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July 2023 by Chad Quinlan
Location seems understaffed as the staff were quite busy with each visit. But pickup and drop-off were super quick and painless. Friendly people getting things done as fast as they could.
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December 2022 by Carolyn Blevins
I made my reservation a month ago and received the confirmations and everything. I showed up to pick up my 16 ft truck and car tow and found out that they don't have it. After being told basically that I was SOL, customer service told me that they guarantee the PRICE, not the inventory. Are you kidding me?! Thankfully U-Haul was able to help me with my cross country move.
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October 2022 by David Folmar
Make sure you check the fuel level before you leave the site. If you return the car at the same fuel level as when you picked it up, they will charge you to fill the tank at $9.79/gallon! The rental agreement says it's full, so it had to be full and they won't do anything for you
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October 2022 by Kellen Dorsch
Rented an SUV in Florida to evacuate during Hurricane Ian. Had to stop in this location to extend our reservation. Armando was great to us. Meant a lot to my girlfriend, her mom and I to be treated so well during such a stressful time. My parents still live in Cranberry so I’ll definitely be renting from this location in the future.
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July 2022 by Mike Jenkins
Tl;dr: Budget has an awful system and website, but the staff at this particular location rocks! Thank you so much, Brandon!When I went to pick up my car, I was informed that I had been charged for multiple rentals due to some kind of system error. The staff then guided me through the process of how to cancel the extra rental, and even left a message later to check in with me. I wish I could’ve called this location directly to express my gratitude, but calling the number for this location just sends you to their godawful “help” line. Thanks again, Brandon!
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July 2022 by Andres Vega
Worst customer service I’ve ever had.The guy was wearing shorts and tennis, not formal, using bad words when trying to explain something and didn’t want to rent me a car because “I wasn’t over 25”, even that I told him i was going to pay a fee if necessary. I went to other place and they rented me the car, I only had to pay the fee.So DON’T go to Budget at Cranberry Twp.
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July 2022 by Cathleen McGonigle
Budget staff was amazing. (Agent was Brandon). No issues. Great rental experience. They have a drop off box for after hours returns. No surprise charges or changes to rental agreement. Car was excellent and as described. Also newer, smoke free and still had new car smell.
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April 2022 by Rebecca Mineo
Brandon at this location is awesome. I have dealt with a few other rental companies and their employees the past few months due to some car issues.Hands down he was the most professional, accommodating and streamlined process out of all my previous interactions with other companies.I live in Robinson and moving forward will only rent thru Brandon and at this location. I recommend everyone else to save themselves the hassle or time searching by taking my advice and going here!And by the way, the car was filled with gas and perfectly clean… Which far exceeeded the condition of any of my past rentals around our area or picked up at airports for during vacations
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April 2022 by Jozsef Szegedi
Unreliable!The deposit is gone.There is always a problem?Don't go here!!!Can you say unprofessional,uncaring,non-existent customer service? Well,if you did business with this company in Cranberry,PA you easily could. They are the poster child of ineptitude!!
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January 2022 by Lou Wooden
Love this place. Good chance you could get a nice free upgrade. Great staff
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December 2021 by Joe Bobby
I’ve used this budget numerous times and have had no problems. I’m not using for business, this just travel back n forth from NYC-PIT to see family. The vehicles clean, what I reserved for my wife, 2 kids and no issues with employees.
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October 2021 by Terry Bangham
Complete crooks. They charged me over a THOUSAND dollars without reason over my rental. My car broke down outta state and they took complete advantage of the situation. This company is the lowest of the low
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September 2021 by Natalie Brown
Check in was rapid as I did reserve with my Budget Fast Track Card. It is a smaller location so due to COVID-19 restrictions drop off was one person at a time. The Manger at this location is very organized and knows the cars in his possession.
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September 2021 by Colin M.
Sorry I have no patience for horrible customer service, especially considering I didn't even walk into this place. I was dropping friends off to get a car for the day and the lot has no discernable parking spots for customers as far as I can tell. I parked briefly to get out and say goodbye to my friends when an employee comes out and immediately tells us to move our vehicle. I guess they prefer not having customers.
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September 2021 by Ian Dowdy
Was given an unsafe car, then charged for exchanging it without filling it first. Had to call 4 places to find a replacement and had to go out of our way to deal with it.