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July 2023 by FireBoy153
Looks good from the street. Nice single employee usually too.The few times I was in the overly high price of Verizon was made worse by the "hidden fees" Mr. Russel tack on. I guess thats show biz tho. I paid nearly $80 for the cheapest data plan they offer. Didnt even work and was told to call the offshore support who then told me to go to the store again. Atleast there was a nice person to interact with the dampen the frustration.In the trash the card went!
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December 2022 by Cindy Brokenshire
11/17/22 @ 6:20pm me and my husband walked into the coal township Verizon store . My husband broke his phone at work today and we needed to buy a new one . As soon as we opened the door, the guy working , said to us “if I can’t help you with something quick, I can’t help you, we close at 7”We will not return to this location…don’t you work offCommission?
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March 2022 by Sherry Stankiewicz
Paige is wonderful. She helped me last week and today I upgraded. Great knowledge. She is so caring of her customers. She is in Coal Twp. store. It is great to have someone that is so patient with us seniors. Great person. Thank You, Paige. All the other assistants were also very cordial to anyone that came through the door. I was there for about 2 hrs. but she was doing what she had to do to make sure everything was right with transferring from old phone to new phone. Great store, close to home..
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March 2022 by Terry Squires
Paige is amazing. Able to answer all of my questions, friendly and outgoing.
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February 2022 by Mark Cassel
Paige was kind and helpful. I am not techy and she patiently answered my questions and got my new phone up and running.
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January 2022 by Adam
I didn't have a bad experience per-say, I stopped in about porting back to Verizon at the Coal Township location. When I stopped in, there was a few customers there but it wasn't slammed. No one really offered me any assistance, I had to go out of my way to get it. At that point, after I explained my situation, they told me to call customer service. This was the ultimate way to get this taken care of and I stopped in the next day to officially clarify the steps since customer service is very busy now, especially the win-back department. It would have been nice if the representatives at this store would be more friendly. They're probably good at what they do, just seems its not customer service oriented.
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December 2021 by Shawna Beltz
William was absoutly amazing! He first told me of a better deal I could get and very very friendly definitely an amazing customer service agent I would always go back for anything I believe he'd be able to help or atleast steer me in the correct direction. His trainee is also seeming like she's going to be just as amazing again I'd recommend anytime.
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December 2021 by Candy Fanella
Michelle talked us through all of our options to find what was best for our family. Fast and pleasant experience, I would highly recommend working with her for all of your cellular needs.
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December 2021 by Julia Long
Michelle was absolutely awesome to work with and she took her time with me and my son. ?
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October 2021 by Karrisa Hubler
After a very frustrating experience with the representatives from Verizon.com, I was so happy I decided to go into Russell Cellular in Coal Township to upgrade my phone. The store manager, Will, took care of me. The store is really nice and the service was even better. I have already recommended this location to others.
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October 2021 by Jaeyck
The employee that helped me with my phone was very polite and knowledgeable. I will definitely be shopping here again!
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October 2021 by Earl Pindar
They did a great job at helping me with my needs. I am from out of town and needed help and they got me hooked up. ?
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September 2021 by Joe Wozney
There was a Verizon hardware bug keeping my new phone from fully activating. Jennifer stayed with the problem from 11 til 6 till ot was fixed. Simply awesome
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September 2021 by Debora Finan
Great placeJennifer did a great jobShe was the only sales associate working the store
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July 2021 by Ashley Hubal
Adam and Bryan were both fantastic! Adam started my purchase and Bryan closed the deal. Both very friendly and thorough, despite the fact that the store was very busy. Thank you!
