Dorman Products Inc.

Auto Parts
Hours: Dorman Products Inc. is a business that has received mixed reviews from its customers. While some customers have had an outstanding service experience at their Pennsylvania location, others have encountered issues with the accuracy of their order fulfillment and the speed of their unloading process. The positive reviews highlight the exceptional customer service provided by the staff, who were described as friendly, dedicated, and committed to ensuring a comfortable and welcoming experience for the customers. The manager was particularly praised for going above and beyond by accommodating the customer's needs. The company's efforts to value its employees and foster a positive work environment were also noted as a positive aspect. However, some customers have reported issues with the accuracy of the paperwork provided, as well as the slow unloading process. Additionally, one customer had a problem with the compatibility of a product they purchased, but Dorman was willing to make it up to them by offering a premium replacement set, although the customer ultimately declined the offer. Overall, Dorman Products Inc. seems to be a business that provides a mixed experience for its customers, with both positive and negative aspects. While the company excels in customer service and employee engagement, there are areas where they could potentially improve, such as order fulfillment accuracy and unloading efficiency.

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1. Colmar, Pennsylvania