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October 2023 by Nicolle Maroulis
The bike shop manager is a prick
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May 2023 by Lisa S.
Great place to shop for hiking boots! Staff were super knowledgeable and quick to help us out. Found a comfortable, supportive pair of boots for my daughter. I'm going back tomorrow to get a pair for myself. Checked out the backpacking stoves, I'll get one of the MSRs. Can't wait!!
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March 2023 by Joe Fab
Repaired bike. Friendly professionalreally good at what they do. Price was very reasonable. Highly recommend.
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March 2023 by Thomas Messina
Helpful and polite staff
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September 2022 by Eleni J.
I haven't been to any Rei for probably a decade. In my younger years, I bought many hiking gears in Rei. Revisiting Rei reminds me of all the adventures in my past. While I'm not as active as I used to be, it's nice to visit Rei once in a while just to enjoy the vibe. Employees here are in incredibly friendly. I can't remember clearly if I had to pay for membership in the past (I lost the membership anyway--I had a different cell number and I can't even recall that number now). But now membership is $30 lifetime, not bad if you plan to shop here often.
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August 2022 by Bob W.
As a longtime member of REI and a big advocate of the store up until by extremely negative experience, I am extremely disappointed with the bicycle service department. I guess the shop is for elitist road bike people or novice with big pocketbooks only. After going back-and-forth on the repair for four days the repair was not only not done but the components were never even researched or attempted to be sourced and I'm still waiting for Adam "the manager " to call me back.... Lol. The good news is since I left REI I have realized that a lot of other cycling stores are now very open to dealing with "regular "bikers at are more then happy to assist you and facilitate your repair without trying to separate you from the maximum about of money. Buyer beware!
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May 2022 by Dan B.
There are no words to adequately express my profound appreciation for the extraordinary service provided to me by Will and Chewy at REI in Conshohocken, PA. I am on a 2,210 mile journey, via bicycle, from St. Augustine, FL to Bar Harbor, Maine for Bike the US for MS. This journey has been two years in the making with over $7,000 raised for Multiple Sclerosis. The journey started on April 21st and ends on May 26th. Between York, PA and Conshohocken, PA I had a crash that damaged my handlebars and front wheel. This crash should have ended by trip. However, I contacted REI and Will and Chewy jumped into action and installed new bars and straightened the wheel. Chewy also discovered a number of other serious issues that he fixed for me. I have never received such mind- blowing service from anywhere. Tomorrow I continue my journey all because of Chewy and Will at REI!!! I am forever grateful and will remember this as one of the key highlights of my entire journey. This is one of those rare occurrences that I will about for years to come.
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April 2022 by Victoria S.
The employees are sweet but man this store is so unorganized. I was looking for Patagonia products and there wasn't a distinguished section for it-- or other products. Just split between men, womens and kids. I looked in 4 different places and found Patagonia stuff just sporadically in place (clothing). The same goes for north face and other things. If you're looking to sift through hundreds of clothing and run around the store looking like you have ADHD than maybe this is for you. But if you're like me who knows what they want it's kind of a nightmare. This location is also a lot smaller than most REIs I've been to. Unclear if that's why there's poor organization.
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October 2021 by Alise R.
Unfortunately, my boyfriend got a flat tire the night before a bike race. And even tho it appears that we have so many bike tires in our garage, we didn't have the specific bike tire needed for this race. Every single bike store nearby either didn't have the tire or they were closed. REI to the rescue... Their website said the needed tire was in stock in the Conshy REI. So with minutes to spare, we got in the car and drove the 15 miles to the store and arrived less than 10 minutes before closing. The store was cute as can be! All the mannequins were wearing masks! They even had masks at the door in case you forgot yours! A worker came to assist us as soon as we walked into the tire section of the store. However, the store did not have the needed tire even tho their website said they did. It was unfortunate and a total waste of our time to drive there. If the store was not so cute and the worker not so helpful I would rate them lower. But honestly, we will prob go back another time so I am giving them 3 stars.
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January 2021 by Julianne D.
Just was hear , needed binding calibrated to my new boots ... I'm running last minute and needed the skis done for the next day and they got it done for me which was amazing !!! Great customer service and goes very much appreciated!! Will be returning again soon!
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August 2020 by Blake F.
I was heading h out Hershey, Pennsylvania where I love to explore nature and go on hikes. Before going, I decided to stop off at this REI to pick up some equipment. I came in and was looking for some permethrin bug spray. I asked a worker, who knew where it was and directed me to the product's location. After that, I peaked around the store for some other items such as light-weight hiking pants. However, they were quite expensive at almost $90, so I passed on purchasing them. I did pick out a nice bucket hat, which was fairly expensive, but was made out of a quality material that light-weight. REI also has a very large bike section! This store has taken great safety measures given that we are, unfortunately, in a pandemic due to COVID-19. They have masks and hand sanitizer available at the front of the store. The employees are also disinfecting the checkout counter and shopping baskets after use. Altogether, REI is fairly expensive, but has a variety of great items for use when in nature or wilderness.
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July 2020 by A D.
We bought a pair of Salomon hiking boots 10 months ago at REI Conshohocken. With only occasional wear on flat ground, the shoes just fell apart. We asked REI to replace the shoes and they acted like this wear was completely normal. Who could expect shoes to last more than 10 months? They refused to replace and said theyd offer a discount on a new pair. The manager held his ground and offered no help. Very disappointed, wont be shopping at REI any more. This isnt the way to treat customers. LL Bean will have the business from now on.
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June 2020 by Adrianna P.
Went in to fix my bike, Curtis explained what the issue was. Bike is running like new, ask for Curtis!
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December 2019 by Michael F.
This was my first time in an REI store absolutely the best experience I've had any retail store in a very long time wonderful staff wonderful merchandise and I am absolutely thrilled with my purchases I will definitely shop there again
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May 2018 by Ross M.
Good for camping and hiking gear. Do not buy Thule products (bike racks, roof racks) here unless (i) you know exactly what you want, (ii) have price shopped, (iii) know the alternatives / what would work (e.g., the answer to: what kit do I need to buy to get this roof rack to work on my car?), (iv) and are comfortable assembling independently. Much better alternatives exist for the same items (including, literally, uHaul). This stuff gets expensive quickly. Staff very friendly and knowledgeable, but sometimes the store experiences the Lowe's-syndrome -- lots of staff, a moderate amount of customers, but quite difficult for any customer to get assistance.
