boy's free design service is awesome. Lexi came to my home and spent a lot of time showing me styles and patterns, and came up with the perfect solution for my smaller guest bedroom/office.I know La-Z-Boy quality because I was replacing 20 year old couches, which still held up except for doggie wear on the upholstery.It's pricey, but worth it, and I definitely got my money's worth in excellent service!
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September 2023 by Joe Flecher
We stopped in over the recent holiday sale weekend and chatted with Del briefly about our needs and interests. He showed us several options - and then we ran to watch our granddaughter cheer at a game. Del forwarded an email with our interests, and we called him two days later to process the sale via the phone. He even delayed our pickup date to best serve our needs.
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September 2023 by Holly Baker
We went in looking for a couch. Danielle helped us. She was amazing. Walked us thru all different options, how we could save a little money, different types of leather. So knowledgeable . Great experience
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September 2023 by Pamela Kitner
The store offered a lot of choices. Our salesman , Bill, was very helpful and patient while we picked what we wanted. He was able to answer all of our questions and gave us some information we hadn’t thought about that was very helpful.
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September 2023 by Gary Cole
Everything was good with the exception that La-Z-Boy doesn’t include the cost of the shipping or delivery. You would think that picking up something at the store would be free, but it’s $40.
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August 2023 by Mike Cinker Sr.
We had a very nice experience with buying a new Lazy Boy Recliner. The James Silver Lift Recliner. The folks at the Cranberry Twp. store couldn't have been nicer to us. We originally bought the Clayton Gold Lift Recliner but we found the cushions on that recliner were a little more firm than what we expected because it has the Massage and Heat features that has 2 extra motors and that is why the cushions need to be more firm. We brought our concerns to the store manager Danielle and sales person Bill. I was told to come into the store and look at other Recliner chairs that may be more suitable for my wife. We met with sales person Mark Powell, he was so helpful, he explain all the features of the new chair that we decided to buy. He helped us in picking the fabric that we wanted on the new chair. He let us take some of the fabric samples to our home to compare it to our present furniture. We are sold on Lazy Boy they were FANTASTIC and we would recommend this company to everyone. Thank you very much. Blessings, Sherry & Mike
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August 2023 by David & Amy Smail
Our Lazy Boy decorator, Lexi, was so much fun to work with and really listened to our wants and ideas. She showed us so many beautiful options that fit into our home decor. She made it so easy!!! I loved the whole experience.
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July 2023 by Gabrielle Houston
We relocated to the area and stopped in just to check things out and honestly we had a great experience. Zach was super helpful, patient, and even if I was lost with what I was doing Zach ensured to help us out and go out of his way to answer our questions. Super amazing! He worked around our needs to help us.Amazing customer service!
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June 2023 by Amy Smithco
We went looking for new living room furniture. Danielle was our salesperson and she was wonderful. She showed us several option in the style we were looking for and helped with the color choices. We ended up purchasing a sofa and two recliners. Looking forward to the delivery.
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June 2023 by Jackie Benko
Zach was very helpful, took a lot of time showing my mother different materials, styles and color once she picked her chair that was most comfortable to her. Lazyboy is a great product and sells itself but having a great experience while selecting your furniture is the topping on the cake and that is what you receive when you walk into the Cranberry store.
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May 2023 by Julianna L.
We ordered a 3,000.00 recliner on March 5th and were told that it would be delivered in 8-10 weeks-12 at the latest. I called and was told that the new arrival time would be late July or August because the material I picked was back ordered. I suggested that we could change the material to speed up the process. The sales person said I will call and check. That was two weeks ago and I have heard nothing since. I am thinking that the comment about the material was not true.In the meantime, I ordered a custom sofa from another retailer and got it in 6 weeks. Lazy Boy service has gone down hill.
