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January 2024 by Derek Reich
I went into Coal Region Auto Sales in Coal Township Pa 17866 and decided to purchase a 2006 Ford F-150. They got me approved through Credit Acceptance for a loan and I was excited and left with my used truck. A day later I took the truck back to their repair shop because it was having issues with the motor and drivability. They told me they fixed the issues but it happen again a few weeks later. Over the course of 2 months the truck was in their (Coal Region Auto Sales) repair shop 6 times for the same exact issue ( the issue was never resolved). I couldn't afford to keep the truck anymore because I couldn't afford the payments due to losing my job because the truck didn't work properly so I couldn't get to and from work. I called Coal Region Auto Sales and they told me they were sorry to hear that but I could do a voluntary surrender and that they would do a buy back on the truck so that it wouldn't affect my credit just to call credit acceptance and tell them I was voluntary surrendering it and to drop the truck off at their dealership. I was sad but decided to do this. After I dropped the truck off and told Credit Acceptance I was doing a voluntary surrender I never heard from the dealership again. Then months later I get a call from Credit Acceptance stating that I could pay off the truck for a very low amount and that they would send me the title and not ruin my credit. I was confused and said about the voluntary surrender situation and they told me they thought I still had possession of the truck and they never came to pick it up. I called into Coal Region Auto Sales who told me that since the credit company didn't come for it they couldn't do the buy back and that I had abandoned the vehicle. I asked why they never called me and told me about any of this and they told me that they didn't need to and that it was my problem. So I asked where my truck was and they told me they had it impounded to a local tow yard. I later found out the name of the tow yard is Coal Region Towing and Recovery. I believe that both Coal Region Towing and Coal Region Auto Sales are owned by the same people, but they told me that they aren't ( I still believe that they are). So I call into the towing company and explain my situation and what was going on and the guy I spoke with (representing the towing company) told me that I owed him towing fees plus storage fees and that if I wanted the truck back I would need to give him slightly over $11,000. I told him he was crazy and that the truck wasn't even worth that and he said "well then I guess I'll just have to wait and get an abandoned title for it and resell it" which again makes me think that Coal Region Auto Sales owns both places and it makes me feel like this situation was one big scam.
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November 2023 by Patrick Shinskie
Very good man, I was down on my luck and Josh worked out a deal for me and my family. Any other tow company would have auctioned car off awhile back, but Josh waited 4 months on me to come up with what I had. Truly a blessing and even checked to make sure vehicle battery was still good. I honestly can't thank this staff enough . Not only are they good at what they do, but they are good people !
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November 2023 by Crazy Horse
Had my vehicle at 8:00am, called at 12:00pm and said I needed a tensioner/Idler said it was going to be $360, then called back at 12:30pm and said it was done!
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August 2023 by Peggy Korrow
Absolutely amazing staff great prices would recommend this to anyone who has an issue with their vehicles
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February 2023 by Michelle Ann Banegas
Really good service and Polite staff
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February 2023 by N K
VERY HIGHLY RECOMMENDED!!!! First of all Josh had helped me out with getting my Jetta back to running about 10 years ago just being a good neighbor! Ran into an issue with my vehicle with the transmission over this past weekend, long story short I wound up needing to get ahold of someone to tow my Equinox to Schuykill Haven, so I sent out some quote requests and low and behold first and only response came from Coal Region Auto. They’re good people, very quick to get back to you, good communication and good pricing. Let me know they’d be able to get it taken care of next day and let me know when it was done. Will definitely be the first place I call next timeI have a problem, skipping all the extra steps and lack of even simple acknowledgment from other businesses I’d contacted. THANK YOOOUU!!!!
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February 2023 by Chris Phillips
Josh went above and beyond. I needed a vehicle towed and he was ready in less than 30 minutes. Then the drop off spot was hard to get to and he and his worker pushed my van by hand into the parking spot. Very friendly and professional. Lisa, the receptionist, was also very friendly and helpful. I would recommend this business to everyone. The world needs more people like them. Thank you ?
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February 2023 by wesley jones
Awesome Awesome people and vehicle's great place to go if your shopping for a new vehicle or if you need work done to your vehicle
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February 2023 by Tim Mench
The Best Automotive Garage.I've been using Coal Region Auto. For a few years now. They have the absolute best service and the best prices. Everyone there is polite and very knowledgeable. This is my go to automotive shop.If you have work that needs done to your vehicle.. Definitely call them first.Services: Tires
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February 2022 by Julie Bednar
I bought my daughter a car and we are very satisfied with it! Everyone was also very nice and helpful!
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February 2022 by Dispatcher RRR AUTO
Josh is great guy who does go out his way to help you. No task is to big for him. He definitely helps you if he can. Pulled my 18 wheels out of snow piles multiple time this winter season. Thank you so much Josh
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February 2022 by Ariane Daya
great service & very polite.
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February 2022 by Toni Benfer
Needed a last minute inspection they were very accommodating I appreciate everything they do for my Family and myself I can never thank them enough! Sincerely Toni Benfer
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February 2022 by Myron Mummey
My son bought a car there. A week or 2 later the check engine came on. He went to the dealer right away and they fixed it right away.Great people to work with and reasonable.
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February 2022 by Randy Derr
I will highly recommend Coal Region Auto Josh and Lisa were awesome to deal with I was looking for a Ford Ranger they went out of there way to find us an awesome truck at a great price this was the best experience I ever had at a car dealership if you need a vehicle go see Josh and Lisa you wont be sorry Thank for all you did to help find such a great truck.Services: General repairs & maintenance
