Advance Auto Parts receives mixed reviews regarding its service and value. Many customers praise the knowledgeable and helpful staff, noting employees who go beyond expectations, provide excellent customer service, and assist even close to closing time. Specific instances include helpful diagnostics and problem-solving that other stores would not. However, some experiences are less positive, citing occasional slow service, training situations, and limitations on services like battery testing or replacements due to difficulty. Price comparisons for items like batteries are also noted, with some finding better value elsewhere. The store is recommended by some for its reliable and caring employee assistance.
Friendly staff, but reluctant to test my battery because it is a tad difficult to reach. Replacing it seemed out of the question due to that too. I drove to Walmart and got one with a 3 year warranty, same specks for 2/3 the cost, and installed it myself. Only thing, most Walmart batteries need charged before you install... read full comment
August 2023
That's where I go when I need anything automotive.
March 2023
Zach is a great customer service representative! Thank you for everything you do!
