Northwest Bank is a convenient and safe place for banking, with professional and friendly staff. Customers appreciate the quick service and helpful attitude of employees like Tracey, who goes above and beyond to assist and make customers feel valued. The staff are known for their kindness, patience, and willingness to help with questions or concerns. Many customers feel that the bank truly cares about its clients and offers great customer service. The location is easy to access, and the staff are always professional, making banking a positive experience. Overall, Northwest Bank is recognized for its caring staff and reliable service, making it a trusted choice for banking needs.
I stop in from time to time if I can't get what I need from the Northwest app because I don't have a bank in Shinglehouse anymore. Staff is always professional and friendly and I'm in and out quickly. Location is convenient and safe.
August 2023
My go to for banking in Pennsylvania. Professional and great customer service. Always helpful and aren't rude about it like other banks
November 2022
Alex is always very chipper when he answers the phone and very pleasant. Alex and Steve are always very helpful and patient while answering any questions or helping me with any of my concerns or needs.
