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“The staff at the Emmaus, PA post office were fantastic! They provided great customer service and handled my mail order baby chicks with care and attention about 6 weeks ago. Everything arrived safely, and I was notified promptly. I really appreciated their kindness and professionalism. Thank you!”
“The absolute best post office I’ve ever dealt with. Like most people I’ve always dreaded having to go to the post office, but since moving up this way, I actually am happy to go. They are the sweetest, most personable people. The best.”
“Just had the best experience here! Denise and Lenny are top notch in knowledge and kindness. I will now drive 15 minutes out of my way to this location for any postal needs. Bravo and thank you both!”
“Fast and friendly. I usually don't have to wait too long to get service. The people here are always knowledgeable and in a good mood. The same cannot be said for all post offices. Always appears clean and sanitary.”
“The people are very nice except 1 person that wouldn't check if my package came in it was a white woman very rude and disrespectful and hung up on me but everyone else and the black woman was very helpful when I needed help with my packages she was so nice.Everyone was very professional and helpful except her..I so like this post office alot.”
“I just would like to give a shout out to a postal delivery individual named Sarah.
She has been delivering to our community for the past 4 years. Recently the other day I had a concern about a package.
Sarah handled my situation with professionalism while displaying a wonderful personality and attitude, unlike any others I have seen in her profession In my entire life.
Sarah went above and beyond to resolve the issue.
I wish there was an award or a commendation given out for individuals such as Sarah because without a doubt she deserves one.”
“Most amazing small town post office ever, you won't find better. From the truly incredible mail lady, to the women (and man) at the post office, this small and personable office is exactly what you know and love about small towns.”
“Hellertown Post Office rocks. Courteous, pleasant and knowledgeable. Staff are professional, in a good mood, ready with a smile or two and a chuckle. They are willing to answer questions and assist in anyway. Our ex carrier would go the extra mile for a customer. Miss living in Hellertown.”
“The worker Shelia there is the most pleasant upbeat person! I wish every place I went to had a person like her working. I purposely will go out of my way and only ever go to this post office once I went there for the 1st time and had a wonderful customer experience. I agree with the other reviews it does make it feel like that hometown post office feel because of her:) they should give her a raise, because she certainly deserves it. She’s the face for that post office and it’s a very blessed happy one.”
“The clerk Jessica at Red Hill is so kind, professional and thorough with each customer. She was a big help today checking into tracking a letter. Dear friends and neighbors, you don’t have to drive to Green Lane to find the nicest clerk anymore! Though as far as I know, they are still nice there, too. East Greenville is decent. Clerks are professional and competent. More convenient parking and closer to Walmart.”
“I really don't understand any of the negative reviews about this post office. I've been going here for over a decade and the staff are some of the friendliest of any post office that I've ever been to. From my experience, the people who seem to be frustrated are the ones that aren't educated with the mailing system in one way or another. They don't know how to label their packages, they don't understand each of the services, they complain about pricing, they have no concept on how long a package will take to get to its destination or they have the patience of a fifth grader. Every single time I've been here, I've been treated with respect, everything has been efficient as far as process and any questions I've had were were answered in a timely manner.”
“Excellent experience. I didn’t know what I was doing lol, friendly staff, very kind, professional, knowledgeable, helpful, and courteous. Even dropped a gem on their money back guarantee and how to leave a review. Very pleased with my experience! ❤️”
“I actually enjoy visiting the post office, entirely because of the people there. Everyone there is friendly, even when we don't deserve it. (I should know, I take their time with more stupid questions than most folks.) Really great people. And, as one of them once said on prices, if you've got another way to get a piece of paper across the country for less than a dollar, let me know.”
“So Far....So Good been using this Branch just Shy of a year!
Thee' Best Customer Service I've Experienced Ever!
Never Had any Problems ever.....Everytime everything goes smoothly!
I can't say this about most post offices I've dealt with in the past, but this one I have No complaints.
Carry on Ladies....???
See ya' on Saturday!”
“Joann was extremely helpful and knowledgeable. She helped me turn a personal stressful situation into reassurance because of her kindness and compassion towards me. She did go above and beyond to help me, especially because today was a very hard day for me, she made my day so much better. I left this post office feeling so much better than I started my day. Huge thank you to her!!”
“I usually have horrible experiences at the post office but the woman working today was so nice! She was very helpful and made the whole process super fast. I don’t dread going there anymore”
“I want to thank to the girl front desk (hispanic maybe boricua) , superviser and other wonderful women i think her name is francina ; we have a problem with my husband important document (mailing with usps NJ) and this was the only USPS that really shows interest in help us ; very patiences , they make sure we got our problem solve thank you so so much”
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“If you need to get a passport especially if you have a child - I highly recommend this location. Not only are they polite, professional and efficient they are very accommodating to children. Donna was wonderful with my son - she even gave him a sticker and slime to keep him entertained. I did not catch the other woman’s name but she helped to make the appointment run smoothly by taking our pictures and making me additional copies. We had a wonderful experience at this location!”