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March 2024 by Linda Washington
Very please with the service I received. yes
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March 2024 by Jesse MoneV
Great place for grabbing your pic for your license
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February 2024 by Build-A- Beatz Live 215
Bad Experience , I had something stolen from car and damaged while my car was in their ..AAA.. possession . And the part .fuel pump was (defective.) $1,300 I then had to get two more Lyft to return car to be fixed again. Thanks AAA
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February 2024 by Pete O.
I have used this AAA location over the past 20 years off and on, and have been pretty happy with their services. However, this year during an annual inspection of my 2012 Chrysler with 95K miles on it, the technician failed it for "leaking struts". They mentioned the same thing when I had some fluids changed there six months ago. I was highly suspicious. The car rides like a dream and does not bounce, and I never saw any leakage when I rotate my tires. I noticed there was no one else in the waiting room that day, and they immediately gave me a quote of $1000 for new struts...so I began to get suspicious they were just looking for work. I mentioned that I was selling the car this year, and didn't want to put any big money into it. I also knew that leaking struts was a judgment call on the technicians part. The technician said to my face they were leaking and that he couldn't pass it. I did not want aftermarket struts on my car, so I left with just an emissions sticker. When I got home, I jacked up the front end and took pictures of the struts, and sent them to David Dodge Chrysler Jeep on route 202 for my favorite technician there to look at. He got back to me, saying that from the pictures they look good, but I need to bring it into them and they'll inspect the car to see if they're safe. I did, and he confirmed they were safe and not leaking, and I got the inspection sticker. I'm disappointed in AAA, and I'll probably never go back to them for any kind of service on my car again.
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February 2024 by Dawn M.
This place is a total joke. Customer service is the worst I've ever seen...I would never go back here again. I attempted to get a camera card. I waiting for an hour after watching people who came in after me get service. I was told I was next in line. the Reps are basically sitting around milking the clock...carrying on with extended conversations to avoid doing work. GO TO THE DMV AS PAINFUL AS IT IS......
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February 2024 by Kristine Higgins
A few weeks ago your driver left me in an unsafe situation with the temp dropping. It was a KEY problem with that battery not the car one.It is made for this weather. The KEY was the problem. The locksmith knew I would be coming.a fter AAA The crazy white lady did not help.He should have been calling for backup. I, willbe reporting this to BBB and the State. That driver needs to be let go.He had other calls. He still had me. The key company that was waiting..I, am a senior citizen...HE just left. In this weather?.. They were stunned. They, found a driver who could fix the problem. They got the idea. YOU did not. Left without heat, is not safe...I, have a Jeep Grand Cherokee .. made for this stuff. not if I can't start it. .THE KEY IS THE PROBLE M....that battery not the car one....You, will be hearing more.
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February 2024 by Dorothy Roberts
Able to take my camera card for my driver's license photo
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February 2024 by Denise T
Received a membership coupon for winterization service a few weeks ago- tire rotation, oil change, fluid check and new wipers for about $65. Very efficient service with open communication with the clerks and mechanics. Although I waited in person, it wasn’t super long (in the morning, at least). I’ll come back again for more service in the future. Thanks!
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February 2024 by mevans
Great customer service. Casper kept me informed as my vehicle was repaired. Loved the pics provided. Now My new car care shop!?
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February 2024 by michael oshea sr
been a member for yrs went into clifton hrs location for a trip ticket and one person ahead of me only one person doing the trip tickets and was told the person ahead of me was getting finger prints i waited and hour and 15 mins and the person was still being waited on i asked why there was only one person doing this while other desk that had employees didn't have anyone sitting with them this location used to be good management needs to hire people and get there act together
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February 2024 by Michael Harris
Got my car towed here a few weeks ago and after keeping it for about 3 days, they “diagnosed” it as the transmission and told me it needed to be replaced entirely. I knew it wasn’t that so I got it towed to an independent shop for a second opinion and it was the front axles. I got my car back the next day and no transmission replacement was needed. They didn’t even actually look at the car. Wouldn’t recommend this place to anyone they don’t care about their customer.
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February 2024 by Wayne Horn
If you're a AAA member this place is awesome
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January 2024 by Brody M.
Came in for drivers license service (renewal with camera card). It could not have been easier or quicker. The nice lady at the desk was so efficient and sweet. I'll never go to the DMV for a renewal again! I was in and out in 5 mins! Thank you!
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January 2024 by Dick R.
Bought 4 new tires in October 2023 and was promised a $50 rebate. I sent all required materials to the General Tire Rebate site within the required timeframe. When I went back to the store because I never received my $50, I was told that the sales person made a mistake and the tires I bought were not eligible for a rebate!
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December 2023 by Jayne Hughes
James provides excellent customer service. Quick and offered the best options for our family .
