May 2021 by Megan S.
This was my first time filing with someone in an office instead of online. My return got messed up last year due to needing to verify who I was so I figured a bit of help this year would be best. First off when I got to the office, they gave me a completely different person than who I scheduled with online. When I scheduled it said $70 which I was fine with paying. When I got with my person, they have open cubicles and she had me repeat my name,social, birthdate a few times *loudly* because she couldn't hear, which anybody else could at that point. Next she seemed very confused and new, and had trouble answering the few questions I had. She was very quiet and completed my extremely simple w2 1040 return with a health instance form, and then told me after everything was done and completed that it was $190?! They have a sign upfront that I noticed and says *Upfront transparent pricing, know the price before you begin, no surprise guarantee* Which is clearly not true. So I asked the person I paid with up front where the charges came from and she wrote a few numbers in pencil and said what each one supposedly came from, then said "you didn't know this price before hand, they didn't say anything?" No one spoke with me about pricing so it was a total shock at the end. Her only response was "you can have it taken out of your return instead if you want", which is an extra $30! I will not recommend or return.
