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August 2023 by Hans M.
This outfit is a complete fraud and rip-of agency! I made payments for a storage unit thru my my Banks auto-payment system and the bank shows that the payments were indeed made! yet this outfit claims my payments are over due! I think this owner is a fraud manipulating the system so that he can sell the locker contents at public sale! he needs to be investigated by the authorities! He has done this on several occasions in the past! I have spoken with him personally and he has shown no interest in cooperation to resolve the issue!
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December 2021 by Christine S.
A total scam. Went and bid and won on a storage. Cleaned it out so I wouldn't have to pay the $100 fee. Guy won't let me throw the items in the dumpster. Had me put what I didn't want into the storage unit again and charged me the $100. He does this so you're forced to pay him the money. Don't ever bid on a unit from this troll if you're into storage bidding. He is unethical.
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May 2021 by Colin D.
WOW!!! This place does NOT want your business. I wanted to rent at 10x20 unit. Saw on the website it was available. I called 3 days in a row and after holding for about a half hour each time, I went in to rent the unit the old fashioned way. The woman in the store, when I pointed out nicely I wanted to rent a storage unit, yelled at me and told me there are only 2 people who work there. She was either having a really bad day and has the worst customer service of all time, or she just doesn't want business. I was happy to honor her request and go somewhere else.
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February 2021 by Haley H.
I reserved a uhaul via the app. Ryan from this location refused to help me because he claims the app and this uhaul location have nothing to do with eachother. He completely disrespected me and my father in law. & with it snowing all week not a single uhaul was shoveled out and they told the customer to unshovel it themselves. DO NOT GO HERE!!!
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July 2020 by Darby D.
Terrible customer service. We had a reservation for a van, but when we got there to pick it up they told us they never had the van, don't have any more, and that they could not help us secure one at another U-haul location. They told us that the Horsham location had plenty of vans, but that they couldn't call to have one reserved for us. Then we show up to Horsham and they don't have any vans like we were told!! Thankfully we explained what happened and they ended up giving us the last van they had. DONT GO TO THIS LOCATION!! Go to any other u-haul location. Because Colmar sucks and doesn't care about their customers or treating people with respect.
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October 2019 by Theresa R.
The slowest service you'll ever get, waited in line for so long that it overlapped our rental time. It was ridiculous. We had to walk over to an employee for someone to finally recognize that we were standing there
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June 2018 by William L.
ABSOLUTE CROOKS!!!! Entered and asked for a specific Ford van. Several were parked out front. Wasted 45 valuable minutes there and then they handed me keys to an older, beat-up Chevy (or GMC) van. Had to waste more time getting a refund. BTW, I have zero tickets, accidents or any other negative. WOULD NOT offer the new Ford. Went a few hundred feet NORTH, to another U-HAUL (amazingly there are two within a sort distance), where I was treated like a king. Barely made it in time to my destination. STAY CLEAR of the 250 Bethlehem Pike U-Haul.