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March 2024 by Melissa Humes
Lexi was the kindest, most helpful person! I spoke with her first on the phone where she kindly answered my million questions then when I arrived, I was lucky enough to have e her wait on me! It was so busy but she quickly and kindly got thru 3 customers before me in no time! Definitely the least stressful experience in a stressful situation! Thank you Lexi! You are noticed and appreciated!
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February 2024 by Eric Pferdekamper
Need to buy a great car at a great price? This is the place.
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February 2024 by Terry Stump
Super good customer service at the cranberry Township enterprise lot. They went out of their way and took me back to my destination about 8 miles away from where I dropped the car off on their lot.
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February 2024 by Camille Davis
Dear Enterprise Rent-A-Car Cranberry PA Team,I would like to express my satisfaction with the excellent customer service I received from the Enterprise Rent-A-Car Division in Cranberry PA. From the moment I walked in on November 20, 2023, the team's welcoming demeanor made my experience truly exceptional.Every interaction, from inquiries to assistance, was conducted with the utmost professionalism and courtesy. The team's unwavering commitment to delivering outstanding service did not go unnoticed and played a crucial role in shaping my positive experience, ultimately fostering my loyalty as a customer.I am 100% satisfied with the quality level of service provided by the following team members:• Brock Bower• James Davis• Tomasina Sciaretta• Lexi Knoll• Mark (the gentleman responsible for pick-up/drop-off)I would like to extend my gratitude to the entire team for their dedication to creating a welcoming and enjoyable environment.Thank you once again for your outstanding service!Best regards,Camille Davis
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February 2024 by Pete Moorey
James at Enterprise in Cranberry is fantastic. What a kind understanding young man. I had so many problems with insurance it was crazy. Thanks James for helping me navigate that.
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February 2024 by J A
The team in Cranberry Pennsylvania always provides a great experience. Courteous, friendly and professional. Cars are always clean and ready to go.
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February 2024 by Syed M Ali Yasin
I had extremely bad experience with Enterprise recently. Firstly, they coerced me into buying insurance. Although I have insurance through Geico but I was told that in case of accident geico will not fully cover the rental. Secondly the car was Nissan Altima. It was an old car and was also damaged. I am frustrated with both Geico and Enterprise for their cunning, deceiving , lying corporate practices!!!
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December 2023 by Walt Wimer
The service was very friendly and polite. The vehicle (a BMW X5 45e plug-in hybrid) was AWESOME! Enterprise picked me up at my house on a Tuesday, which is always tremendously helpful and appreciated! I returned the vehicle on a Sunday when my local office was closed, but I simply dropped the keys in their lockbox, and a friend picked me up. Overall, I couldn't be happier! Thanks!
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November 2023 by Jack K
Worst experience renting, EVER at the Cranberry PA store.. They promised me a small car and made me wait ten days for an appointment even though I have a very well known insurance carrier.. The day of the appointment, Enterprise folks had several opportunities to let me know they didn't have what I wanted, but they didn't stop me from coming in from 20 miles away. You know how this goes, right? They didn't have anything close to what I needed. And made me wait until they whispered to each other behind the counter and finally presented me the keys to a huge, full-size club cab pick-up truck. Say what?! What the heck am I going to do with a pickup truck? Where am I going to park that? When I told them that they failed me, they took umbrage. And said they wouldn't rent anything to me. Nothing at all.. Not from any store in the Pittsburgh area. My ride had left and the Enterprise boys and girls would not give me a ride home. I called the police who heard my story, said they could not do anything, and offered me a ride part-way home. Enterprise hires these kids out of college (used to be out of college, but I am not sure about this group) and they slavishly serve the business model that rewards "enterprise" over serving the customer. Sad.
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November 2023 by J K.
Worst experience renting, EVER. They promised me a small car and made me wait ten days for an appointment even though I have a very well known insurance carrier.. The day of the appointment, Enterprise folks had several opportunities to let me know they didn't have what I wanted, but they didn't stop me from coming in from 20 miles away. You know how this goes, right? They didn't have anything close to what I needed. And made me wait until they whispered to each other behind the counter and finally presented me the keys to a huge, full-size club cab pick-up truck. Say what?! What the heck am I going to do with a pickup truck? Where am I going to park that? When I told them that they failed me, they took umbrage. And said they wouldn't rent anything to me. Nothing at all.. Not from any store in the Pittsburgh area. My ride had left and the Enterprise boys and girls would not give me a ride home. I called the police who heard my story, said they could not do anything, and offered me a ride part-way home. Enterprise hires these kids out of college (used to be out of college, but I am not sure about this group) and they slavishly serve the business model that rewards "enterprise" over serving the customer. Sad.
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October 2023 by Renee Herr
Super friendly and great staff . From start to finish with everyone. Helped get me a grest car when no one else would.
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September 2023 by Jeremiah Polaski
Staff is super friendly. They get me in and out within minutes and the cars are always clean and ready to go upon my arrival!
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September 2023 by Victoria Scanlon
Reserved a car online, got there and the store employees were completely overwhelmed. Watched the employees pick up the phone and hang up on customers. They didn’t end up having a single car for us after waiting a half hour. Left without a car.
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August 2023 by Dayananda Rangegowda
I had a rather disappointing experience with Enterprise Car Rental Services. I had made a reservation for a car rental through my company's Travel support for the dates 07/31/2023 to 08/04/2023. The confirmation process seemed smooth, with my company's travel agent sending the booking details to Enterprise on 07/27/2023. Both my company and Enterprise had even exchanged confirmation emails.Things took a turn on 07/30/2023, when I received a call around 7:30 AM from a Branch Associate Manager. Unfortunately, I missed the call, but upon returning it, I was connected to Enterprise support. The agent on the call assured me that everything was in order for my booking and I could collect the car by 12 PM EST, adhering to my original pickup time.However, my experience upon visiting the Enterprise branch was quite the opposite. The Branch Manager informed me that they didn't have the car I had booked. Instead, he suggested a pickup truck with extra daily charges. Politely, I declined the pickup truck due to my discomfort in driving it for a long solo trip. The manager's response was rather arrogant, claiming that he had tried to call me in the morning to inform me of the situation. He then admitted that they didn't even have a truck available, displaying a lack of effort in finding alternatives.To make matters worse, Enterprise didn't proactively communicate the morning's vehicle allocation issue via email. The branch manager's excuse for not emailing me was that he didn't have my email address, despite my membership status and the ability to contact me via phone.In my attempts to resolve the situation, I reached out to Enterprise customer care escalation department multiple times. They provided me with Ticket number 42776249 and assured that someone from their corporate team or regional manager would contact me to arrange a vehicle through my local office. Regrettably, no such communication was received, and I found myself spending extra money – approximately $60 for an Uber to the airport from my home and an additional $75 to drop the rental car near my home, along with other fees related to the airport pickup.The overall impression I got from this experience is that Enterprise lacks customer care, both at the local offices they partner with and within their own company. The lack of coordination among their employees is evident. The Branch Manager's statement about Enterprise Customer Care Representatives being paid to blindly agree with customers' requests only added to the frustration. All in all, my Sunday was consumed with Enterprise-related issues, and I ended up spending nearly double the intended amount for my trip.
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August 2023 by Dayna Coleman
Another great experience from the Cranberry Township Enterprise location. Brock and his team always do a great job. I received a confirmation call a few days before and they were ready for us early on a Sunday morning.
