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December 2023 by Kellie Boyce
I had never heard of Vionic and stopped in while shopping in the area. Much to my surprise I was looking for just that, a supportive shoe for my trip after an ankle injury. Jeff greeted me with enthusiasm and plenty of knowledge about the brand I had never heard of. Jeff asked me a few questions and asked if he could measure my foot and if he could take the initiative of pulling some items for me to try. I sincerely appreciated his approach of asking as he was not wanting to be pushy and setting a boundary for me to decide. He was so helpful and understanding of my likes and dislikes. I could not have asked for a better experience at this store. I felt like Jeff kind of brought back this old school retail customer service that was above and beyond if that makes sense. I would highly recommend this store and I will be back as there was so many other cute items and accessories to choose from including adorable purses. Thank you Jeff and my feet will thank you too!
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June 2023 by Erika L.
If I could give this store more stars, I would. First: Vionic shoes are amazing. Anybody with feet should consider these shoes. If your arches are at all high or low or you have any other foot problem, if you have ankle, knee, hip, spine (low back to neck) problems, Vionic shoes will almost certainly help you! I've had musculoskeletal issues since I was a kid (was recently diagnosed with Ehlers-Danlos Hypermobile Type, which falls under the umbrella of Hypermobile [joint] Spectrum Disorders)--annoying when I was young, but bad now that I'm middle aged, but hopefully won't get too much worse now that I know how to take care of my musculoskeletal system, including wearing Vionic shoes. I wish I had shoes like these when I was in my twenties. None of these shoes are "old lady/gothic orthopedic" shoes. Many are very fashionable. Are they more expensive than similar looking shoes at my local DSW? Yeah, but not as expensive as the sneakers I get at my hometown's Fleet Feet store! And they feel so much better than your run-of-the-mill brands--well worth it! So everyone should check them out!!! And no I don't work for Vionic nor was paid for this (I wish lol)--I'm just so grateful for how much these shoes help me (and I've tried lots of styles and brands!). And if you've tried Vionic shoes but didn't like them, I'd say to try again with a totally different pair. Every person is different and the different Vionic shoe styles also fit different from one style to another. Some Vionic shoes that people rave about in their reviews were not good for me at all (to put it nicely). Obviously it's best to find a store that carries a wide variety of Vionic shoes so you can try on many styles in one place and see what works for you. But if you can only buy online (which I've avoided doing like the plague) and struck out with a couple pairs of Vionic shoes, don't give up! Second: This store was wonderful!!! They treated me like a queen, even though I told them I was after just two pairs of their lower cost shoes (flats and slippers) and I was dressed like a schlep. The gentleman who waited on me was apparently like their district manager or something along those lines--only in the store a few days every month. He was fabulous. Both he and the one clerk who was there were super attentive to how all the different shoes I tried fit my feet and how they worked (or didn't) with the mechanics of my walking. This store in Collegeville, PA is absolutely my go-to shoe store. Even though I live four hours away (but luckily visit friends in the Philly area twice a year), I'm still not going anywhere else unless I have a damn good reason! And when I can't get down there, I plan to finally buy Vionic shoes online--through this awesome store!
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April 2023 by Patricia Morgan
First time customer suffering from plantar fasciitis. Went to the Collegeville store today and was helped by Mr. Jeff. He was so patient, professional and nice. Mr. Jeff was very knowledgeable about my problem and knew which shoes to recommend for me. Best retail customer service I've ever experienced! Bought 4 pairs of shoes and a pair of insoles for the sneakers I came in wearing. Thank you again Mr. Jeff and I'lll be back!
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June 2022 by Jennifer Hillman
This place is amazing! This is the first time I have been able to wear shoes— that are actually nice looking— without pain. Terrific aspects of this store include the huge selection and the amazing staff! Barb helped my sister (who wrestles with plantar fasciitis) and me for over three hours to help us find exactly what we wanted and needed. It was such a revelation to have a trained expert determine my true foot size; I had been stuffing my feet into 8’s when I really need a 6 wide. Barb also made sure that we got a perfect, individualized fit! she explained how different footbeds were available— my sister ended up liking the one with ‘regular’ support while I ended up needing the one with ‘active/athletic’ arch and heel support. I would never have been able to figure that out on my own, or try on 50+ Pairs of Vionics by shopping online!
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May 2022 by Gina Krowka
While visiting the Collegeville PA store, I wanted to try on a few shoes before purchasing. My purchase would have resulted in approximately $300. My daughter and I entered the store and began looking at the shoes displayed. There was no greeting from any sales clerks but the story was a bit busy. Once I selected the shoes I wanted to try on, I sat and waited for a clerk to wait on me. My daughter and I waited and waited and waited for about a half hour with no acknowledgement from anyone. One of the employees cleaned up from a sale and told the other two employees that she was leaving. Still no acknowledgement that I was there to make on shoes and make a purchase. I put my shoes back on, stood and told my daughter that we were leaving. While walking out of the store, there still was no acknowledgement that we were there.While the in store experience was horrible,I love Vionic shoes so I came home and placed my order online.Additional training for the three clerks working in the Collegeville Pa story on Sunday April 30 around 4:30 p.m. is a must as well as learning how to greet people.
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January 2022 by Eunice Castro
A friend of mine recommended this store to me, because I'm in need of finding cute shoes with actual arch support. Barbara was extremely helpful, patient, and kind, and I bought the cutest pair of sneakers! I'm so excited to wear them, and I loved the service there.
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November 2021 by Carl Kremer
Great experience here today. Jeff was super helpful and was able to help me address some of my plantar fasciitis issues right away.Unfortunately the men’s selection is kind of thin but that is more of a corporate issue rather than a problem with this location.
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August 2021 by Annette Alexander
Greg is the MAN!I visited the store in desperate need of some new shoes. I have absolutely terrible feet, and Vionic is the only brand of shoe I can even come close to walking in comfortably.Greg greeted me at the door, and patiently listened as I explained the torture devices below my ankles and my need to replace the last well worn pair of Vionics in my arsenal. He did not hover as I browsed the wide selection, but was at the ready when I found a few things I liked.If my size was unavailable in the style I had selected, Greg would find something similar he thought I might like. He would disappear back into their store room, again and again, and come out carrying a stack of shoe boxes taller than he was. He was so sweet helping me to try them on, and understanding if I just wasn't feeling something he had chosen.I understand salesmanship, but Greg was able to make me feel like he wasn't just trying to sell me a whole mess o'shoes and earn a commission . I really sensed that he understood why I had come to that particular store, listened as I explained what I needed, and wanted me to leave feeling happy.And I absolutely did. I left with five pairs of shoes and a pair of dynamite socks! I will always have lousy feet, but thanks to Greg and his perseverance, I can now bear to be on them longer without screaming. I somehow managed to stand for five hours at a show the other night, then walk half a mile uphill back to where we were staying, which is unheard of for me. I'm a person who needs to put her feet on ice after standing just long enough to wash the dishes.So, bravo Vionic for manufacturing shoes that let me live my life better, and bravo Greg for working so diligently to help me find just the ones to suit my needs. You have earned a customer for life! Thanks again, from the lady that be-bopped out of your store in her new sneakers.
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August 2021 by Chelsey Ayres
I was recommended by my chiropractor to look into Vionic because of my falling arch. I made some time and was able to get to the store where Nicole was working and promptly greeted me. I cannot say how blown away I was by her knowledge, warmth, and service she provided while I was in the store.It was my first time there and I had no idea what to expect. I assumed I'd walk in and look for a few styles I liked to try and walk out with or without new shoes. That was not the case. Nicole was extremely patient and went above and beyond in selecting shoes that she thought would suit my needs and style. I left with two new pairs feeling confident of my new purchases (small investments) and have honestly second guessed myself for not buying more. But again, they're small investments. Worth every penny, but I'm slowly training my thrifty mind to invest on well-made, quality pieces and not my normal inexpensive, "my feet, back, and legs are killing me" shoes.I highly recommend this store, Nicole, and Vionic shoes!
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March 2021 by Kelly Klucsarits
Excellent customer service!
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February 2021 by Barbara K.
I recently purchased 2 pairs of shores at the store. The store owner, Barbara, was professional and efficient and helped me to find the shoes I was looking for.
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March 2020 by Donna Ribavaro Foggia
Nice store, they have a great selection and Variety of Vionic shoes to try on, and if they don’t have the color they will order it for you right to your door.
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February 2020 by Michelle Belz Katz
Great staff and wonderful selection of Vionic shoes.
